Not great for users but helpful for finance team
Updated May 24, 2024
Not great for users but helpful for finance team
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Expense Management
- Travel
Overall Satisfaction with Webexpenses
Webexpenses is used across our entire organisation to track, review, approve, and pay expenses claims. This is to create a much more streamlined workflow for both users and approvers compared to using excel, in particular for managing receipts
Pros
- Shows the progress of claims.
- Auto-detects and fills in purchase amounts from photos or scans of receipts.
- User guides are clear and useful
- Receipt management
Cons
- Very slow responsiveness.
- Not very user friendly intuitively.
- Forces more than is necessary - e.g. having to write a description for something self-explanatory.
- Mileage calculations can be hard to edit if the route you took is not the route it assumes
- Visibility of expenses in a single platform
- Time and therefore cost saving in finance and admin processes
- Some aspects are slower than excel and therefore less efficient
I've only used the claims submission side - and from that perspective, it took substantially longer than equivalent methods of e.g. submitting an Excel claim form would have done. However, it does save some time on having to then send receipts separately with an excel sheet, since with Webexpenses it's all in the one platform. I can also see how it saves time on the part of our finance team in terms of collating, processing and approving.
As a user, I prefer filling out an Excel form - it's much quicker than Webexpenses. However, having receipts in the platform is very helpful, as having to sort these separately is a drawback of excel. I can also see how Webexpenses is useful for the finance and back-office teams.
Do you think Webexpenses delivers good value for the price?
Not sure
Are you happy with Webexpenses's feature set?
No
Did Webexpenses live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webexpenses go as expected?
I wasn't involved with the implementation phase
Would you buy Webexpenses again?
No
Webexpenses Feature Ratings
Using Webexpenses
50 - We use Webexpenses across all business functions, including Sales, Marketing, Product, Engineering, R&D, HR, Senior Management, etc.
3 - Webexpenses is supported and administered by our Finance team, with input from senior leaders where required. Expertise in Finance, Change Management & Comms, and IT System Implementation has been required for the rollout and ongoing use of the platform
- Employee Travel
- Expenses Payment
- Finance Team Reconciliation
- Business Purchases via Personal Cards
- N/A - it's been used as anticipated
- Custom policies baked into the system
Using Webexpenses
| Pros | Cons |
|---|---|
Technical support not required Consistent | Do not like to use Unnecessarily complex Difficult to use Slow to learn Cumbersome Lots to learn |
- It auto-populates many areas from just the photos of your receipts, which is very useful and time saving
- Sending receipts directly with the claim in the same platform ensures there is a receipt for every part of the claim
- Response and loading times are very slow, restricting speed of workflow considerably
- Mileage calculations are very difficult to adjust if you take a different route to the one the software automatically calculates - e.g. if you take a faster road that gets you to your destination quicker, but adds mileage to the route
Comments
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