Powerful, Collaborative all-round application that caters to the needs in this virtual work-mode
Updated July 29, 2023

Powerful, Collaborative all-round application that caters to the needs in this virtual work-mode

Guhan Dhandapani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

The application is seamless for hosting meetings, workflow automation, and communicating with the business. It seems to be the most reliable, secure, and user-friendly tool that caters to all needs. Its reporting features and integration with popular applications such as Microsoft Outlook and Google Drive are very helpful to collaborate across platforms.

Pros

  • File Sharing option to share the files instantly to the participants
  • Live polling feature to get instant recommendations
  • Chat and Reactions feature to be connected throughout the meeting

Cons

  • Resource intensive - Application could be more light-weight
  • Requires more bandwidth
  • Initial setup of the application could be more straight-forward
  • Workflow automation improves the work efficiency
  • Collaboration feature enables to connect with our colleagues to get the work done virtually
  • Task scheduling keeps us in track of the progress that we do in our daily tasks

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Webex has some standout features like the scalability it offers to deploy across the organization, its advanced security features, and the platform with all the required features such as phone calls, video meetings, chat, file sharing, etc., in a single application. It is seamless to connect across multiple mobile, tablet, and desktop platforms. One thing that needs improvement is that the application could be more lightweight and less resource-intensive.

Webex App Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
8
Mobile Access
8
Search
Not Rated
Visual planning tools
Not Rated
Chat
8
Notifications
8
Discussions
9
Surveys
10
Internal knowledgebase
8
Integrates with GoToMeeting
9
Integrates with Gmail and Google Hangouts
9
Integrates with Outlook
10
Versioning
7
Video files
8
Audio files
8
Document collaboration
8
Access control
7
Advanced security features
9
Integrates with Google Drive
9
Device sync
9

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
I have been using Webex App as part of the implemented hybrid work solution. Webex app is playing a pivotal role in communicating with my colleagues to brainstorm ideas and collectively discuss to share files and collaborate within the team. We can configure the settings for security, recording and other preference based on the organization policies.
Integrating with existing systems such as email, calendars and corporate directories can be challenging. There was a need to ensure seamless user experience to have an increased adoption. Application and network should be configured so that the performance issues are not a blocker as the application relies on stable and high-bandwidth internet connection for smooth audio and video conferencing.
Webex app had a huge impact as it was able to support multiple languages in order to encounter the challenges of having organizations with global presence. It had support and documentation in multiple languages ensuring that the app is user-friendly for all users. Live translation in meetings also enabled to have a seamless communication across geographies.
As part of hybrid work model, ensuring a smooth interoperability is essential for users which was done by integrating with existing systems such as email and calendars. Ensuring that the application has multi-device (laptop, mobile, tablet) support and operating systems can be challenging as it handles sensitive business data and the application needs to kept up-to-date.
Webex app has effective customer support and is capable of resolving technical issues quickly. It complies with industry specific regulations and adheres to data protection laws. The customization it provides based on the needs of an organization and different licensing options, offers advantage to choose based on the needs of an organization.

Webex App Support

The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.

Using Webex App

It is very useful as it has the feature to connect across multiple platforms such as mobile, tablet, and desktop. The recording option comes in handy for the meeting absentees to download the recording locally. The auto-captioning feature stands out to get the context of the meeting even when we're not connected to audio.

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