What users are saying about
14 Ratings
Top Rated
204 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
Top Rated
204 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

Google Voice

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
6.5

Google Voice

65%
Google Voice ranks higher in 3/5 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
6.8
68%
26 Ratings

Directory of employee names

10.0
100%
1 Rating
6.4
64%
25 Ratings

Hosted PBX

N/A
0 Ratings
8.4
84%
23 Ratings

User templates

N/A
0 Ratings
5.0
50%
19 Ratings

Call reports

N/A
0 Ratings
5.9
59%
43 Ratings

Call Management

10.0

8x8 Express

100%
7.6

Google Voice

76%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
6.3
63%
43 Ratings

Call recording

10.0
100%
1 Rating
8.5
85%
50 Ratings

Call park

10.0
100%
1 Rating
7.0
70%
22 Ratings

Call screening

10.0
100%
1 Rating
8.2
82%
59 Ratings

Message alerts

10.0
100%
1 Rating
7.8
78%
62 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
8.2

Google Voice

82%
Google Voice ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
7.6
76%
20 Ratings

Audio conferencing

N/A
0 Ratings
8.9
89%
37 Ratings

Video screen sharing

N/A
0 Ratings
7.0
70%
13 Ratings

Instant messaging

N/A
0 Ratings
9.4
94%
26 Ratings

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
8.5

Google Voice

85%
Google Voice ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
8.2
82%
43 Ratings

Mobile app for Android

N/A
0 Ratings
8.8
88%
48 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Google Voice is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
7.8

Google Voice

78%
70 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
9.3

Google Voice

93%
7 Ratings

Usability

8x8 Express

N/A
0 Ratings
9.0

Google Voice

90%
9 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
7.0

Google Voice

70%
69 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
10.0

Google Voice

100%
4 Ratings

Contract Terms and Pricing Model

8x8 Express

N/A
0 Ratings
7.0

Google Voice

70%
1 Rating

Professional Services

8x8 Express

N/A
0 Ratings
7.0

Google Voice

70%
1 Rating

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Read full review

Google

In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review

Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Read full review

Google

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Read full review

Google

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Google Voice

    Starting Price

    $10 per month

    Editions & Modules

    Google Voice editions and modules pricing
    EditionModules
    Starter$101
    Standard$202
    Premier$303

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    Google

    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Read full review

    Usability

    8x8, Inc.

    No answers on this topic

    Google

    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    Google

    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Read full review

    Implementation Rating

    8x8, Inc.

    No answers on this topic

    Google

    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Read full review

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    Google

    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    No answers on this topic

    Google

    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review

    Professional Services

    8x8, Inc.

    No answers on this topic

    Google

    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review

    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
    Read full review

    Google

    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Read full review

    Screenshots

    Add comparison