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Quick, Simple & Efficient
November 04, 2021

Quick, Simple & Efficient

Farren Mare | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho SalesIQ

We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our support department but we have plans to implement this as a part of our sales process as well. Zoho SalesIQ has enabled us to build an automated bot that provides support to our users outside of business hours and when we are back at the office, the human operators take over. Super effective!
  • Automated bot.
  • Screen-sharing & remote assistance.
  • Customization.
  • Deeper integration with Zoho Assist.
  • Integration with 3rd Party ticketing systems not in Zoho family of products.
  • Updated scripts to match Zoho Creator.
  • Custom bots.
  • Integrated remote assistance.
  • Price.
  • Reduced the support staff required to man the chat.
  • Increased our effective support availability.
  • Helps us to maintain a great ratio of system use vs support queries generated from system use.
I find the Zoho chat to be easier to implement across our web applications and WordPress site. I find the bot builder to be the simplest of the lot and was able to get it up and running within a few hours. The pricing is great and their integration with other Zoho products is also great.

Do you think Zoho SalesIQ delivers good value for the price?

Yes

Are you happy with Zoho SalesIQ's feature set?

Yes

Did Zoho SalesIQ live up to sales and marketing promises?

Yes

Did implementation of Zoho SalesIQ go as expected?

Yes

Would you buy Zoho SalesIQ again?

Yes

Freshdesk, Vtiger, unbounce, ActiveCampaign, Atlassian JIRA Align (formerly AgileCraft), Atlassian Confluence, Twilio, Pepipost
I think this is generally an awesome chat widget but really excels when it comes to building a bot to handle chats. If you understand Zoho deluge script then the options are almost limitless. It is a lot easier to set up compared to the numerous other chat platforms I have attempted to use. You can't go wrong with this.