What users are saying about
8 Ratings
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Top Rated
1905 Ratings
8 Ratings
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Score 7.4 out of 100

Skype

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Top Rated
1905 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Skype

Skype is well suited for small offices, interaction with home-based employees, multi-country audio meetings (assuming there is a universal language), one-on-one coaching, or performance appraisal. Low customer assistance center using foreign numbers.It is less appropriate for video conferences where a leader allows many participants to speak, share documents, and interact using their cameras (PC or cell phones) all at the same time. Zoom has taken the lead in this area. It is sad to see that PlaceWare, a pioneer at one time, has lagged behind after Microsoft bought it.
Ricardo G Lopes | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

8x8 Express
Skype
7.7
High quality audio
8x8 Express
Skype
8.4
High quality video
8x8 Express
Skype
8.0
Low bandwidth requirements
8x8 Express
Skype
6.7
Mobile support
8x8 Express
Skype
7.8

Screen Sharing

8x8 Express
Skype
8.0
Desktop sharing
8x8 Express
Skype
8.5
Whiteboards
8x8 Express
Skype
7.5

Online Meetings / Events

8x8 Express
Skype
7.6
Calendar integration
8x8 Express
Skype
7.5
Meeting initiation
8x8 Express
Skype
7.8
Integrates with social media
8x8 Express
Skype
6.9
Record meetings / events
8x8 Express
Skype
8.0
Slideshows
8x8 Express
Skype
7.7

Online Events Collaboration

8x8 Express
Skype
8.2
Live chat
8x8 Express
Skype
8.5
Audience polling
8x8 Express
Skype
7.9
Q&A
8x8 Express
Skype
8.3

Online Events Security

8x8 Express
Skype
7.4
User authentication
8x8 Express
Skype
8.0
Participant roles & permissions
8x8 Express
Skype
7.3
Confidential attendee list
8x8 Express
Skype
6.9

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Skype

  • Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
  • It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
  • Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).
Ho'omana Nathan Horton | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Skype

  • I find the new interface of Skype very unintuitive compared to previous versions. Every time I am talking with someone I end up clicking on icons until I find the chat area or the screen sharing option.
  • In newer versions of Skype, I've had many issues with audio feedback being slow or interrupted, despite the fact that I have high speed internet. This is extremely annoying if you are trying to discuss difficult and complex topics.
  • Sometimes the video option randomly doesn't work, and I also find it difficult to add people to your Skype phonebook if you don't know their exact Skype username.
Maike Holthuijzen | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Skype

Skype 9.4
Based on 5 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Skype

Skype 7.4
Based on 47 answers
When I have been faced with a specific issue, in most cases, I instantly was able to find the solution in an online FAQ. Also, on Skype I always witness new updates and bug fixes on a regular basis. Still, it is always something wrong with specific details like duplicate text messages or software over installing. As for me, it could be fewer mistakes when we are talking about Microsoft.
Yurii Aliabiev | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

Skype

Skype 10.0
Based on 2 answers
No, It was implemented by third party
sohail ahmed | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Skype

Slack, WebEx, and Google Hangouts. Skype is not as fancy as Slack or WebEx, and not as international or widespread as Google Hangouts, however. As I've stated, it really shines in our closed environment and isolated domain. The truth is we have been using a Windows-only domain on our isolated environment and Skype fits very nicely into that. The simple integration into our current setup was easy and fast.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Skype

  • My department does not use Skype in a way that would be seen as generating a return on investment but for what the product does it is a good value.
  • It really closes the distance gap in working with offices that are far away. Conference calls can be so soul crushing, this is a much better option.
  • The only negative impact is that it is not the only video conferencing tool that I use. Given that it is not as strong of a multi user platform I can't say that it may cover every need that every office would have.
Jason Hartigan | TrustRadius Reviewer

Screenshots

8x8 Express

Skype

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Skype
8.0

Likelihood to Renew

8x8 Express
Skype
9.4

Usability

8x8 Express
Skype
9.0

Support Rating

8x8 Express
5.5
Skype
7.4

Implementation Rating

8x8 Express
Skype
10.0

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