A long overdue solution.
Overall Satisfaction with WatchGuard AuthPoint
We are currently using it internally to simplify multifactor authentication of several cloud-based applications. We also have clients that have implemented AuthPoint to address compliance requirements. Most recently a banking client implemented AuthPoint to add multi-factor authentication to their WatchGuard Mobile SSL VPN deployment. This was in response to a deficiency identified during a compliance audit.
- The AuthPoint Cloud Dashboard Streamlines the implementation of MFA across multiple platforms.
- As a Managed IT Services company, it is a huge time savings, that all AuthPoint clients can easily be managed for a single logon to the WatchGuard cloud.
- Although the management dashboard is not difficult to work with once you learn your way around. However, it is far from intuitive.
- The documentation is disjointed and at times very difficult to follow. For example, acronyms are used extensively in the AuthPoint Quick start Guide. Many of these acronyms are not clearly explained and assume the user has a relatively high level of preexisting knowledge.
- Licensing for AuthPoint is very reasonable and is easily justified in comparison to the cost of a breach or fine.
- Todate, we have only implemented AuthPoint for customers that are already using a WatchGuard appliance and are familiar with the brand. These clients are security minded so the discussion about the benefits verses the minimal cost has been relatively straightforward.
- SolarWinds Remote Monitoring & Management, KeePass, ConnectWise Automate (formerly LabTech), ConnectWise Manage and ConnectWise Control (formerly ScreenConnect)
Although some of the applications have overlapping features, none of the other management and or security solutions that we have used or evaluated are similar enough to AuthPoint to draw any meaningful comparisons.
As a rural managed services provider, extended power outages happen several times per year. So the fact that AuthPoint is a cloud-based solution certainly adds value to our organization. As a WatchGuard partner, we participated in the beta program, which greatly influenced our decision to move forward with the product.
The feedback from our customers and users has been very positive. The only issue has been in areas with poor cellular service. Compliance has been the primary reason customers have chosen to implement AuthPoint.
Although users are quick to complain about long complex passwords, they are not as outspoken when applications make their life easier. The limited feedback we have received has been very positive.
Do you think WatchGuard AuthPoint delivers good value for the price?
Yes
Are you happy with WatchGuard AuthPoint's feature set?
Yes
Did WatchGuard AuthPoint live up to sales and marketing promises?
Yes
Did implementation of WatchGuard AuthPoint go as expected?
No
Would you buy WatchGuard AuthPoint again?
Yes