In A Crowded Market Offering An Awesome Niche - Zoho CRM Rules.
December 08, 2025

In A Crowded Market Offering An Awesome Niche - Zoho CRM Rules.

Nisarg Sutaria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

At www.maction.com, we are a team of around 15 to 20. Yesterday, after trying for 1 month for free, we used Zoho One and have paid for the first month's subscription of INR 4,000 + 18% GST. We send emails via Zoho CRM and Zoho Campaigns. Zoho CRM is an awesome tool that makes sure the Marketing Department is seamlessly integrated.

Pros

  • Seamless Integration.
  • Auto Replies.
  • State of the Art tracking facility.
  • User-friendly UI/UX.

Cons

  • .
  • In Zoho CRM a person can send 10 emails only at a time. Please increase that to 100 at a time.
  • We want to seamlessly integrate Zoho CRM with Zoho One in our Company.
  • I have checked Google Workspace and Microsoft 365. Zoho is the best value for money.
  • Zoho CRM is a very user-friendly software.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Microsoft Office 2016 (discontinued), Zoho Campaigns, Google Chrome, Google Meet, Blogger, Google Workspace
If you want to use the Zoho CRM as a marketing tool, then try using Zoho Campaign. Zoho CRM has 10 emails only at a time available to send. I run a Pizza Restaurant also. For the same reason, we have less rush of orders. We use Zoho to contact people for ordering Pizzas between 10:00 am to 12:00 pm and 2:00 pm to 4:00 pm via Zoho CRM. This way we can track live orders, look at who has orders given using our email, and get more business.

Zoho CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
5.5
Lead management
10
Email marketing
1
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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