Item: Zoho CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Zoho CRM platform across the whole organization, but mostly Zoho CRM is used by our marketing and sales teams. We use the platform to automate our sales and marketing processes, as well as to generate reports and analyze results. So far, we are pretty satisfied with this product.

Pros and Cons

Google Adwords integration works pretty well
Customer support is great
Pricing is affordable

The software sometimes doesn't work fast enough
User Interface could be better
Would be great to have more customizable reports

Return on Investment

We attracted lots of customers through Zoho

Alternatives Considered

HubSpot CRM and Pipedrive

We evaluated Zoho, HubSpot, Pipedrive, and Salesforce and chose Zoho and HubSpot. Zoho CRM has all of the features that Salesforce and Pipedrive has, but is more affordable than Salesforce and has better UI than Pipedrive. HubSpot has more features for marketers than Zoho, so we use HubSpot for most of our marketing goals and Zoho CRM for both marketing and sales goals.

Other Software Used

Trello, Skype for Business, Bomgar Remote Support Software

Likelihood to Recommend

Zoho CRM is very well suited for marketing teams who want to learn more about their customers. Also, Zoho CRM platform is great for sales teams who want to keep, track and manage all of the sales and customer's data in one place. For companies who can't afford Salesforce, Zoho CRM could be a great solution.

Good for sales teams

Software Version

Overall Satisfaction with Zoho CRM