A long overdue solution.
Scott Morin | TrustRadius Reviewer
December 23, 2019

A long overdue solution.

Score 9 out of 10
Vetted Review
Review Source

Overall Satisfaction with WatchGuard AuthPoint

We are currently using it internally to simplify multifactor authentication of several cloud-based applications. We also have clients that have implemented AuthPoint to address compliance requirements. Most recently a banking client implemented AuthPoint to add multi-factor authentication to their WatchGuard Mobile SSL VPN deployment. This was in response to a deficiency identified during a compliance audit.
  • The AuthPoint Cloud Dashboard Streamlines the implementation of MFA across multiple platforms.
  • As a Managed IT Services company, it is a huge time savings, that all AuthPoint clients can easily be managed for a single logon to the WatchGuard cloud.
  • Although the management dashboard is not difficult to work with once you learn your way around. However, it is far from intuitive.
  • The documentation is disjointed and at times very difficult to follow. For example, acronyms are used extensively in the AuthPoint Quick start Guide. Many of these acronyms are not clearly explained and assume the user has a relatively high level of preexisting knowledge.
  • Licensing for AuthPoint is very reasonable and is easily justified in comparison to the cost of a breach or fine.
  • Todate, we have only implemented AuthPoint for customers that are already using a WatchGuard appliance and are familiar with the brand. These clients are security minded so the discussion about the benefits verses the minimal cost has been relatively straightforward.
Although some of the applications have overlapping features, none of the other management and or security solutions that we have used or evaluated are similar enough to AuthPoint to draw any meaningful comparisons.
As a rural managed services provider, extended power outages happen several times per year. So the fact that AuthPoint is a cloud-based solution certainly adds value to our organization. As a WatchGuard partner, we participated in the beta program, which greatly influenced our decision to move forward with the product.
The feedback from our customers and users has been very positive. The only issue has been in areas with poor cellular service. Compliance has been the primary reason customers have chosen to implement AuthPoint.
Although users are quick to complain about long complex passwords, they are not as outspoken when applications make their life easier. The limited feedback we have received has been very positive.
WatchGuard support is very responsive overall. To date, our organization has only engaged support with one AuthPoint issue and the matter was resolved quickly.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

No

Would you buy WatchGuard AuthPoint again?

Yes

WatchGuard AuthPoint is an excellent addition to the SSL Mobile VPN allowing the addition of MFA. Recently, we have seen banks that use the Mobile SSL VPN for remote access without MFA flagged for non-compliance. If a WatchGuard firewall is already in place, the addition of AuthPoint enables a business to quickly and easily meet the MFA requirements.

Cloud-hosted electronic health record solutions have become the norm. Unfortunately, this has changed the scope of security ePHI. AuthPoint is a great aid in preventing staff from attempting to inappropriately access ePHI. I have worked with several small medical practices that use EHR systems that lack the ability to impose and significant endpoint controls. Sadly, I am aware of several instances where staff members have attempted to inappropriately access ePHI from outside the medical practice. By implementing AuthPoint and only installing the mobile app on practice controlled devices, this issue can effectively be addressed. If the safe locations are configured for the medical practice, AuthPoint can be implemented with virtually no impact on the uses.

No solution is perfect and on the negative side, much of my business is done in rural areas with less than spectacular cellular coverage. Although it hasn't been a significant issue, push notifications can be delayed. This isn't necessarily a show stopper, but to less technically savvy users, it can be a source of angst.