What users are saying about
39 Ratings
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Top Rated
1724 Ratings
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Confluence

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Top Rated
1724 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • Accelo ranks higher in 1 feature set: Project Management

Project Management

7.6

Accelo

76%
7.5

Confluence

75%
Accelo ranks higher in 11/15 features

Task Management

9.2
92%
6 Ratings
7.6
76%
84 Ratings

Resource Management

8.0
80%
4 Ratings
N/A
0 Ratings

Gantt Charts

8.0
80%
2 Ratings
7.9
79%
12 Ratings

Scheduling

6.6
66%
6 Ratings
7.2
72%
21 Ratings

Workflow Automation

7.5
75%
5 Ratings
7.9
79%
56 Ratings

Team Collaboration

6.7
67%
5 Ratings
N/A
0 Ratings

Support for Agile Methodology

7.9
79%
4 Ratings
N/A
0 Ratings

Support for Waterfall Methodology

4.8
48%
2 Ratings
N/A
0 Ratings

Email integration

7.2
72%
6 Ratings
N/A
0 Ratings

Mobile Access

7.9
79%
5 Ratings
6.8
68%
81 Ratings

Timesheet Tracking

9.2
92%
5 Ratings
N/A
0 Ratings

Change request and Case Management

7.5
75%
4 Ratings
N/A
0 Ratings

Budget and Expense Management

8.6
86%
6 Ratings
N/A
0 Ratings

Search

N/A
0 Ratings
7.8
78%
104 Ratings

Visual planning tools

N/A
0 Ratings
7.5
75%
83 Ratings

Professional Services Automation

7.8

Accelo

78%

Confluence

Feature Set Not Supported
N/A
Accelo ranks higher in 4/4 features

Quotes/estimates

7.6
76%
5 Ratings
N/A
0 Ratings

Invoicing

8.6
86%
4 Ratings
N/A
0 Ratings

Project & financial reporting

8.1
81%
5 Ratings
N/A
0 Ratings

Integration with accounting software

7.0
70%
4 Ratings
N/A
0 Ratings

Communication

Accelo

Feature Set Not Supported
N/A
8.0

Confluence

80%
Atlassian Confluence ranks higher in 8/8 features

Chat

N/A
0 Ratings
6.4
64%
15 Ratings

Notifications

N/A
0 Ratings
8.4
84%
104 Ratings

Discussions

N/A
0 Ratings
7.9
79%
98 Ratings

Surveys

N/A
0 Ratings
7.0
70%
15 Ratings

Internal knowledgebase

N/A
0 Ratings
9.3
93%
98 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
6.0
60%
3 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
9.3
93%
7 Ratings

Integrates with Outlook

N/A
0 Ratings
9.6
96%
10 Ratings

File Sharing & Management

Accelo

Feature Set Not Supported
N/A
8.3

Confluence

83%
Atlassian Confluence ranks higher in 8/8 features

Versioning

N/A
0 Ratings
8.5
85%
90 Ratings

Video files

N/A
0 Ratings
7.6
76%
67 Ratings

Audio files

N/A
0 Ratings
7.8
78%
61 Ratings

Document collaboration

N/A
0 Ratings
8.5
85%
101 Ratings

Access control

N/A
0 Ratings
8.9
89%
99 Ratings

Advanced security features

N/A
0 Ratings
8.7
87%
75 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.0
80%
48 Ratings

Device sync

N/A
0 Ratings
8.0
80%
47 Ratings

Attribute Ratings

  • Accelo is rated higher in 3 areas: Likelihood to Recommend, Performance, Support Rating
  • Atlassian Confluence is rated higher in 2 areas: Likelihood to Renew, Usability

Likelihood to Recommend

8.9

Accelo

89%
8 Ratings
8.3

Confluence

83%
123 Ratings

Likelihood to Renew

9.0

Accelo

90%
1 Rating
9.7

Confluence

97%
19 Ratings

Usability

7.0

Accelo

70%
1 Rating
8.3

Confluence

83%
12 Ratings

Availability

Accelo

N/A
0 Ratings
9.0

Confluence

90%
5 Ratings

Performance

10.0

Accelo

100%
2 Ratings
8.0

Confluence

80%
9 Ratings

Support Rating

7.6

Accelo

76%
5 Ratings
6.2

Confluence

62%
45 Ratings

Implementation Rating

Accelo

N/A
0 Ratings
8.4

Confluence

84%
6 Ratings

Configurability

Accelo

N/A
0 Ratings
6.0

Confluence

60%
1 Rating

Ease of integration

Accelo

N/A
0 Ratings
8.0

Confluence

80%
4 Ratings

Product Scalability

Accelo

N/A
0 Ratings
8.0

Confluence

80%
2 Ratings

Vendor post-sale

Accelo

N/A
0 Ratings
8.0

Confluence

80%
1 Rating

Vendor pre-sale

Accelo

N/A
0 Ratings
8.0

Confluence

80%
1 Rating

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Read full review

Atlassian

It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Read full review

Atlassian

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review

Cons

Accelo

  • Accelo is excellent on the adaptation to its deep functionalities.
  • Managing multiple project is very challenging.
  • Not easy to collect multiple reports across platforms.
Read full review

Atlassian

  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Read full review

Pricing Details

Accelo

Starting Price

$24 per month per user

Editions & Modules

Accelo editions and modules pricing
EditionModules
Plus24.001
Premium39.002

Footnotes

  1. per month per user / per product
  2. per month per user / per product

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Accelo Plans start at $120.00 Per Month (on an Annual Contract) for Plus, and $195.00 Per Month (on an Annual Contract) for Premium. Plans include 5 Licenses which are used for various Accelo Products: Sales & Quotes, Projects, Tickets, Retainers, Billing, and Reports.

Confluence

Starting Price

$10 per month

Editions & Modules

Confluence editions and modules pricing
EditionModules
Free0.001
Standard5.002
Premium10.003
EnterpriseContact Sales4
Server10.005
Server2700.006
Server5300.007
Server10,200.008
Server19,800.009
Server30,000.0010
Server45,000.0011
Server90,000.0012
Server150,000.0013
Data Center15,000.0014
Data Center30,000.0015
Data Center52,000.0016
Data Center79,200.0017
Data Center105,600.0018
Data Center132,000.0019
Data Center143,000.0020
Data Center154,000.0021
Data Center165,000.0022
Data Center176,000.0023
Data Center187,000.0024
Data Center198,000.0025
Data Center209,000.0026
Data Center220,000.0027

Footnotes

  1. Free for 10 Users
  2. Per User Per Month
  3. Per User Per Month
  4. none
  5. 10 Users - Perpetual License
  6. 25 Users - Perpetual License
  7. 50 Users - Perpetual License
  8. 100 Users - Perpetual License
  9. 250 Users - Perpetual License
  10. 500 Users - Perpetual License
  11. 2,000 Users - Perpetual License
  12. 10,000 Users - Perpetual License
  13. 10,001+ Users - Perpetual License
  14. 500 Users - Annually
  15. 1,000 Users - Annually
  16. 2,000 Users - Annually
  17. 3,000 Users - Annually
  18. 4,000 Users - Annually
  19. 5,000 Users - Annually
  20. 10,000 Users - Annually
  21. 15,000 Users - Annually
  22. 20,000 Users - Annually
  23. 25,000 Users - Annually
  24. 30,000 Users - Annually
  25. 35,000 Users - Annually
  26. 40,000 Users - Annually
  27. 40,001+ Users - Annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Accelo

Looking forward to seeing more refinement of features provided and upcoming features promised :)
Read full review

Atlassian

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Read full review

Usability

Accelo

No answers on this topic

Atlassian

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Read full review

Reliability and Availability

Accelo

No answers on this topic

Atlassian

I do not recall having outages or applications error so far, very reliable and available.
Read full review

Performance

Accelo

No answers on this topic

Atlassian

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Read full review

Support Rating

Accelo

From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Read full review

Atlassian

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Read full review

Implementation Rating

Accelo

No answers on this topic

Atlassian

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Read full review

Atlassian

I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Read full review

Scalability

Accelo

No answers on this topic

Atlassian

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review

Return on Investment

Accelo

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Read full review

Atlassian

  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
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