Vidyard and ViewedIt makes life easier
Updated September 20, 2019
Vidyard and ViewedIt makes life easier
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vidyard
Our sales, marketing, and even our support teams are using Vidyard to help with customer questions about how to use the product, create content around how to use the product, and to just send a little personalized message to a prospect or current customer. We're able to keep track of whether or not the person viewed the video and how much of it they watched which is especially useful for our outbound prospecting efforts and figuring out what works and what doesn't.
- It's easy to use.
- The integrations with Gmail and SalesLoft are HUGE for me and our team.
- It helps create a brand around myself and my prospects and customers can see that I am a real person.
- Being able to edit a video can get confusing at times.
- The UI on the web app is not very user friendly.
- It's help with getting meetings at conferences and increased my response rates on emails when I use it.
- Customers love that if they have a question on how to use something I can just send them a quick video showing and explaining exactly how to use it.
- CloudApp, Vimeo and Wistia
Vidyard is best for making quick videos to send to prospects while sharing your screen as well as your face. Cloudapp is great for internal use, taking screenshots and making quick GIFs. Vimeo and Wistia look like great tools to house all of the content we make in one central place that anyone can access.
Vidyard Feature Ratings
Using Vidyard
12 - Sales Development reps, Account Executives, Marketing, Support, and Customer Success all use Vidyard.
2 - Our Marketing leader and the person in charge of Sales.
- Making quick prospecting videos
- To make training videos for customers and prospects
- When we are having internal issues to make a video to send to our development team
- We make fun videos to put on LinkedIn
- We use it to screenshare our workflows with our product to show potential customers how awesome it is.
- A place to house our content to create an online channel with all of the awesome stuff we do.
- TO create a channel that can teach our prospects and customers how to create better content and put out more personalized outreach that resonates with people.
Evaluating Vidyard and Competitors
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
We mostly went with Vidyard because of how easy it is to use and how awesome the team was when we originally made the purchase.
Probably wouldn't do anything differently. This was the best option at the time.
Vidyard Implementation
- Implemented in-house
Change management was minimal - There was no real Change Management necessary.
- No real significant issues. It was very easy to implement.
Vidyard Training
- Online training
If you're just using the GoVideo app you could probably just figure it out yourself in a few minutes.
Vidyard Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
They are always happy to chat about how they use video and where they've been having success. It's always easy to get them to share info.
Using Vidyard
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Quick to learn Convenient Feel confident using Familiar | None |
- The Chrome extension makes it so easy to make a video whenever you want.
- The SalesLoft integration is super helpful
- The Gmail integration makes life easier
- Editing a video is basically nonexistent. You can only cut the beginning or the end and this is a fairly new feature.
- It's really difficult to save a video to edit it outside of the Vidyard web app.