Overall Satisfaction with Cisco Webex Meetings
It is being used in the North American branch of my company. It helps us communicate internally in a group setting but is also used for external meetings remotely. In my experience, I have used it mostly externally-facing with clients or customers. It's very easy to use.
- Allows dial-in calls.
- Holding remote meetings.
- Digital Whiteboarding
- Screen sharing. It always seems choppy and I've encountered many people who are confused by how to allow screen sharing.
- It has helped us communicate remotely with partners.
- It has helped me connect quickly with customers.
- Microsoft Teams and Zoom
I did not choose WebEx as the main communication tool within my organization. For Support needs I use TeamViewer to assist in remote interactions with customers but this is a different kind of tool. WebEx is indeed easier to use if you simply want to have meetings compared to TeamViewer.
Do you think Webex Meetings delivers good value for the price?
Not sure
Are you happy with Webex Meetings's feature set?
Yes
Did Webex Meetings live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex Meetings go as expected?
I wasn't involved with the implementation phase
Would you buy Webex Meetings again?
Yes
Webex Meetings Feature Ratings
Cisco Webex Experience
I did not know that any of these features were a part of Webex. I will see if I can use them, but this seems very user friendly. I do not know if anyone in my organization is using these features
We have not combined any products with Webex
It's very easy, and it's even easier for outside used (partners, customers) to simply dial in
Using Cisco Webex Meetings
20 - Sales, Operations, Leadership
This is simply a conferencing tool, no support has been needed
- External Customer Meetings
- Nothing out of the ordinary
- Using note taking feature?
Evaluating Webex Meetings and Competitors
Yes - Go To Meeting. It was a financial decision made by our IT team
- Price
Price was the single factor
No, because I'm not involved in the process
Webex Meetings Implementation
- Implemented in-house
Change management was minimal
Webex Meetings Training
- no training
Yes. It's not hard to use, and the instructions that came with the product are easy to follow
Configuring Webex Meetings
No - we have not done any customization to the interface
No - we have not done any custom code
No, used it as is
Webex Meetings Support
Pros | Cons |
---|---|
Good followup No escalation required | Less knowledgeable |
Not Sure
Haven't done this yet
Using Webex Meetings
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Familiar | None |
- Dial In
Integrating Webex Meetings
None of the above
None, not involved
Relationship with Cisco
I was not involved
I was not involved