What users are saying about
1 Ratings
17 Ratings
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Score 7.5 out of 101
1 Ratings
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Score 6 out of 101

Likelihood to Recommend

8x8 Contact Center

In general I would describe 8x8 VCC as functional. Everything works but requires more effort than expected. One important thing to note is that we utilize both the 8x8 VCC and the 8x8 Soft phone. I definitely recommend exploring a different soft phone. I definitely recommend finding a different virtual phone solution.
No photo available

Aircall

Honestly, it's seems great for support and our support team did love it but it was terrible for sales.
No photo available

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
Aircall
Agent dashboard
8x8 Contact Center
7.5
Aircall
Validate callers
8x8 Contact Center
7.6
Aircall
Outbound response
8x8 Contact Center
7.7
Aircall
Call forwarding
8x8 Contact Center
7.6
Aircall
Click-to-call (CTC)
8x8 Contact Center
7.7
Aircall
Warm transfer
8x8 Contact Center
7.6
Aircall
Predictive dialing
8x8 Contact Center
7.0
Aircall
Interactive voice response
8x8 Contact Center
7.1
Aircall
REST APIs
8x8 Contact Center
8.2
Aircall
Call scripts
8x8 Contact Center
7.2
Aircall
Call tracking
8x8 Contact Center
8.5
Aircall
Multichannel integration
8x8 Contact Center
9.1
Aircall
CRM software integration
8x8 Contact Center
8.5
Aircall

Workforce Optimization (WFO)

8x8 Contact Center
7.9
Aircall
Inbound call routing
8x8 Contact Center
8.6
Aircall
Omnichannel inbound routing
8x8 Contact Center
7.7
Aircall
Recording
8x8 Contact Center
8.2
Aircall
Quality management
8x8 Contact Center
8.5
Aircall
Call analytics
8x8 Contact Center
7.8
Aircall
Historical reporting
8x8 Contact Center
7.8
Aircall
Live reporting
8x8 Contact Center
9.0
Aircall
Customer surveys
8x8 Contact Center
5.5
Aircall

Cloud PBX

8x8 Contact Center
Aircall
6.0
Hosted PBX
8x8 Contact Center
Aircall
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Contact Center
Aircall
8.0
User templates
8x8 Contact Center
Aircall
5.0
Call reports
8x8 Contact Center
Aircall
5.0
Directory of employee names
8x8 Contact Center
Aircall
4.0

Call Management

8x8 Contact Center
Aircall
5.6
Answering rules
8x8 Contact Center
Aircall
7.0
Call recording
8x8 Contact Center
Aircall
9.0
Call park
8x8 Contact Center
Aircall
4.0
Call screening
8x8 Contact Center
Aircall
2.0
Message alerts
8x8 Contact Center
Aircall
6.0

VoIP system collaboration

8x8 Contact Center
Aircall
5.0
Audio conferencing
8x8 Contact Center
Aircall
5.0

Mobile apps

8x8 Contact Center
Aircall
6.0
Mobile app for iOS
8x8 Contact Center
Aircall
6.0

Pros

8x8 Contact Center

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
No photo available

Cons

8x8 Contact Center

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo

Aircall

  • Sales Line
  • Desktop App
  • Connectivity
No photo available

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

Aircall

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

Aircall

Aircall 9.0
Based on 1 answer
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
No photo available

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.
MIKE BARBARO profile photo

Aircall

They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company.
No photo available

Return on Investment

8x8 Contact Center

  • Switching to 8x8, we have seen a 30% drop in our telecommunication expense.
MIKE BARBARO profile photo

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
No photo available

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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