Great product, non competitive price.
June 24, 2020

Great product, non competitive price.

Nathan Reimche-Vu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

Vidyard helps us solve customer support tickets as well as communicate better in our sales process. We really like using the ios app to record videos on the fly and send them to our clients and prospects. Many times recording custom videos is way quicker to execute and improves the customer experince.

Pros

  • Ease of Use.
  • Solid Mobile App.
  • Solid Chrome Extension.

Cons

  • The pricing and sales process that vidyard uses internally could use a lot of improvement.
  • Price is somewhat to high compared to competitors.
  • Price has reached a point where we are considering hiring a internal team to develop an app that has the core features of Vidyard.
  • Improved the quality of our communications.
  • Made it easier to followup with prospects.
  • Made support easier.
Fairly easy to integrate although it does not come close to integrating with everything we need it to.
Support is great!
Vidyard is a better quality product with a more seamless and clean process.
Sales scenarios are where Vidyard is best suited. Also anyone in customer service. We use it often to send text videos to customers and prospects. The deliverability of the video that includes the preview in the message chain is incredible and a core feature we like. May not be appropriate for some smaller companies because of the price.

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