Wrike is your one-stop shop for project management, love it!
Updated March 06, 2026

Wrike is your one-stop shop for project management, love it!

Sherrie Besecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

We have thousands of users in Wrike, streamlining their way of working across a variety of business channels. Wrike helps us create a source of truth for all of our work, and centralize ways of communicating and collaborating within a single platform. Wrike allows teams to scale and create work that is balanced and a right-size fit that models the unique business process and needs. We absolutely love Wrike!

Pros

  • Everything in relation to project management
  • Standard and customizable views
  • Real-time communication and collaboration
  • Source of Truth timelines that can be shared internally and externally
  • Custom fields and Custom Item Types
  • Dynamic Request Forms which simplify intake process
  • Wrike Proofing & Approvals to capture live feedback and track our review cycles
  • Excellent Support and Customer Service
  • ..and much much more

Cons

  • Nothing really - Wrike has done a top-notch job of staying true and listening to their customers. In 5 years, I have seen them evolve the product and bring to life better features and enhancements. I don't expect a product to be 100% perfect (it really does not exist, I've looked) - I expect flexibility and adaptation to continually improve for future needs and trends, and that is what Wrike does really well.
  • We saved hundreds of hours by moving away from manual spreadsheets and tracking for status sheets or client-facing reports
  • We have real-time collaboration, nothing sits and waits in emails
  • We simplified our overall processes by using Request forms and automations
  • When someone requests new work - we get all the critical intake information answered upfront. Now we don't have lost time on back and forth emails or unnecessary meetings
  • We can track and monitor all our internal review process for auditing purposes
I could list a ton more... but in reality, what has been a nice trend in this industry is that the top competing platforms with Wrike, all have adapted and added very similar features, things that didn't exist 5 years ago, are commonplace today among these listed. I would say, that what sets Wrike apart beyond features and functionality - is, hands down, Wrike Support and the tools they provide to make learning Wrike really easy. From Wrike Discover to the Wrike Community to their Stars and Ambassador programs, and their help tools - they are amazing at supporting their clients and helping them achieve goals. I really value the partnership they have brought to the table and maintained for over 5 years now

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

Yes

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Wrike offers ALL the product features that one would need to accomplish their Project Management goals. Whether it is for Task-based project management or long-term agile programs or projects, Wrike is scalable. It has all the bells and whistles you would ever dream of. Ultimately, your success in Wrike will be driven by the internal support and the training you provide. Wrike Discover, Help Center, and the Wrike Community are the keys to that success, along with your Wrike CSM team and your internal champion team. If you don't know your process well, or your internal process is really complex - spend some time evaluating that first to identify areas that might need some housekeeping. For example, if Change Management is VERY difficult for your team, dig deep to understand what those barriers to change are first, plan how you want Wrike to support easy adoption (what people will be doing in Wrike), and perhaps make smaller changes at first to keep your team from feeling overwhelmed.

Wrike Feature Ratings

Project Management
10.0
Task Management
10
Resource Management
10
Gantt Charts
10
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
10
Email integration
10
Mobile Access
10
Timesheet Tracking
10
Budget and Expense Management
10
Professional Services Automation
10.0
Project & financial reporting
10
Integration with accounting software
10

Wrike Mobile App

With the mobile app - I am able to work remotely (or multitask, such as train people) and still be on top of all my work, and receive notifications. Teams appreciate that they can review files on the go, or even use the inbox which is now AI configured to bring the top items to the top - so I know what to address first!
I would be lost without my dashboards!! But my dashboard only work, because the entire setup is based on blueprints, and standardized ways of working - which make it SOOO easy to report in the way I need!
honestly, it's the whole package - some tools do one thing well, or a few things well. Wrike does it all!! Notifications, In task collaboration, request forms, dashboards, blueprints, AI Copilot, AI Agents, Automations, Calendars, Reports, Kanban - if you can dream it - you can build it in Wrike! This is a system you are going to WANT to know how to use it better and better every day, its worth your time and your investment!
I use it to rely on staying connected - if I am sharing my screen - I can still see what is happening or if anything is urgent.. if I am away or traveling, I dont have to open my laptop to repond to work!
Able to check on work, any time and any place. Also connects to my Apple watch - so that is a double bonus!
We cross promote using Wrike across Browser, Desktop, Mobile, Team apps as much as possible - this allows users to work in the way they like to work, all the while - ensuring they are connected and collaborating with their team!

Wrike Implementation

Implementing Wrike with their product team is hte BEST approach if you dont have a native Wrike expert on your team. Even if you dont have a Wrike expert - if you have someone super familiar with process modeling, and using SaaS tool - that will work well to - the Wrike team is the best at providng guidance, helping you prioritize critical launch goals, meanwhile steering you away from getting caught up in minute details!! Our first team launch was with the Wrike PS team - and they were amazing! We opted for a train the trainer approach, which worked really well and enabled us to scale optimally across our org
  • Implemented in-house
Yes - We ran a pilot for about 1 month
2-3 Months of Optimizations, Planning, addiitional Discovery
1-2 month for launch and post-launch activities
Change management was a big part of the implementation and was well-handled - SHORTEN training. I worked with an internal team to develop the training plan. I'm sure Wrike would have offered a different approach. So I have adapted over the years - to refine training curiculum - to more consumable time spends!
  • Understanding Roles and Responsibilities
  • Getting the team to agree on the approach (mapping our processes)
It is a system that is critical for our client deliverables - we could not work without it (at least not effectively for our clients and teams)

Wrike Support

Time and time again, Wrike has proved that they listen to their customers and put us first. From sales to support - they are quick to respond, encourcage community engagement and I never feel like i am callling a help center!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - we have too many users for me to support by myself (~2,000)
Yes - Yep - absolutely - not everything CAN be fixed (when they are more "feature" requests vs true bugs) -
I recall a time when Wrike launched a new feature - some of our users found this disruptive - so I reported it to Wrike and within 20 mins they not only reverted our account back, they also scheduled a call directly with their product team - so that they could understand how our use case worked, what our needs were. They have taken this hand-in listening approach for YEARS - it is truly what separates them from everyone else

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