Overall Satisfaction with UserTesting
At CST we use UserTesting to support projects across departments. We've used user testing to research and test digital projects and physical products, which is extremely useful. UserTesting has allowed us to quickly and easily reach out to a very hard-to-reach audience in the scientific community across the globe. UserTesting has allowed us to efficiently and effectively incorporate customer feedback into our R&D process.
- Quick turnaround time even for hard-to-reach audiences. Most unmoderated studies are completed within a day.
- Easily adaptable study templates, which are time savers.
- Automatic tagging of customer sentiment on video highlights (e.g., frustration, recommendation, suggestions, satisfaction, etc.)
- Easy metrics readout (e.g., times per task, interactions per task, completion rate, etc.)
- It would be nice to be able to download some of the graphs generated on the Metrics tab (SEQ, completion rate, etc.)
- Saving comments and adding tags to video highlights could be easier
- We've been able to improve time per task for critical customer tasks
- Uncover pain points we did not know existed
- Improve usability and ease of use of several features on our website
The results that we get through the testing conducted via UserTesting have allowed us to make practical decisions and avoid releasing and developing website features that are actually not useful. We have moved from a best-guess approach to an evidence-based approach.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
Yes
Would you buy UserTesting again?
Yes
Evaluating UserTesting and Competitors
- Price
- Product Features