Strong CRM to Get Sales Started
July 26, 2024

Strong CRM to Get Sales Started

Nikita Vinichenko | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

This is the central tool for our equipment and sales related, leads, and contacts. It is directly integrated with our multimarket marketplace. In fact, Zoho CRM has and offers a lot of integrations and links to many other platforms and environments from the start.
As CRM it provides all needed functionality for various teams and can help building sales funnel from the start with intuitive UX/UI, mobile apps, and rich module customization.

Pros

  • Zoho Suite Live Integration
  • Layers of functionalities and utilities
  • Custom modules and permissions
  • Ready made API solutions and other Integrations
  • Automation and Workflows

Cons

  • Deluge language usage
  • Credit consumption is hidden under layers
  • Many tools are hard to discover because of other functions on top
  • Support can have a better response time and provide actual solutions
  • Less overall reliance on 3rd party vendors
  • Internal upkeep
  • Costly and timely development
  • Deluge specific coding
  • Reliance on 3rd party solutions
  • Poor marketplace availability of integrations
It is decent against what is offered in the market, it follows certain philosophy of CRM which may not be a perfect fit for everyone.
There are not so many guides and new updates push for differentiation.
Formatting and bugs appearances are often an issue.
However, it provides too much at existing value to complain.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Brevo, Microsoft Dynamics 365, Mailchimp, Zapier
If Zoho CRM matches your philosophy of business and the way you want to organize your sales, go for it!
Zoho CRM is quite unique with its set of features and it can become hard to customize it to too specific needs or languages. However, if Zoho CRM matches needs from the start I would suggest not to remake it.

Zoho CRM Feature Ratings

5.8
Customer data management / contact management
8
Workflow management
8
Territory management
4
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
5
Quote & order management
4
Interaction tracking
5
Channel / partner relationship management
6
3.7
Case management
5
Call center management
1
Help desk management
5
6.5
Lead management
6
Email marketing
7
5.3
Task management
6
Billing and invoicing management
5
Reporting
5
5.0
Forecasting
3
Pipeline visualization
5
Customizable reports
7
6.5
Custom fields
7
Custom objects
7
Scripting environment
4
API for custom integration
8
8.0
Role-based user permissions
8
Single sign-on capability
8
4.5
Social data
6
Social engagement
3
5.5
Marketing automation
7
Compensation management
4
5.0
Mobile access
5

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