UserTesting can transform the way your company does research
August 11, 2021

UserTesting can transform the way your company does research

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

We use UserTesting almost daily to test aspects of our travel site with users, get instant feedback on designs, and explore potential solutions before beginning development. Because of the value our product design team has been able to demonstrate with UserTesting, our partners in marketing have even started to use the tool!
  • Instant feedback
  • Competitive analysis
  • Unmoderated studies
  • Balanced comparisons
  • Tree testing
  • Card sorting
  • File organization
  • Increased conversion rates
  • User-appropriate nomenclature
  • User-centric designs
UserTesting has a great chat feature I've used regularly to help with account and test questions. Our customer support manager has also been proactive about reaching out to our team and seeing areas in which the tool can be improved for our team.
UserTesting has made many enhancements to impact their usability, but there are aspects of test creation that could be improved. It can be hard to organize and edit questions in longer studies, and the drag-and-drop building feature isn't as ideal. Otherwise, the tool works as expected and helps expedite the building of tests.
We've been able to update marketing and POP pages for public users, guide A/B testing decisions, make improvements to our navigation and information architecture, and release tools that are significantly more usable. UserTesting has also aided in removing designer and stakeholder biases and helped us validate those assumptions with authentic customer feedback.
UserTesting has a deep customer base compared to Optimal Workshop and a better designed platform.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

User Testing is great for marketing and brand teams, product managers, product designers, and even developers. It can be used by any industry, but especially companies which struggle to get in front of their end-users, whether due to budget or time constraints. With minimal training, any employee can utilize the tool for insights.