Absolute Visibility vs. Automox vs. Syncro

I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.

Incentivized

I was able to update browsera like edge and chrome which have updates every few days, automatically. No more emails to ask people to update edge or chrome. Display drivers and dell drivers are not visible for users, having Automox update them make it much easier for users as not all of the users are technical.

Incentivized

SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use

Incentivized

• I tracked a stolen computer all the way to Africa from USA and disabled it.
• I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
• Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.

Incentivized

• Shows applications installed on a specific asset
• Able to push policies and updates remotely , creating policies is easy.
• Keep track of compliant devices and when is the last time they have connected to the servers
• All the great information provided within one single device

Incentivized

• Due to the cloud based platform, we could scale the based on our needs relatively with ease.
• We also utilized the auto billing features which were convenience.
• The consolidation of both RMM and RSA decreased the amount of software we needed.
• Also, the user friendliness of the platform allowed employees to use easy.

Incentivized

• I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
• I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.

Incentivized

• Server patching orchestration. There is no way to patch and reboot systems in order of importance, such as database servers before application servers.
• Worklets for patching .net core and similar.
• Worklets for removing unwanted Java installs or other unwanted software.
• Integration with Tenable Vulnerability Management.
• AI script development should be included at no additional cost; GPT or Gemini can be used instead for free and pasted into Automox. Why charge when others are free?
• Official worklets are slow to be added or updated.

Incentivized

• Better project management
• Ability to create teams

Incentivized

This is a software that just works. Once configured its a set and forget kind of tool that keeps things up to date and alerts me if something is wrong. I was able to work through an expansion project to deploy an additional 500 devices in almost no time and create a robust self-patching environment.

Incentivized

It's great at what it does. We're able to veiw endpoints that are online in real time, and run scans on them to ensure they're still compliant. The software itself is very easy to use and set up on end points, with the main admin portal having a clean and very easy to understand set up

Incentivized

Too expensive for what it is and the lack of support and bug fixes is annoying

Incentivized

I did not need to reach out to support often but when I did the answers were relatively correct and they were answered quickly. The only thing I might "ding" their support on was their lack of understanding of OS's different from Windows and especially Linux. Other than that I was satisfied

Incentivized

Implementing Automox successfully starts with a clear strategy for organizing and grouping devices based on operating systems, environments, or business criticality. This ensures that patching and configuration policies can be applied with precision. A phased rollout approach is essential—beginning with a pilot group allows teams to test patching schedules, reboot behaviors, and custom Worklets before scaling across the organization. Leveraging Worklets from the start can significantly boost automation by enforcing security baselines and performing routine system tasks. Integration with existing SOC tools, such as SIEMs, enhances visibility and response time by correlating patch compliance with threat intelligence. Additionally, aligning patching schedules with operational downtimes minimizes disruptions, and consistent monitoring and reporting helps maintain compliance and prepare for audits. Overall, Automox offers a streamlined and effective solution, but its true value is unlocked through thoughtful planning, testing, and integration with existing IT and security workflows.

Incentivized

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.

Incentivized

We felt that Automox provided us with the functionality our MSP offered, including OS and device patching, as well as remote control capabilities, but in a better and more manageable way. We also felt the usability of the tool gave us the ability to be effective in our way of working, as well as integrating with Rapid7 was a massive benefit for us.

Incentivized

Much easier to learn and use

Incentivized

• Recovery of stolen assets.
• After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
• It deterred pawn shops from accepting our stolen machines.

Incentivized

• Being a start up, we have pivoted our strategies a number of times. The pay as you go model has worked very well for us, and has prevented us from overprovisioning
• The time saved pulling reports to provide to auditors has been well worth our small spend on the solution
• We have no need to maintain a scanning tool or invest in hardware thanks to the SaaS nature of Automox

Incentivized

• The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
• Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
• The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.

Incentivized