WebEx(press) your Ideas Easier!
Updated October 11, 2020

WebEx(press) your Ideas Easier!

Stephen Wittmaak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

WebEx is used primarily in our marketing department when fielding creative development that requires more than just a "voice over the phone" correspondence.
  • Ease of use
  • Accessibility
  • Seamless change between presenters
  • Default browser is IE
  • More mobile options
  • Integration for varied setups with different users for a meeting
  • Face to face interaction means faster decision making
  • Collaboration is a breeze whether near or far
  • Visuals help get your point across much more efficiently leading to shorter meetings
WebEx has a fair pricing model, ease of use, low learning curve and aside from a few bumps on cross platforms, connectivity works well.
Easy to use customer service when you need it.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

We have rarely had any issues from connectivity to hosting meetings, bit we know where to go if we do.
Whether using on a desktop or mobile, it's pretty easy to just plug and play and go.
I feel WebEx is suited for small and large remote meetings. Once you get going with it, it's very intuitive to use and flexible for your needs.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
7
Low bandwidth requirements
7
Mobile support
6
Desktop sharing
9
Whiteboards
8
Calendar integration
6
Meeting initiation
9
Integrates with social media
7
Record meetings / events
9
Slideshows
8
Live chat
8
Audience polling
9
Q&A
9
User authentication
8
Participant roles & permissions
9
Confidential attendee list
8

Cisco Webex Experience

Transcription is a real time saver as it's makes it easier to recap the meeting minutes for those who missed the meeting.
None at this time.
Webex is fully functional and integrated for both desktop and mobile use. Whether you're using a browser based version of app installation it's pretty seemless for all users.

Using Cisco Webex Meetings

We use zoom for our embedded meetings currently but our meetings with our creative team are run via webex.
Most meetings need nothing more than a webcam and desktop to really get the most out of the experience such as showing powerpoint slides or project concepts.
  • Creative overview
  • New initiative
  • Vendor relations
  • Bring everyone on the same page with visuals
  • Brainstorm ideas
  • Review project timeline
  • Town Halls
  • Client facing meetings
  • Annual reviews
We're currently locked into a corporate contract with Zoom. Webex is a solid product we do use o the receiving end with our creative, design and event agencies from their end.

Evaluating Webex Meetings and Competitors

  • Product Features
  • Existing Relationship with the Vendor
Gauge price and core functionality against other options and 3rd party integration

Webex Meetings Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Need to explain problems multiple times
Everytime I use it without an error, I consider that exceptional support. Getting to issues before a user has a problem is key to success.

Using Webex Meetings

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Setting up a meeting
  • Joining a meeting
  • Sharing information and screens
  • Integration
  • Extra options
  • Updates