Item: Webex App
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

My view on Webex is that it is very user friendly and better optimized for my needs. I am able to host webinars and meetings in a matter of seconds. Being a versatile tool, it gets good reviews among the members of my organization. Since Webex is available on all platforms, it is very useful to connect a wide range of people in the organization who lack technology. Private chat rooms in Webex are very useful for conducting one-on-one interviews during this pandemic situation and seamless transition between these modes is very useful for conducting meetings and seminars. Recently I have found some latency issues in Webex and some interface issues on the host side. Since not many of my colleagues are tech enthusiasts, they find it hard to navigate to menus. That is something that needs to be made easy to newcomers and non-tech people.

Pros and Cons

High-quality video conferencing.
Shareable link generation for conducting meetings at the desired time.
Low latency in broadcasting and presentation.
Allowing more than 3000+ participants in a single room.
File security and authorization.

Better UI design for better menu navigation.
Cloud storage for backup conversations.
Syncing with Google and Teams calendars would be better.

Return on Investment

Data privacy.
Scheduled meetings without latency.
High-quality video conferencing.

Alternatives Considered

Webex is very convenient to use. Compared to Zoom and Meet, Webex's high-quality conferencing is years ahead. While communicating with first-class customers, high quality video conferencing is appreciated by our customers and students during a business pitch or a lecture. Low latency provides better communication between the host and the attendees. Features such as collaborating with cloud drives allows users not to change their default daily usage.

Support Rating

Cisco customer support is much better than other providers'. 24/7 service is very useful for meetings hosted with international attendees since the help is readily available when it is needed. Constant software updates enable us to stick with the service rather than switching between other services, which results in loss of time and getting used to a new interface.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

Google Hangouts Meet, Zoom Video Webinar, Discord, Skype for Business (formerly Lync), now part of Microsoft Teams

Usability

There is always some room to improve. Webex's multi-platform integration is very useful for connecting a wider range of devices. The UI design still needs an improvement so that it can be better used by non-tech people and and reach wider audiences. Even though Webex has way more features than people actually use, all these features should be made handy so that the users can make use of the features and increase their productivity.

Likelihood to Recommend

Webex is well suited for conducting meetings in a secure and protected manner. The data privacy is given priority for meetings conducted in Webex. Creating multiple rooms is very useful to conduct one-on-one interviews. Being available on multiple platforms is very useful to cover wider range of audiences. Webex is versatile in being able to connect various devices in a single room. The availability of features which allows 3000+ participants is very useful for conducting mega sessions.

Ease-of-Use

Webex AI-enabled innovations, such as noise suppression is very useful for the hosts to conduct meetings in a busy office workspace and even in the outdoors if needed. Real-time transcription enables the attendees to get the idea of the meetings held even if they are in a noisy environment or while doing other jobs. Note taking helps students to review the context of the lecture conducted so that further clarifications can be done in the upcoming session with the teacher. Personalization is very much used by the executives to save their valuable time in navigating menus and by having a seamless workflow without having issues in a daily routine.

All-in-one Platform

Cisco collaborating with Google Drive is very useful while sharing data with other inmates. Since many of my employees and colleagues use Google cloud drives for storing tons of data for a cheaper price offered by Google. It's easy for them to sync across platforms like Webex so that they need not worry about transferring their confidential data from one place to other.

Security

Webex provides best-in-class security features while comes to privacy. Its integration with other cloud providers makes it easy for the participants to share their data and resources with the desired participants. The host settings have so many features that an average person struggles to find the right tool or setting that needs to be modified at the time being. If the host setting is stacked in such a way that all the necessary setting like noise reduction, participant count, etc. are placed on the top so that its easy for a average user to start and stop meetings and webinars instantly without any assistance provided.

Webex competes against its odds

Overall Satisfaction with Webex App