What users are saying about
14 Ratings
Top Rated
2505 Ratings
14 Ratings
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Score 7.6 out of 100
Top Rated
2505 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%
7.9

Skype

79%
Skype ranks higher in 3/4 features

High quality audio

10.0
100%
1 Rating
8.4
84%
132 Ratings

High quality video

N/A
0 Ratings
8.1
81%
130 Ratings

Low bandwidth requirements

N/A
0 Ratings
7.0
70%
127 Ratings

Mobile support

N/A
0 Ratings
8.3
83%
115 Ratings

Cloud PBX

10.0

8x8 Express

100%

Skype

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
N/A
0 Ratings

Directory of employee names

10.0
100%
1 Rating
N/A
0 Ratings

Call Management

10.0

8x8 Express

100%

Skype

Feature Set Not Supported
N/A
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
N/A
0 Ratings

Call recording

10.0
100%
1 Rating
N/A
0 Ratings

Call park

10.0
100%
1 Rating
N/A
0 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

10.0
100%
1 Rating
N/A
0 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

Screen Sharing

8x8 Express

Feature Set Not Supported
N/A
8.1

Skype

81%
Skype ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.4
84%
115 Ratings

Whiteboards

N/A
0 Ratings
7.7
77%
58 Ratings

Online Meetings / Events

8x8 Express

Feature Set Not Supported
N/A
8.0

Skype

80%
Skype ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
8.0
80%
82 Ratings

Meeting initiation

N/A
0 Ratings
8.4
84%
103 Ratings

Integrates with social media

N/A
0 Ratings
7.6
76%
62 Ratings

Record meetings / events

N/A
0 Ratings
7.9
79%
74 Ratings

Slideshows

N/A
0 Ratings
8.2
82%
66 Ratings

Online Events Collaboration

8x8 Express

Feature Set Not Supported
N/A
8.2

Skype

82%
Skype ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.7
87%
108 Ratings

Audience polling

N/A
0 Ratings
7.7
77%
63 Ratings

Q&A

N/A
0 Ratings
8.2
82%
60 Ratings

Online Events Security

8x8 Express

Feature Set Not Supported
N/A
7.8

Skype

78%
Skype ranks higher in 3/3 features

User authentication

N/A
0 Ratings
7.9
79%
84 Ratings

Participant roles & permissions

N/A
0 Ratings
7.6
76%
80 Ratings

Confidential attendee list

N/A
0 Ratings
7.9
79%
59 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Skype is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
7.9

Skype

79%
137 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
5 Ratings

Usability

8x8 Express

N/A
0 Ratings
8.9

Skype

89%
3 Ratings

Availability

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Performance

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating
9.6

Skype

96%
76 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
4 Ratings

Configurability

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Contract Terms and Pricing Model

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Ease of integration

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Product Scalability

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Professional Services

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Vendor post-sale

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Vendor pre-sale

8x8 Express

N/A
0 Ratings
10.0

Skype

100%
1 Rating

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
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Microsoft

Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Microsoft

  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
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Microsoft

  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Skype

    Starting Price

    Editions & Modules

    Skype editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      Microsoft

      I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
      Read full review

      Usability

      8x8, Inc.

      No answers on this topic

      Microsoft

      Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Microsoft

      I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
      Read full review

      Implementation Rating

      8x8, Inc.

      No answers on this topic

      Microsoft

      It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Microsoft

      Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
      Read full review

      Professional Services

      8x8, Inc.

      No answers on this topic

      Microsoft

      The service provided is up to date, as discussed before buying.
      Read full review

      Return on Investment

      8x8, Inc.

      • Positive impact - pricing is right, service is easy to use.
      • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
      • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
      Read full review

      Microsoft

      • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
      • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
      • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
      Read full review

      Screenshots

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