Item: Wrike
Rating: 8
Author: Jenna Carpentier

Use Cases and Deployment Scope

We use Wrike as a standard project management tool. We have many different "cooks in the kitchen" working on different projects simultaneously. This helps keep things organized and keep everyone on task so we can get projects finished on time. We use Wrike to manage projects like creating new webpages, localizing and translating pages, creating social posts, sending out marketing emails, etc. There are many different folks involved in each of these projects with varying roles and responsibilities. Wrike easily allows us to create new tasks, assign people to them, and set due dates and dependencies. It's easy to comment and tag other people in the various tasks if you have questions or need to pull someone into the conversation. It's also easy to mark/tag tasks to indicate where you're at with it (in planning, in progress, completed, etc.)

Pros and Cons

Easy to use
Functionality
Customizable

Navigation can sometimes be a challenge
Setting up different dashboards and views isn't always the easiest, but once you get it set up, you're good to go
It might take a little time to get used to it if you've never worked with a Project Management tool before

Most Important Features

Collaboration - easily sharing files and giving/receiving feedback
Customization - custom templates, views, and dashboards for the different tasks and teams involved
Transparency - easily see what other teams/teammates are working on, what their bandwidth is, and status updates on tasks and projects

Return on Investment

Helps our team work more efficiently
Helps us keep tasks and projects on-schedule
Allows us visibility into what each team and team member is working on
Moves our collaboration/conversation out of email and allows us one centralized location to keep everything project-related

Alternatives Considered

Jira Software

I would say Wrike is on-par with Jira. I didn't make the decision to move to Wrike, so I can't really say why that decision was made. But the transition from one to the other was pretty easy and it didn't take very long to get up-to-speed with using Wrike.

Key Insights

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

Other Software Used

Sprinklr Modern Marketing & Advertising, Qlik Analytics Platform, Google Analytics, Google Analytics 360, Khoros Marketing (Formerly Spredfast + Lithium)

Likelihood to Recommend

Wrike is well suited for managing projects across a large team where there are many different tasks and people involved in the process. We manage a variety of marketing activities through Wrike and it helps us keep track of who is responsible for what and when tasks need to be completed to finish the project on time. It's easy to share files and collaborate with others within each Wrike task. You can set up a variety of dashboards and calendars to see which activities are in progress, which ones are due soon, which are overdue, etc. You can also create "templates" so that every time there is a new project, you can use a pre-existing template with the details, timelines, and tasks already filled in, and then you can tweak it as needed. I personally am not the one who sets these dashboards or templates up on our team, but from what I understand, it's not too difficult. It can take a little bit of time to get used to the layout and navigation in Wrike. But it's not too different from other Project Management tools like Jira (which is what we previously used before switching to Wrike). And once you work in there a bit, you'll start to know where to click for different things and all the different views and ways of navigating to what you're trying to find.

Works well for our needs -- on par with other big name Project Management tools

Overall Satisfaction with Wrike