Item: Zoho CRM
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

[Zoho CRM] was being used by an entire organization. It is meant to manage client relationships on a large scale for a world wide organization including a high volume of data and individual clients and accounts. This needed to address management issues along with direct and easy incorporation into the current and existing technology stack being used on a day to day basis.

Pros and Cons

Truthfully do not have many pros

Hard to set up and manage
Difficult to integrate with basic marketing technology
Lack of customer support
Late support response times

Return on Investment

Takes a lot of time to learn how to use
Not easy to integrate

Alternatives Considered

HubSpot CRM and Salesforce.com

Salesforce is king of all CRM's. I would never recommend not using Salesforce. Hubspot does have more integration features along with much more ease of use and much easier to manage on the back end and from an administrative standpoint. I would always recommend SFDC to anyone looking for a CRM software.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Are you happy with Zoho CRM's feature set?

Did Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho CRM again?

Other Software Used

Salesforce CMS, HubSpot CRM

Usability

Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.

Support Rating

From the experience I had, the necessary and required support level for CRM platform was not present. SLA and response times did not liveup to the promised time frame and made it difficult to have quick solutions. There is not a lot of documentation that is helpful and help is not always provided in a timely manner for a software tool is so critical to businesses.

Likelihood to Recommend

In this particular space of CRM's, there are many other options that will work at a much more effective level. I personally would not recommend [Zoho CRM] to anyone when there are other options out there that enable a much more efficient and effective tech stack, ease of integration and client management.

Zoho CRM Review

Software Version

Overall Satisfaction with Zoho CRM