Item: Wrike
Rating: 10
Author: Sherrie Besecker

Use Cases and Deployment Scope

We have thousands of users in Wrike, streamlining their way of working across a variety of business channels. Wrike helps us create a source of truth for all of our work, and centralize ways of communicating and collaborating within a single platform. Wrike allows teams to scale and create work that is balanced and a right-size fit that models the unique business process and needs. We absolutely love Wrike!

Pros and Cons

Everything in relation to project management
Standard and customizable views
Real-time communication and collaboration
Source of Truth timelines that can be shared internally and externally
Custom fields and Custom Item Types
Dynamic Request Forms which simplify intake process
Wrike Proofing & Approvals to capture live feedback and track our review cycles
Excellent Support and Customer Service
..and much much more

Nothing really - Wrike has done a top-notch job of staying true and listening to their customers. In 5 years, I have seen them evolve the product and bring to life better features and enhancements. I don't expect a product to be 100% perfect (it really does not exist, I've looked) - I expect flexibility and adaptation to continually improve for future needs and trends, and that is what Wrike does really well.

Return on Investment

We saved hundreds of hours by moving away from manual spreadsheets and tracking for status sheets or client-facing reports
We have real-time collaboration, nothing sits and waits in emails
We simplified our overall processes by using Request forms and automations
When someone requests new work - we get all the critical intake information answered upfront. Now we don't have lost time on back and forth emails or unnecessary meetings
We can track and monitor all our internal review process for auditing purposes

Alternatives Considered

Trello, Jira Work Management, monday.com and Smartsheet

I could list a ton more... but in reality, what has been a nice trend in this industry is that the top competing platforms with Wrike, all have adapted and added very similar features, things that didn't exist 5 years ago, are commonplace today among these listed. I would say, that what sets Wrike apart beyond features and functionality - is, hands down, Wrike Support and the tools they provide to make learning Wrike really easy. From Wrike Discover to the Wrike Community to their Stars and Ambassador programs, and their help tools - they are amazing at supporting their clients and helping them achieve goals. I really value the partnership they have brought to the table and maintained for over 5 years now

Key Insights

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Other Software Used

Microsoft Teams, Microsoft 365

Likelihood to Recommend

Wrike offers ALL the product features that one would need to accomplish their Project Management goals. Whether it is for Task-based project management or long-term agile programs or projects, Wrike is scalable. It has all the bells and whistles you would ever dream of. Ultimately, your success in Wrike will be driven by the internal support and the training you provide. Wrike Discover, Help Center, and the Wrike Community are the keys to that success, along with your Wrike CSM team and your internal champion team. If you don't know your process well, or your internal process is really complex - spend some time evaluating that first to identify areas that might need some housekeeping. For example, if Change Management is VERY difficult for your team, dig deep to understand what those barriers to change are first, plan how you want Wrike to support easy adoption (what people will be doing in Wrike), and perhaps make smaller changes at first to keep your team from feeling overwhelmed.

Wrike is your one-stop shop for project management, love it!

Overall Satisfaction with Wrike