What users are saying about
61 Ratings
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78 Ratings
61 Ratings
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Score 7.9 out of 100

SAP Sales Cloud

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78 Ratings
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Score 8 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.4

1CRM

94%
7.4

SAP Sales Cloud

74%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.7
97%
5 Ratings
7.8
78%
20 Ratings

Workflow management

9.6
96%
5 Ratings
7.2
72%
20 Ratings

Territory management

9.4
94%
5 Ratings
7.1
71%
20 Ratings

Opportunity management

9.7
97%
5 Ratings
7.7
77%
20 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
7.2
72%
19 Ratings

Contract management

8.9
89%
5 Ratings
7.3
73%
19 Ratings

Quote & order management

9.7
97%
5 Ratings
7.7
77%
19 Ratings

Interaction tracking

9.7
97%
5 Ratings
7.5
75%
17 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
7.2
72%
17 Ratings

Customer Service & Support

9.6

1CRM

96%
7.2

SAP Sales Cloud

72%
1CRM ranks higher in 3/3 features

Case management

9.6
96%
5 Ratings
7.6
76%
16 Ratings

Call center management

10.0
100%
5 Ratings
7.0
70%
16 Ratings

Help desk management

9.3
93%
4 Ratings
7.1
71%
16 Ratings

Marketing Automation

8.3

1CRM

83%
7.4

SAP Sales Cloud

74%
1CRM ranks higher in 2/2 features

Lead management

8.4
84%
5 Ratings
7.7
77%
17 Ratings

Email marketing

8.2
82%
5 Ratings
7.1
71%
17 Ratings

CRM Project Management

9.0

1CRM

90%
7.8

SAP Sales Cloud

78%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
7.9
79%
19 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
7.5
75%
15 Ratings

Reporting

9.2
92%
5 Ratings
8.0
80%
17 Ratings

CRM Reporting & Analytics

9.0

1CRM

90%
7.2

SAP Sales Cloud

72%
1CRM ranks higher in 3/3 features

Forecasting

8.7
87%
5 Ratings
7.1
71%
17 Ratings

Pipeline visualization

9.2
92%
5 Ratings
7.2
72%
18 Ratings

Customizable reports

9.0
90%
5 Ratings
7.2
72%
20 Ratings

Customization

8.8

1CRM

88%
7.3

SAP Sales Cloud

73%
1CRM ranks higher in 4/4 features

Custom fields

8.9
89%
5 Ratings
7.4
74%
18 Ratings

Custom objects

9.2
92%
4 Ratings
7.2
72%
17 Ratings

Scripting environment

8.6
86%
4 Ratings
7.0
70%
17 Ratings

API for custom integration

8.6
86%
4 Ratings
7.8
78%
17 Ratings

Security

9.1

1CRM

91%
7.7

SAP Sales Cloud

77%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
5 Ratings
8.1
81%
19 Ratings

Role-based user permissions

9.2
92%
5 Ratings
7.3
73%
19 Ratings

Social CRM

9.0

1CRM

90%
7.6

SAP Sales Cloud

76%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
7.5
75%
14 Ratings

Social engagement

9.1
91%
4 Ratings
7.7
77%
14 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
7.4

SAP Sales Cloud

74%
1CRM ranks higher in 2/2 features

Marketing automation

8.2
82%
4 Ratings
7.1
71%
18 Ratings

Compensation management

8.4
84%
4 Ratings
7.8
78%
13 Ratings

Platform

7.6

1CRM

76%
6.5

SAP Sales Cloud

65%
1CRM ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
6.5
65%
18 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
8.9

SAP Sales Cloud

89%
25 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
5.0

SAP Sales Cloud

50%
1 Rating

Usability

9.7

1CRM

97%
4 Ratings
5.8

SAP Sales Cloud

58%
4 Ratings

Availability

1CRM

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Performance

1CRM

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
5.9

SAP Sales Cloud

59%
9 Ratings

Online Training

1CRM

N/A
0 Ratings
7.0

SAP Sales Cloud

70%
1 Rating

Implementation Rating

1CRM

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Product Scalability

1CRM

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
17 Ratings

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review

SAP

SAP Sales Cloud provides us with the industry leading marketing strategies like social media marketing, cloud computing management and multichannel campaigns which helps us to put our focus on our customers enhancements of better quality services. It's a very convenient tool that we use storing and organising our data into centralized safe place where the data is easy to be accessed.
Read full review

Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
Read full review

SAP

  • Real-time Analysis lets you analyze every piece of information in the system and visualize it in a contextualized business case to make faster and better decisions.
  • 360-Degree Customer View gives you a clear picture of the situation of the customer and how you as a sales rep are able to assist them individually.
  • Full mobile access allows the sales reps to work remotely from a tablet or smartphone - even if there is no mobile connection available.
Read full review

Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review

SAP

  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
Read full review

Pricing Details

1CRM

Starting Price

$0

Editions & Modules

1CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Sales Cloud

    Starting Price

    Editions & Modules

    SAP Sales Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      1CRM Corp.

      No answers on this topic

      SAP

      Unfortunately overall a weak ROI.
      Read full review

      Usability

      1CRM Corp.

      1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
      Read full review

      SAP

      In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
      Read full review

      Reliability and Availability

      1CRM Corp.

      No answers on this topic

      SAP

      Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
      Read full review

      Support Rating

      1CRM Corp.

      I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
      Read full review

      SAP

      I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
      Read full review

      Online Training

      1CRM Corp.

      No answers on this topic

      SAP

      Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
      Read full review

      Implementation Rating

      1CRM Corp.

      No answers on this topic

      SAP

      The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
      Read full review

      Alternatives Considered

      1CRM Corp.

      While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
      Read full review

      SAP

      Sugar Sell was our last choice but we were spending a lot on training the talent. Eventually, we decided to go with SAP sales cloud because it was easily scalable and you can easily find people with working experience with the product
      Read full review

      Scalability

      1CRM Corp.

      No answers on this topic

      SAP

      The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
      Read full review

      Return on Investment

      1CRM Corp.

      • It has overall increased sales productivity.
      • Has reduced lead time for customer and made the deliveries faster and more efficient.
      Read full review

      SAP

      • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
      • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
      • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
      Read full review

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