Good for usability, not great for exploratory/foundational research.
August 10, 2021

Good for usability, not great for exploratory/foundational research.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

UserTesting is used across the organization, though primarily by the research team, and then also leveraged by other teams (marketing, product, etc.). It allows us to speak to our users and to synthesize research faster. It enables us to quickly be able to recruit and run usability tests.
  • UserTesting is great for doing quick unmoderated studies. Provided your research questions are a good fit for this methodology, then UserTesting is able to find and test participants (contributors) incredibly fast.
  • The fact that UserTesting will substitute any participants that don't feel as though they had good feedback/were thoroughly participating.
  • Having more affordable manager seats. Our team is sharing one manager seat for 12 researchers, but given that we are all professionals that are well versed, it would be easier for us to all have logins.
  • Not directly on our ROI. It has simply made it easier to share clips with our stakeholders, but since it has also come with some negative impact, it averages out to net zero.
When I requested help to better understand UserTesting, I was given access to a researcher. I am a researcher, so that didn't help much because I was asking about the functionality, not methodology assistance. It was fine enough but requires that you learn on your own.
Yes, we were able to improve some designs quicker, and were able to democratize some usability user research. That being said, the real opportunity for us to benefit would be from a more robust unmoderated testing/exploratory capability.
UserTesting has better synthesis capabilities and is more certain and reliable than Validately. As for Optimal Workshop, I think UserTesting is actually pretty comparable, but I wonder if Optimal Workshop has as many functionalities for teams in larger organizations to collaborate.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

No

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

No

Would you buy UserTesting again?

Yes

Very well suited for quick, unmoderated testing. Generally very good for usability work; not as great for exploratory work since it requires some different things and often, our own participants.