If You Use Video, You Need Vidyard!
September 20, 2019

If You Use Video, You Need Vidyard!

Ryan Sarti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

Vidyard is vital to our organization. We use it to host videos embedded on our website. We use it for embedding videos in email campaigns. We use the video hub on our website. I love the closed captioning that keeps us ADA compliant as well as giving us the translation options.

We are big fans of the event function and we get viewers completing the form at the end of the video and sending it in. Overall, Vidyard is high functional, high value for us.
  • Ease of use. You don't need training, you can log in and go to work
  • Organizing and curating your video assets is simple
  • Closed captioning is very easy and very good
  • I'd like to be able to see more players in the home page
  • I'd like to see the closed captioning be more automatic
  • We are an ADA compliant and global company. Having the ability to quickly create closed captioning on our videos is a tremendous advantage.
  • We invest in video because we know it is effective. The metrics Vidyard provides help us see how effective our videos are and heat mapping shows us where to make changes.
  • Curating your digital assets is important. Vidyard makes that easy. In a small department you count on applications to save time. Vidyard does that well.
Vidyard is incredibly easy to integrate into our approach to marketing. First, the email embedding makes email marketing simple. The same applies to our website and the ability to embed links there so we don't slow page load speeds. We love the video hub function. Our TorqueMan TV generates interest and gives our web guests a focal point for video viewing.
I don't like giving all 10 ratings because it can appear that the rating is a "smile sheet". The overall support Vidyard provides is uniformly excellent. Responses come quickly. They are always complete. Once in the last five years, I had a new person who couldn't solve the issue that I was having. I went back to Taylor Harrington, who was the sales professional who sold us on Vidyard, and he quickly solved it. Even though Taylor had been promoted and wasn't in the support area, he quickly helped out.
I've evaluated Hubspot, Pardot, Salesforce.com, SalesLogix, and Wistia. Wistia is also a video hosting platform. Originally I selected Wistia because their price was lower. I really wanted to go with Vidyard, but we had never used a video hosting platform. At the time, the price differential was an issue. It was an issue because we didn't fully understand the concept of video hosting platforms. After less than a year with Wistia, I had regretted not getting the platform that I really wanted. At the end of our agreement with Wistia, we switched. We've been very happy ever since.
If you are using video in email marketing, this is a great tool. Vidyard makes it fast and easy. It works well with embedding videos on your website so you aren't sending people to YouTube. You don't want to work hard to get guests to your site only to send them to YouTube.