AuthPoint for Everyone
Mike Smith | TrustRadius Reviewer
Updated December 20, 2019

AuthPoint for Everyone

Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with WatchGuard AuthPoint

WatchGuard AuthPoint is used company-wide, helping to improve security. This helps us to make sure that client and company data is secure.
  • Integrations with SSO for websites.
  • Integrations with LDAP.
  • The ability to allow a department (IT Support) a general MFA for multiple users.
  • Navigation on the cloud to be easier.
  • Using it to sell it.
WatchGuard App for AuthPoint is almost universal and can be used for the Duo and Authy for most clients to have one MFA app on their phones.
The installation of WatchGuard AuthPoint is very easy and straightforward.
All of the users in this environment and client environments really like the speed at which the AuthPoint app does its push.
Our IT department now can service the clients faster, and the end-user is having a better experience.
WatchGuard support is very helpful, when or if we need them.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

AuthPoint is very admin and user friendly. Someone gets a new phone it is easy to re-setup. The ability for the APP to replace other APPs so the end users doesn’t have multiple MFA APPs on their phones. The settings for group management are easy to control, and that it is cloud based for management is even better.

Using WatchGuard AuthPoint

48 - Finance, Technical, Service, Production, Warehouse, C-Suite
2 - To support WatchGuard's AuthPoint, I can have my level 1 support techs do the implementation and ongoing support. This product is very easy to install and maintain using the WatchGuard Cloud Portal.
  • protecting access to the desktop of the laptops and desktops of all the users
  • onsite techs having their laptops on site
  • remote management of client servers and networks
  • SSO logins for website for C-Suite
  • protecting the cloud based Nerdio and Azure
  • protecting AWS
Easy of use and the protection

Evaluating WatchGuard AuthPoint and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
We got this using the NFR product and evaluated it. The easy of use and protection is far superior to other products in the marketplace.
I have clients using RSA and after a demo and trial for them on the AuthPoint, they switched and are happier with this product over RSA.
I would not change any of the evaluation processes.

WatchGuard AuthPoint Implementation

Send out an email beforehand to the users to make sure they know that there will be an email and what app to get installed on their phones
Change management was minimal - Getting the users to accept the email and install the app on their phones was the hardest part of the installation
  • users accepting the email and making sure it was not Phishing
  • users installing the app on their phones / forgetting their apple password to install the app

WatchGuard AuthPoint Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We are a gold partner with WatchGuard and have certified techs on staff
We were having an issue with the group settings and WatchGuard was able to remote in and train us on the proper settings that we missed.

Using WatchGuard AuthPoint

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • push notifications
  • one time authentication
Yes - Authpoint app is very easy to use and is universal for other online MFA apps
ease of use and the versatility of the APP