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Great Customer Service + Features
June 24, 2020

Great Customer Service + Features

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

I wanted an easy and more secure way of sharing videos easily. I use Vidyard to onboard and welcome new clients and share how-tos.
  • Easy to share videos.
  • Very responsive customer service.
  • Extension works well with Gmail and it is easy to insert videos.
  • I do not appreciate that I sold a B2B solution when it was obvious it was not necessary.
  • I think that the folders option in the backend is a bit confusing.
  • The backend is a bit clunky - it is hard to edit videos and understand where things are.
  • I haven't gotten my return on investment yet but it does make me look professional.
  • People respond well the videos, especially when I do audits.
Super easy to put into an email but sometimes it can be confusing which one has the added clickable CTA.
Great support but I find a bit misleading sales.
I only chose Vidyard because I use Mixmax.
Love the customer service when there is an issue. I love how easy it is to create videos but the backend is a bit confusing. The current package I am on is ridiculous for the size of my company and the type of work I do. It is great to share quick videos to introduce, welcome, and share feedback on something visual.