11 Ratings
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Score 7.5 out of 100
137 Ratings
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Score 9 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Regardless of everything, no one can argue that the CUCM is among the best, especially when you’re using Cisco Phones. So, unless you’re on a very tight budget or have multi-vendor phones, don’t go for 3rd party systems, as they lack the simplicity of configuration that is built-in within the CUCM. Having everything within the Cisco ecosystem will exponentially lower the time required from IT to configure and manage.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.8
Hosted PBX
8x8 Express
Cisco Unified Communications Manager (Call Manager)
8.2
Multi-level Interactive Voice Response (IVR)
8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.1
User templates
8x8 Express
Cisco Unified Communications Manager (Call Manager)
8.6
Call reports
8x8 Express
Cisco Unified Communications Manager (Call Manager)
6.5
Directory of employee names
8x8 Express
Cisco Unified Communications Manager (Call Manager)
8.8

Call Management

8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.7
Answering rules
8x8 Express
Cisco Unified Communications Manager (Call Manager)
8.8
Call recording
8x8 Express
Cisco Unified Communications Manager (Call Manager)
6.8
Call park
8x8 Express
Cisco Unified Communications Manager (Call Manager)
8.8
Call screening
8x8 Express
Cisco Unified Communications Manager (Call Manager)
6.8
Message alerts
8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.4

VoIP system collaboration

8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.9
Video conferencing
8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.8
Audio conferencing
8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.8
Video screen sharing
8x8 Express
Cisco Unified Communications Manager (Call Manager)
8.0
Instant messaging
8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.9

Mobile apps

8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.9
Mobile app for iOS
8x8 Express
Cisco Unified Communications Manager (Call Manager)
8.0
Mobile app for Android
8x8 Express
Cisco Unified Communications Manager (Call Manager)
7.8

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Leonardo Gonzalez | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 5.8
Based on 3 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

Cisco Unified Communications Manager (Call Manager)

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Cisco Unified Communications Manager (Call Manager)
9.0

Likelihood to Renew

8x8 Express
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

8x8 Express
Cisco Unified Communications Manager (Call Manager)
5.8

Support Rating

8x8 Express
5.5
Cisco Unified Communications Manager (Call Manager)
9.1

Implementation Rating

8x8 Express
Cisco Unified Communications Manager (Call Manager)
10.0

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