Webex Calling from administrator perspective
December 07, 2021

Webex Calling from administrator perspective

Karol Łatka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

I'm taking part in implementing this solution for our customers. The main goal is to migrate existing on-premises users to the cloud solution. The scope of our case is study, lab implementation, and creating the documentation.
  • Ease of users and endpoints configuration.
  • All in one (Control Hub) place to configure.
  • Integration with Webex app.
  • Documentation - sometimes it's hard to find the proper documents. It would be nice to have one vast document with versioning. It is tough to track so many articles to cover all changes.
  • Integration with Webex app - it is a great experience to have messaging, calling, meetings in one place but at this point, Webex is not capable of handling advanced calling features (eg. multiline).
CUCM cluster works well with Webex Calling. CUCM can elevate the existing dial plan and class of control and provide existing PSTN access. This integration is easy to configure with some experience with Cisco CUBE. Integration with Webex Contact Center is also slick but sadly it is not in a fully operational state.
Security by default is a great feature. Administrators do not need to configure anything to provide secure collaboration. The only part of the Webex Calling where the administrator has to care about security is PSTN access when using Local Gateway. It requires some additional CLI commands in the CUBE but it is well described in the proper article.
Microsoft Teams' best feature is integration with Office 365 components. The possibility to create and work on a word document inside an app is a big advantage for creativity. On the other hand, Microsoft Teams does not provide that kind of PSTN access with many calling features. Additionally, we can count Webex Contact Center as a part of Webex Calling and that is a unique feature.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

It is a great solution for businesses with small IT departments - it is easy to configure and maintain Webex Calling and other Webex solutions. It won't be an option for customers who have on-premises collaboration solutions deployed. Migration from on-premises to the cloud might be expensive, hard, and time-consuming.

Webex Calling Feature Ratings

Hosted PBX
10
Answering rules
9
Call park
9
Call screening
10
Message alerts
9
Mobile app for iOS
8
Mobile app for Android
8