Cisco Webex Meetings Review
October 10, 2020

Cisco Webex Meetings Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Cisco Webex Meetings

We use Webex as our standard collaboration tool for internal meetings and customer-facing meetings to present to our customers. My specific role is focused as a Solutions Architect and do lead with Cisco Webex as our standard meeting platform, both used by us and marketed to our customers ranging from SLED to corporate.

Pros

  • Consistent audio quality
  • Newly enabled co-host features
  • Webex Meetings is a simple interface with everything in one view.

Cons

  • Would like the "Webex Training" experience re-done as it is not very user friendly - ex: tiny icons for tasks that you use often.
  • Would like to see more competitive pricing
  • We would like to see fewer issues, but it is understandable that with the COVID surge it has happened to the best of us.
  • There are some gaps in security. There is no way to lock an employee out of using Webex Teams with your corporate email address that has been claimed.
  • We have been able to maintain our sales during the COVID pandemic.
  • We have been able to secure customers in Flex plans to help secure our accounts (although most of our accounts are long term customers as we take good care of them).
  • Due to some of the issues during COVID, we lost a few deals to Zoom based on poor experiences with conferences of 200+ users.
8x8 Meetings, Zoom, GoToMeeting. Zoom is likely the closest now to Webex, but only on first appearance. It does not have the security and backbone that we need. 8x8 has a cool feature where multiple users can share their screens. GoToMeeting did not match any needs.
I rarely have an issue with my Webex meetings. Every once in a while, I have to join with audio the second time.
It has met our needs for all of our client sizes.
It consistently works for me.
For your everyday meetings, webinars, etc., it is the standard. However, we see schools that prefer adopting Zoom and Google Hangouts. I think we need to continue to build toward the education sector more.

Webex Meetings Feature Ratings

8.5
High quality audio
9
High quality video
10
Low bandwidth requirements
8
Mobile support
7
8.5
Desktop sharing
9
Whiteboards
8
9.7
Calendar integration
10
Meeting initiation
9
Record meetings / events
10
Slideshows
Not Rated
9.3
Live chat
10
Audience polling
9
Q&A
9
9.5
User authentication
10
Participant roles & permissions
9
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Cisco Webex Experience

We use the traditional meetings with screen sharing for our proposals, video to keep face to face during COVID, and inclusion of room kits and Webex boards with the ease of joining - the big green button.
We have combined Webex Teams, but honestly, it has some growing to do so we see many customers preferring Microsoft Teams, even if they have Webex for meetings.
We live by having the whitepapers to provide customers--need not say more.

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