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Worst Experience as a Organization and an Individual
Updated March 29, 2023

Worst Experience as a Organization and an Individual

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho Analytics

I am handling the complete data and analytics department of the mid-size organization. Used to create reports, dashboards, and combine query tables which help organizations take business decisions. I didn't like it at all, too many restrictions in query, pivot, graph, etc in my opinion. And I couldn't find anything on Google, I had to go to their customer support, and ironically I didn't find anything there as well.
  • Integration with zoho apps
  • Formula column creation
  • Aggregate formulas
  • All over
  • Query table
  • Pivot
  • Filters
  • Everywhere
  • Not worth money
  • Very restricted
  • Not fit for advanced level reporting and manipulation
As I mentioned not at all useful for the expert level in my opinion. Too many limitations and restrictions comparing what other tools are offered in the market in my experience.
In my opinion: Not able to handle large data, too much load time, can't create many queries, and takes time to load dashboards.

Do you think Zoho Analytics delivers good value for the price?

No

Are you happy with Zoho Analytics's feature set?

No

Did Zoho Analytics live up to sales and marketing promises?

No

Did implementation of Zoho Analytics go as expected?

No

Would you buy Zoho Analytics again?

No

Too many restrictions in query, pivot, graph, etc in my opinion. And I couldn't find anything on Google, I had to go to their customer support, and ironically I didn't find anything there as well.

Zoho Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
4.0
Pixel Perfect reports
5
Customizable dashboards
3
5.7
Drill-down analysis
4
Formatting capabilities
5
Report sharing and collaboration
8
8.0
Publish to Web
8
Publish to PDF
8
Report Delivery Scheduling
8
4.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
5
Location Analytics / Geographic Visualization
4
Predictive Analytics
3
6.5
Multi-User Support (named login)
7
Role-Based Security Model
7
Multiple Access Permission Levels (Create, Read, Delete)
6
Single Sign-On (SSO)
6
4.3
Responsive Design for Web Access
6
Mobile Application
4
Dashboard / Report / Visualization Interactivity on Mobile
3
5.5
REST API
5
iFrames
6

Using Zoho Analytics

50 - Marketing, Sales, Business stakeholders, Data Analyst, Operations
  • Building reports
  • Centralize Data
  • Dashboards

Evaluating Zoho Analytics and Competitors

Zoho Analytics Support

In my experience, no solution at all, and time-consuming. they took days to answer which is not possible (negative).
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes, as we were using top most subscription of zoho one as an organization.
Yes
No, all bad experiences I have had.