Acumatica delivers a set of cloud-based business software applications with dashboards, reporting tools, integrated document management, centralized security, and customization tools.
$1,000
per year
Avalara
Score 8.5 out of 10
N/A
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
N/A
Pricing
Acumatica
Avalara
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acumatica
Avalara
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Pricing is always consumption-based with no five-year lock-ins or termination penalties.
The Acumatica ERP pricing structure allows adding casual users, suppliers, and customers without paying for additional licenses.
The cost is based on the features and resources utilized, not on the number of users who access the system. An Acumatica partner works with users to understand specific requirements, determine the proper resources and modules for the company, and presents a price for the license.
I am not a part of the leadership team to be able to give accurate information on this side of things, but I know from using both systems that Acumatica has helped with the day to day processes that our company does. For example, Acumatica has been so much easier training our …
Being able to access Acumatica via web browser instead of a Remote Desktop was a game changer. We also have multiple tenants that we can now view without logging in and out.
Acumatica helps us keep everything together instead of having to have additional add ons to work with our different departments. Being able to house everything within one program has been a game changer for us. Project have helped us with every aspect of our business for the …
Competes pretty well, what sold us was the costs and scalability. We weren’t at a level yet for the bigger platforms so being able to grow with Acumatica was the big selling point.
Acumatica is miles above. Its ease of use and accessibility to the user make it an easy tool to use. The more the tool is used, the more value it brings. And the system scales with the growth of our organization.
I think it’s a great product. I think it’s very customizable, which is a big plus. For manufacturing, it’s excellent because of creating the inventory, turning it into an actual product to sell, and also tracking the status of each process within that system. I can’t think of any areas where it’s not suited, because otherwise we would be looking for something else or making changes, and at this time, we’re just growing with the system.
In my opinion, the worst customer service and fraudulent withdrawal from our bank account. We've used Avalara for 3 years. When our renewal came up, we were considering other options. They sent an email stating we had to request a new contract, I sent the request and followed up. There was no response from Avalara so our contract price was unknown. I waited to hear from them and ended up canceling within their window, via the appropriate channels. I followed up multiple times, requesting cancellation confirmation and removal of our bank info (you can't self serve, although you can self serve add it). In my experience, they ignored me for 2 months until I posted publicly about their poor service. I changed our login information and migrated to another platform. In my experience, they withdrew funds from our bank account, the new provider said our taxes weren't paid and the funds are nowhere to be found. Avalara should have never withdrew the funds or billed me after I canceled. Beware of this company, in my opinion, they are non-responsive and unpleasant to deal with.
Particularly well is just the ease of it being able to be used. We're coming from Sage, that's the product that we used before. Sage was limited, five people could get into the system at a time. Acumatica is unlimited.
The amount of information that's so easily accessible has made us more efficient, more productive, and it just makes for an easier workday when everybody can see the same information real time.
Acumatica's open API is very powerful but doesn't get integrated cleanly across every external system, challenge arises with integration of legacy systems
Some of the platform feature's requires third-party add-ons or custom developments like advance finance report & BI.
Sometimes it gets glitch in the system leading slower processing speed
Avalara's State Registrations option is pretty expensive and should be quicker and cheaper
Avalara's State Filing Setup is not coordinated with their State Registrations, so you still have to set up manually what they just registered for you.
Even if Avalara has all of your data, they won't set up a state filing if you miss a deadline of the 20th of the current month they won't file that month, even though they have all of the transactions. (This could happen when a new state is selected for tax calculation but the state registration hasn't been completed yet.) They should allow you to set up the returns by the first of the month it is filed in at the least.
Avalara's extractor is very base and limited; it can't extract multiple lines into Avalara, it takes an entire invoice and inputs it as one line. We were told after frequent calls that it works that way by design. Those out there who file returns on a regular basis can identify the problem with this scenario and why this won't work for tax filing.
We are highly likely to renew because Acumatica has become the foundation of our ERP strategy replacing another ERP system with a more flexible, scalable platform while improving governance, planning, and operational visibility. Ongoing stabilization, roadmap investment in IBP and automation, and strong alignment across Finance and Operations give us long‑term confidence in the platform.
Avalara is the best sales tax compliance product on the market. Avalara allows us to accurately comply with our sales and use tax obligations in an accurate and timely manner for a reasonable cost. Avatax is a versatile and helpful product. We also are looking forward to implementing the cross-border product.
The processes are very intuitive and easy to use. Whether you are entering AP bills, timecards for payroll, or AR invoices, the processes are similar and easy to use. The drill-down capability is also a huge plus as you can easily toggle between different modules without having to leave the screen you are in and navigating through a menu to get the information you need. We found that the standard reports out of the box are lacking. Our implementation did not go so well and when we were finally ready to run financial reports, it was both disappointing and frustrating to discover that the P&L was highly summarized and to get a detailed report required having to do a lot of formatting myself. I was able to figure it out on my own, but when our financials were already delayed getting published, I did not really have the time to spend trying to figure out how to build my own P&L.
Overall, Avalara has been an excellent resource for the company. We highly recommend it. Once you get familiar with the software it's not hard to navigate and use for your business' needs. There are reports for any type of tax detail you need from individual jurisdiction detail to a comprehensive summary of all states filing or not filing in.
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
I would rate the overall support for Acumatica an 8 out of 10. The support team is generally responsive, knowledgeable, and helpful when resolving issues or answering questions. Documentation and community resources are also useful. However, response times can occasionally vary depending on the complexity of the issue or support queue, which slightly affects the overall experience.
It does not [matter] how much you pay in support packages for Avalara, [from my experience] you will never receive timely response times. Additionally, [it seems to me] their support techs are not experienced and/or do not understand the nature of your issues. I have resolved the majority of my issues before the support team is able to.
The documentation online we informative and helpful. The videos from the Avalara institute and the help tab if we have any questions and the search too were helpful. We like the ease of using the click here for more information tool about nexus and the information for the ECM Pro training were helpful. Whenever we have a question we normally get an email along with the tool as to where to find our answer. We also like that it shows information about nexus status of the states we maybe approaching and we can look more into it.
I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.
The rating of a 6 was not because I was displeased with Avalara's service or implementation team. The implementation process and implementation team were great. The issue I had with implementation was finding the time of an implementation specialist to devote to our account. With the fast growth of Avalara, my specialist always felt rushed which made me feel I did not get adequate time or support.
Having used Pastel for a long time in the business, it lacked certain features, or the system was not probably setup for our business needs and requirements at the time. It was also not 100% cloud based and needed to be used through remote desktop which had its limitations. Zero just had 10% of what our business needed.
When I started with the company, they were using a version of CCH. This was my first experience with that program and I found it very cumbersome. It was unable to calculate multiple tax rates (this may have changed in the last 10 years) and while it filled out some of the tax returns for us, we still had to manipulate many and file them ourselves. Now we just verify that what we show in our system matches Avalara and hit approve and we are done for another month.
From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.
They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.
We are able to send automated notifications through business Events, which ensures that information travels seamlessly and without the possibility of someone forgetting an email.
We save time being able to read our demand and level it against our current inventory qty on hand and our supply to make better strategic decisions when purchasing.
Better our business and see our pitfalls that were once hidden in our factory by establishing an On-Time Delivery system within a generic inquiry that uses data that is readily available in Acumatica.
