Quick, Simple & Efficient
November 04, 2021
Quick, Simple & Efficient
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho SalesIQ
We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our support department but we have plans to implement this as a part of our sales process as well. Zoho SalesIQ has enabled us to build an automated bot that provides support to our users outside of business hours and when we are back at the office, the human operators take over. Super effective!
Pros
- Automated bot.
- Screen-sharing & remote assistance.
- Customization.
Cons
- Deeper integration with Zoho Assist.
- Integration with 3rd Party ticketing systems not in Zoho family of products.
- Updated scripts to match Zoho Creator.
- Custom bots.
- Integrated remote assistance.
- Price.
- Reduced the support staff required to man the chat.
- Increased our effective support availability.
- Helps us to maintain a great ratio of system use vs support queries generated from system use.
I find the Zoho chat to be easier to implement across our web applications and WordPress site. I find the bot builder to be the simplest of the lot and was able to get it up and running within a few hours. The pricing is great and their integration with other Zoho products is also great.
Do you think Zoho SalesIQ delivers good value for the price?
Yes
Are you happy with Zoho SalesIQ's feature set?
Yes
Did Zoho SalesIQ live up to sales and marketing promises?
Yes
Did implementation of Zoho SalesIQ go as expected?
Yes
Would you buy Zoho SalesIQ again?
Yes
Comments
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