13 Ratings
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Score 6.4 out of 100
152 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.7
    77%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.9
    69%
    27 Ratings

    User templates

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Call reports

    N/A
    0 Ratings
    6.5
    65%
    35 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.7
    87%
    39 Ratings

    Call recording

    N/A
    0 Ratings
    6.7
    67%
    26 Ratings

    Call park

    N/A
    0 Ratings
    8.6
    86%
    35 Ratings

    Call screening

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Message alerts

    N/A
    0 Ratings
    7.7
    77%
    36 Ratings

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    8.2

    Cisco Unified Communications Manager (Call Manager)

    82%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.1
    81%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.1
    81%
    14 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.0
    80%
    23 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    8.5

    Cisco Unified Communications Manager (Call Manager)

    85%
    42 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Usability

    8x8 Express

    N/A
    0 Ratings
    7.2

    Cisco Unified Communications Manager (Call Manager)

    72%
    4 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    27 Ratings

    Implementation Rating

    8x8 Express

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Cisco

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Cisco

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Cisco

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Cisco Unified Communications Manager (Call Manager)

      Starting Price

      Editions & Modules

      Cisco Unified Communications Manager (Call Manager) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Must contact sales team for pricing

        Likelihood to Renew

        8x8, Inc.

        No answers on this topic

        Cisco

        We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
        Read full review

        Usability

        8x8, Inc.

        No answers on this topic

        Cisco

        Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
        Read full review

        Support Rating

        8x8, Inc.

        If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
        Read full review

        Cisco

        CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
        Read full review

        Implementation Rating

        8x8, Inc.

        No answers on this topic

        Cisco

        This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
        Read full review

        Alternatives Considered

        8x8, Inc.

        I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
        Read full review

        Cisco

        We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
        Read full review

        Return on Investment

        8x8, Inc.

        • We are still learning all the nuances but we miss much fewer calls.
        • Transitioning calls to the appropriate person is much easier.
        • Ease of use.
        Read full review

        Cisco

        • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
        • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
        • High Costs - the cost of both the license and the maintenance was much higher than other systems.
        Read full review

        Screenshots

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