Item: Webex Meetings
Rating: 6
Author: Tanisha Taylor

Use Cases and Deployment Scope

We facilitate various learning sessions using Webex Meetings. Webex Meetings allows connection with a broader audience, as well as the ability to reach larger amounts of people. We currently use Webex Meetings on demand based on the needs of our clients. We have a dedicated group of clients who request Webex Meetings specifically, who rarely use other virtual platforms.

Pros and Cons

Sharing documents or screens
App use is similar to online version
Meeting recording and transcription

Breakout rooms can be clunky on some web browsers.
Lag when sharing screens.
Video and audio can be choppy on app if not in optimum wireless environment.

Return on Investment

Being able to accommodate clients who ONLY use Webex Meetings.
Having enough enterprise accounts for various online learning.
Having in-house virtual production support for online sessions.

Cisco Products Used for Hybrid Work

Webex Meetings
Webex App
Webex Webinars
Webex Events
Cisco Meraki MR

Organizational Challenges Faced

Making sure everyone was trained to use the products. Making sure all functionality necessary was being used.

Impact on Organizational Challenges

We were able to provide multiple product solutions for hybrid meetings. There are clients who do not use anything except Webex Meetings. We had people in place with the knowledge of use and training to get everyone up to speed on using the products.

Hybrid Work Experience

We have been able to connect to plan, strategize and facilitate various virtual sessions. We've been able to connect with global internal teams as well as global clients. We have experienced the joy of seeing people "Face to Face" regardless of their location or time zone. We have taken sales to another level because of access.

Alternatives Considered

Zoom, Microsoft Teams, Google Classroom and Google Meet

I would select Webex Meetings 2nd to Zoom. Although the functionalities are similar, there are some things that flow better with Zoom. The others are not as reliable for meetings as Webex Meetings or Zoom.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Other Software Used

Planning Center, Google Meet

Likelihood to Recommend

I think basic meetings are great for Webex Meetings. Best when there is less sharing, or only 1 presentation sharing with no sharing multiple documents or whiteboards. I also think it's less appropriate when there are multiple breakout rooms, or where there is a need for creating different types of breakout rooms that need to be created.

My Experience with Webex Meetings

Overall Satisfaction with Webex Meetings