Great Product
January 31, 2022

Great Product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

I use Zoho Social for scheduling my posts across multiple social media channels. It's a great product to consolidate my efforts for social media, and keep track on progress and results. It's a great tool for agencies to use for their social media clients, and I am loving the product too.

Pros

  • Scheduling
  • Posting
  • Reporting

Cons

  • Carousel posts for Instagram
  • More Insights on reports
  • UI
  • Reduced Lead Time
  • Reduced Manual Effort
  • Increased Efficiency
I have used Sprout Social in the past, which is a great product in itself and covers almost every aspect that Zoho Social covers in terms of social media channels. However, Sprout Social is really expensive as a sole product, and also doesn't have integrations with other softwares like Zoho Social does.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

This rating is to show that Zoho Social is an excellent overall product for all kinds of social media management needs like scheduling, calendars, and posting across channels like Facebook ,Instagram, Twitter, and LinkedIn. However, it is still at an early stage and there are lot of small fixes that it will need.
I am giving this rating because Zoho Social support is excellent. Zoho Social in itself has a great support staff that is always ready to help with whatever help is required worldwide. I have never had any issues with the support staff, and hope for their continued support in the future too.
Zoho Social is well suited for agencies who have multiple clients to manage and multiple social media channels for each client. It is brilliantly priced and I would surely recommend it. However, it is at an early stage and there are lot of small issues. Otherwise, it is a great overall product.

Zoho Social Feature Ratings

6.5
Sentiment analysis
5
Broad channel coverage
8
6.7
Content planning and scheduling
7
Audience targeting
5
Content optimization
8
6.5
Automated routing and prioritization
6
Customer interaction histories
7
6.5
Lead generation
6
Content marketing
7
7.8
Twitter
7
Facebook
8
LinkedIn
8
Google+
8
Instagram
8
8.0
Campaign success analytics
8
Competitor analysis
8
6.5
Role-based user permissions & privileges
6
Mobile access
7

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