3CX vs. GoTo Meeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.5 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
GoTo Meeting
Score 7.9 out of 10
N/A
From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.
$12
per month
Pricing
3CXGoTo Meeting
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
Professional
$12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business
$16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise
Custom Pricing
3,000 Participants
Offerings
Pricing Offerings
3CXGoTo Meeting
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Pricing available by monthly or annual subscription, with discounts for annual commitments.
More Pricing Information
Community Pulse
3CXGoTo Meeting
Considered Both Products
3CX

No answer on this topic

GoTo Meeting
Chose GoTo Meeting
I did not select GoTo, we tested it for a while and stayed with Google Meet and 3CX and sometimes Vimeo for specific purposes.
We think it has great features to offer like remote control and simple user interface but unfortunately, all other platforms that have been in the …
Top Pros
Top Cons
Features
3CXGoTo Meeting
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
3CX
-
Ratings
GoTo Meeting
8.0
379 Ratings
1% below category average
High quality audio00 Ratings8.4378 Ratings
High quality video00 Ratings8.5371 Ratings
Low bandwidth requirements00 Ratings7.4347 Ratings
Mobile support00 Ratings7.6297 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
3CX
-
Ratings
GoTo Meeting
8.4
372 Ratings
5% above category average
Desktop sharing00 Ratings8.6372 Ratings
Whiteboards00 Ratings8.1249 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
3CX
-
Ratings
GoTo Meeting
8.1
374 Ratings
2% below category average
Calendar integration00 Ratings8.0331 Ratings
Meeting initiation00 Ratings8.2360 Ratings
Integrates with social media00 Ratings7.9181 Ratings
Record meetings / events00 Ratings8.3335 Ratings
Slideshows00 Ratings8.3288 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
3CX
-
Ratings
GoTo Meeting
8.2
344 Ratings
3% below category average
Live chat00 Ratings8.5337 Ratings
Audience polling00 Ratings8.0241 Ratings
Q&A00 Ratings8.1262 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
3CX
-
Ratings
GoTo Meeting
8.3
345 Ratings
1% below category average
User authentication00 Ratings8.1309 Ratings
Participant roles & permissions00 Ratings8.4330 Ratings
Confidential attendee list00 Ratings8.4273 Ratings
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3CXGoTo Meeting
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Score 8.3 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Sangoma Asterisk
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TeamViewer
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Score 8.3 out of 10
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User Ratings
3CXGoTo Meeting
Likelihood to Recommend
7.9
(14 ratings)
8.0
(414 ratings)
Likelihood to Renew
-
(0 ratings)
7.2
(42 ratings)
Usability
-
(0 ratings)
8.5
(32 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
5.4
(2 ratings)
6.7
(49 ratings)
Online Training
-
(0 ratings)
7.3
(3 ratings)
Implementation Rating
-
(0 ratings)
9.2
(5 ratings)
Configurability
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
3.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
3CXGoTo Meeting
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review
GoTo (formerly LogMeIn)
GoTo meeting is great for quick and painless virtual meetings. I have used it many times to quickly organize projects and staff into a simple meeting. Generally speaking, we have been able to share screens, cameras, and collaborate on important projects. Where it starts to fall short is in the presentation or training area. It is difficult for students to interact with things like reactions, taking control of a screen, or letting the presenter know they have a question.
Read full review
Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Read full review
GoTo (formerly LogMeIn)
  • Goto meeting delivers high-quality audio and video, which ensures clear communication even in virtual environments.
  • The mobile app allows users to join meetings on the go, ensuring flexibility for participants who may not always be at their desktop computers.
  • virtual backgrounds and appearance settings are useful.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
GoTo (formerly LogMeIn)
  • Audio - many of my customers cannot use PC audio because their microphones are not recognized
  • When I send out a meeting invite from Outlook, the message includes a default link to Teams, so there is much confusion at the time the meeting starts. Most users end up in Teams while I wait in GTM
  • The screen share options are quite confusing for my customers. They never know what to share or how to share
Read full review
Likelihood to Renew
3CX
No answers on this topic
GoTo (formerly LogMeIn)
While we have found GoTo Meeting to be very useful and a part of our normal way of doing business, there are alternatives that are more cost-effective. For example, Microsoft Teams is available as part of our M365 subscription. This will require us to complete a cost analysis to determine which product makes more sense for us to move forward with.
Read full review
Usability
3CX
No answers on this topic
GoTo (formerly LogMeIn)
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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GoTo (formerly LogMeIn)
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
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Implementation Rating
3CX
No answers on this topic
GoTo (formerly LogMeIn)
Not really, it is very simple to install and get started.
Read full review
Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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GoTo (formerly LogMeIn)
We use Zoom for the entire organization because it’s far more cost effective. But, my role as training manager requires my use of GTM to allow all the required features that make my training sessions the most productive. I would always prefer to use GTM over Zoom because the platform is so easy and user friendly yet amazingly powerful. Zoom has the features for the most part, but they aren’t as intuitive to use in my experience
Read full review
Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Read full review
GoTo (formerly LogMeIn)
  • Positive: Staying close to client and making sure they have the best customer service.
  • Positive: Creating higher client conversion rates by being present on calls.
  • Negative: When technical issues occur on GoTo Meeting the client is left wondering how professional we are.
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

GoTo Meeting Screenshots

Screenshot of GoTo App - Create Meeting (Out of Session)Screenshot of GoTo App - Join Meeting (Out of Session)Screenshot of GoTo App - Meeting (In Session)Screenshot of GoTo App - Mobile Meetings (Out of Session)Screenshot of GoTo App - Screen Share Meeting (In Session)