Zoho CRM is simple, efficient, and easy to use!
October 20, 2021
Zoho CRM is simple, efficient, and easy to use!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho CRM
The sales organization is using Zoho CRM and Analytics which has provided us with a cost-effective CRM system that gives our managers insights into sales activities while providing the sales representatives data at their fingertips, reducing time where they had to search or request data from other departments. CRM has been easy to integrate with our ERP and Quoting tool, giving our sales team 360-degree visibility of customers. They can now see contacts, meetings, prospects/customers, quotes and invoices all in one place- and even on their mobile apps.
- Integrates with other applications.
- Easy to administer.
- Cost-effective.
- Easy to use.
- Mobile app that is easy to use.
- Sandbox enhancements it would be nice to have the ability to deploy from sandbox to sandbox for enterprise use.
- Enhancements to subform integrations from Zoho CRM to Zoho Analytics.
- Telephony integration to Zoom.
- 610% ROI.
- Decreased time to search and find key customer data by 45%.
- Increased sales productivity by $750,000 annually.
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Our use of Dynamics implementation was overly customized to the point where it made the CRM too challenging for our sales team to use effectively. We needed to re-implement the tool without so much customization. However, this would be too expensive to move forward and the user interface was still a challenge for our salespeople. We needed a CRM that was not as expensive, shorter contract commitment time, simple to use, and with a mobile app. Zoho CRM met all those needs.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes