Item: Wrike
Rating: 3
Author: Verified User

Overall Satisfaction with Wrike

Use Cases and Deployment Scope

I use Wrike as a platform to communicate and receive jobs from one of our clients. I can certainly see the potential of this platform; however, I do feel ease of use could be better.

I'm not sure if this is due to the way our client uses the program or whether the program could be more intuitive; however, I do not find it easy to instantly find a status of jobs and the automation isn't as streamlined as I'd hope.

Pros and Cons

Pros

Connects us to multiple stakeholders
Has a wealth of functionality
Handy chat system on tasks

Cons

Automation bot does not always assign the correct stakeholder, it's still quite a manual process
For bigger projects, comments and review phases can often get confusing
It takes away from the personal side of our business, it all feels very transactional

Return on Investment

We have received more jobs from our client through Wrike
We have been introduced to more stakeholders

AI and Automation

We haven't, I feel the automation bot could do with some work to be more accurate. We sometimes don't receive notifications even when the next stage of a project is for us

Usability

As mentioned previously, I feel the functionality could be there to really streamline projects; however, I'm not sure if it's the way our client uses it or whether it's not being used to it's full potential, but larger projects can often become quite messy when multiple assets are being shared and multiple chats are taking place. If more than 2 review cycles take place it often gets complicated

Alternatives Considered

monday CRM, ClickUp, Trello and Figma

We didn't select Wrike, but it is what we need to use for a certain client. I don't think the user interface is as aesthetically pleasing as some of these programmes. I.e. I think all our stakeholders would appreciate a more visually appealing project plan.

It does have the functionality to be quite large though, I see multiple of my clients teams using it so is a good central spot for all projects. I must say I prefer ClickUp and Float when used together though

Key Insights

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Other Software Used

Trello, Figma, ClickUp

Likelihood to Recommend

It's suitable as it has allowed us to be introduced to multiple different stakeholders and given us many different jobs from our client that we otherwise wouldn't have received.

However, on large projects Wrike does not feel like the most streamlined option, chats/assets shared can get lost, and a more user friendly interface would be appraciated so it would be obvious where jobs are at a glance

Wrike Feature Ratings

Comments

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I don't think we're using it to it's full potential