Webex is a one-stop-shop.
July 22, 2021

Webex is a one-stop-shop.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex Calling

We are using Webex [Calling] internally for video conferencing, chat/sms and for calling. It is used across the whole organization but primarily within the account management team. It addresses a huge business problem that is our remote workforce. We have people all over the country, so Webex [Calling] allows us to easily communicate and collaborate within our own homes.
  • Ease of use
  • Inbound and Outbound calling
  • Dial-in audio
  • recordings
  • VoIP calling
  • Data sharing
  • Collaborating on a single file
  • Working from home is possible now
  • Using the product that we sell makes it much easier for us to tell the story
  • Since its not great at file sharing, we have other tools we use
Webex [Calling] is the best for conference calling and for messing. Its not the best for sharing a file and collaborating internally. I find that Microsoft Teams has been an easier platform to do that on. But for every internal and external conference call I am using Webex [Calling] over anything else.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

I would recommend that we use Webex [Calling] internally for pretty much everything and anything. Except for if we want to work on a file together or if we can to chat briefly over VoIP. Those are the only times I would say Webex has caused issues for me in the past, otherwise I would always use Webex [Calling].

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
9
Call reports
9
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
8
Call screening
8
Message alerts
7
Video conferencing
10
Audio conferencing
9
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
Not Rated