Helpful insights whenever we use this tool
August 04, 2021
Helpful insights whenever we use this tool

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
UserTesting is used across the organization. It is used to help us finalize decisions on branding, product fit, and optimizing user experience in the mobile app. We use it to figure out who our potential customers are (demographics) and what features they would like to use in the app. We also use it for designs choices.
Pros
- Finding a brand name that resonated with the Muslim community for a mobile app
- Choosing a credit card design (colors, logos, etc.), particularly the color that Muslims identified with--they liked green.
- Testing out how a customer would sign up for a money account, which involves uploading identity documents and taking selfies. This helped us understand how intuitive the journey was and if the customer could complete the tasks without getting stuck
- Watching users on the video to see how they completed a task, entering their assets and liabilities to work out their net wealth. This helped us to figure out the users' mental model on what they understood of the financial terms we used.
Cons
- For tests involving iOS or Android apps, where we provide the source file to UserTesting, we seem to encounter technical issues by users who can't download the app or have some other issue and we never seem to get a resolution from UserTesting. So its a bit hit and miss if we manage to get users through the testing. We probably need to understand the technical requirements from UserTesting on what files we need to submit, such as the supported versions.
- Sharing videos with colleagues, the links don't work directly from UserTesting, so we end up downloading the videos and uploading them into our own environment for sharing. This is time consuming when there are a large quantity of videos.
- Quantitative studies (written surveys). We don't always need to use videos, so it would be great to use the panels to send out surveys/questionnaires--especially for large numbers of participants (100+).
- More intuitive user experience
- Branding that customers identify with
- Cost savings, as we don't have to re-do development work that isn't working
- Retention of customers, as they will continue to use our products if they meet their needs
We understand our customers better as a result of using UserTesting--especially the interaction of the Muslim faith with money. We can therefore plan our product roadmap according to these insights and needs. We only use digital remote user testing. It has helped us to use UserTesting as a tool to confirm decisions or change our direction if the insights highlight wrong assumptions in our original decisions.
- UserTesting
We didn't evaluate other products because we had some previous experience of UserTesting and knew it could do the job.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
Yes
Would you buy UserTesting again?
Yes
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