Likelihood to Recommend The learner dashboard is beautiful along with the complete interface experience. It doesn't take long to get accustomed to it. The steps for a user to purchase an ecommerce course is very similar to other popular ecommerce site such as Amazon. This is very advantageous since the general user is familiar with sites like Amazon. The process of using Enrollment Keys is not quite easy and friendly to utilize.
Read full review iSpring is well-suited for various industries that want to provide training platforms, lessons, lectures, and other learning modules. In these scenarios, iSpring allows individuals to curate content necessary for sharing information of all types and to deliver material in a way that best meets the targeted audience.
Read full review Pros Customer Service - Our CSM, Kirsten Spak, provides friendly, timely and high quality help and has helps us to understand and efficiently use the system. Course Creation - We have been able to create custom courses with a wide range of features, including branding, audio, video and assessments. Reporting - Absorb LMS offers a robust reporting function which allows us to understand our users and meet the needs of our partners when user information is required for their projects. Read full review Great range of images to use to show real people in the slides across the slideset because of the number of different actions they are doing Support is easy to access and always helpful with easy to understand advice as well as links to further knowledge Recording narration and editing within the iSpring Suite presentation makes it easy to use this function as a novice. Read full review Cons Wish there was an automated cadence of Sandbox refresh Wish licensing was based on active users not just those added to the system (potentially issue related to our interface) Wish there were more options for administrative bulk uploading capabilities without having to engage Absorb LMS team Read full review Adding audio narration to interactive slides is easy, but still perhaps a bit repetitive/clunky The way you add playlists works well, but wish it was "project/course specific", instead of carrying over from project to project. Easy to delete playlists, tho. If you have a common set of learner resources to make available over many courses, you must manually add the URLs and/or PDFs manually each time. Would be so nice to be able to create a "reference list" and import it to each course with a click or two. This is the most annoying thing I can think of about iSpring. Read full review Likelihood to Renew We have no plans to move away from Absorb at this time. It has all of the functionality we are looking for in a learning management system and we have a lot of info stored in our LMS system for trainings including all of our current and past employee transcripts. It is also getting easier to manager with being able to connect the LMS to ADP to update employee reporting/department/location/etc. We don't have a need or reason to move away from Absorb at this time.
Read full review I would give it 10 but I also like to try new solutions.
Read full review Usability Absorb LMS is easy to use from both a user experience and admin experience. For users, navigating the site to complete assignments or finding courses to develop new skills is very user-friendly. As an admin, the course creation tools walk you through each step simply, but have a ton of functionality to support any of your training needs.
Read full review iSpring Suite is a perfect tool overall to create contents in collaboration with colleagues. There are some difficulties though in usability but the usability is OK in total. We are fully satisfied with the customer support. There are simple online tutorials and a team of competent support colleagues. The support content is sometimes not simply accessible, you need to search for them longer.
Read full review Reliability and Availability The customer service team is top notch. They have always been readily available and quick to assist regardless of the day or time of the call
Read full review Performance Absorb LMS's performance is very reliable and consistent. Pages load quickly. Report are generated within a reasonable amount of time (even with significant amounts of data), etc. Nothing seems to slow it down.
Read full review Support Rating Absorb LMS's client service managers have been extremely responsive, efficient, and available. While we pay for a higher level of support, we have found it well worth the investment. We've been less pleased with the accounting side of the organization, but that has little impact on the delivery of training to our clients and employees.
Read full review Great software is only exceeded by their fantastic support. Prompt responses, complete with clearly outlined steps to follow, are just the beginning. There are tremendous resources and continual webinars to challenge what we think we know about the iSpring Suite. I often use PowerPoint to lay out marketing slides, add music and narration, then publish them as an MP4 video. I can count on iSpring support to assist me when I need help.
Mike Arroyo Director of Implementations and Customer Development
Read full review Online Training I meet and do training with my absorb support every week. and I have all my questions answered! it's great
Read full review Alternatives Considered hands down favorite in look, function, cost and service. Others were close but could not meet our external and internal cases. Our current one (we looked at them again) did not have 40% of the functionality or value, despite the bargain cost, it was not worth it to continue. Only new hires used our LMS for onboarding because they had to; no one went back for more training. With Absorb our classes are more dynamic and targeted.
Read full review Ultimately, I selected iSpring Suite because of the ease of use and small learning curve. I needed to be able to start creating content immediately, and after doing trial periods with iSpring as well as some of the other options, it was clear that I could be up and running the quickest with iSpring. I don't see any features that are missing for what I need, and it was also the cheapest option.
Read full review Scalability This is one of the main reasons we chose Absorb as our LMS. It is a very user-friendly application that is able to be deployed across multiple departments in geographically dispersed locations. It works amazingly well for us.
Read full review Return on Investment Absorb LMS's user-friendly interface and interactive learning features contributed to a 150% increase in learner engagement levels. The platform's ability to deliver engaging content and quizzes enhances employee participation and knowledge retention at retail With Absorb LMS, we are looking to streamline our remote employee onboarding process, and tracking to reduce the time taken for new hires to complete training modules by 30%. Read full review We allow potential customers to sample training and feedback is our offerings differentiate us from our peers. Having the ability to offer an accessible training catalog and self-enrollment is also something our customers comment on positively. The training developed in iSpring has allowed our customers to prepare for further interaction with our processes and projects on their own timeline, and has positively impacted the ease with which we are able to execute project rollouts. Read full review ScreenShots iSpring Suite Screenshots