What users are saying about
52 Ratings
25 Ratings
52 Ratings
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Score 8.9 out of 100
25 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
SAP Sales Cloud
Customer data management / contact management
1CRM
8.9
SAP Sales Cloud
Workflow management
1CRM
9.3
SAP Sales Cloud
Territory management
1CRM
8.9
SAP Sales Cloud
Opportunity management
1CRM
9.2
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
SAP Sales Cloud
Contract management
1CRM
8.6
SAP Sales Cloud
Quote & order management
1CRM
9.1
SAP Sales Cloud
Interaction tracking
1CRM
8.9
SAP Sales Cloud
Channel / partner relationship management
1CRM
8.7
SAP Sales Cloud

Customer Service & Support

1CRM
9.0
SAP Sales Cloud
Case management
1CRM
8.6
SAP Sales Cloud
Call center management
1CRM
9.1
SAP Sales Cloud
Help desk management
1CRM
9.2
SAP Sales Cloud

Marketing Automation

1CRM
8.8
SAP Sales Cloud
Lead management
1CRM
9.1
SAP Sales Cloud
Email marketing
1CRM
8.5
SAP Sales Cloud

CRM Project Management

1CRM
9.1
SAP Sales Cloud
Task management
1CRM
9.0
SAP Sales Cloud
Billing and invoicing management
1CRM
9.1
SAP Sales Cloud
Reporting
1CRM
9.2
SAP Sales Cloud

CRM Reporting & Analytics

1CRM
9.2
SAP Sales Cloud
Forecasting
1CRM
9.1
SAP Sales Cloud
Pipeline visualization
1CRM
9.3
SAP Sales Cloud
Customizable reports
1CRM
9.3
SAP Sales Cloud

Customization

1CRM
8.9
SAP Sales Cloud
Custom fields
1CRM
8.9
SAP Sales Cloud
Custom objects
1CRM
9.1
SAP Sales Cloud
Scripting environment
1CRM
8.7
SAP Sales Cloud
API for custom integration
1CRM
9.0
SAP Sales Cloud

Security

1CRM
9.2
SAP Sales Cloud
Single sign-on capability
1CRM
9.2
SAP Sales Cloud
Role-based user permissions
1CRM
9.1
SAP Sales Cloud

Social CRM

1CRM
9.1
SAP Sales Cloud
Social data
1CRM
8.9
SAP Sales Cloud
Social engagement
1CRM
9.3
SAP Sales Cloud

Integrations with 3rd-party Software

1CRM
8.4
SAP Sales Cloud
Marketing automation
1CRM
8.2
SAP Sales Cloud
Compensation management
1CRM
8.6
SAP Sales Cloud

Platform

1CRM
7.9
SAP Sales Cloud
Mobile access
1CRM
7.9
SAP Sales Cloud

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.3
SAP Sales Cloud
7.5

Usability

1CRM
9.3
SAP Sales Cloud

Support Rating

1CRM
9.4
SAP Sales Cloud
7.0

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