Great Meeting Tool, East to Use
Updated May 01, 2021

Great Meeting Tool, East to Use

Peter Vadelnieks | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

It is being used in the North American branch of my company. It helps us communicate internally in a group setting but is also used for external meetings remotely. In my experience, I have used it mostly externally-facing with clients or customers. It's very easy to use.
  • Allows dial-in calls.
  • Holding remote meetings.
  • Digital Whiteboarding
  • Screen sharing. It always seems choppy and I've encountered many people who are confused by how to allow screen sharing.
  • It has helped us communicate remotely with partners.
  • It has helped me connect quickly with customers.
I did not choose WebEx as the main communication tool within my organization. For Support needs I use TeamViewer to assist in remote interactions with customers but this is a different kind of tool. WebEx is indeed easier to use if you simply want to have meetings compared to TeamViewer.

Do you think Webex Meetings delivers good value for the price?

Not sure

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

Yes

I've never had any issues where Webex is "down"
It seems like it can be used/scaled but I am not in charge of this decision with my company. I know our sales team uses it but for operations many of us are sharing an account since we don't use it often
The performance of the actual meeting has always been fine, with the exception of screen sharing being choppy
Well suited for group meetings in either an external or internal setting. Works well when presentations need to be shared and screens or data need to be displayed.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
8
Low bandwidth requirements
5
Mobile support
8
Desktop sharing
7
Whiteboards
5
Calendar integration
5
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
7
Live chat
8
Audience polling
8
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
8
Confidential attendee list
Not Rated

Cisco Webex Experience

I did not know that any of these features were a part of Webex. I will see if I can use them, but this seems very user friendly. I do not know if anyone in my organization is using these features
We have not combined any products with Webex
It's very easy, and it's even easier for outside used (partners, customers) to simply dial in

Using Cisco Webex Meetings

20 - Sales, Operations, Leadership
This is simply a conferencing tool, no support has been needed
  • External Customer Meetings
  • Nothing out of the ordinary
  • Using note taking feature?
It works, and we have a decent price

Evaluating Webex Meetings and Competitors

Yes - Go To Meeting. It was a financial decision made by our IT team
  • Price
Price was the single factor
No, because I'm not involved in the process

Webex Meetings Training

Yes. It's not hard to use, and the instructions that came with the product are easy to follow

Configuring Webex Meetings

I don't see how it can be configured beyond it's base product
No - we have not done any customization to the interface
No - we have not done any custom code

Webex Meetings Support

ProsCons
Good followup
No escalation required
Less knowledgeable

Using Webex Meetings

It's a very usable conferencing tool
ProsCons
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Familiar
None

Integrating Webex Meetings

Relationship with Cisco

I was not involved
I was not involved
I was not involved
I was not involved