What users are saying about
31 Ratings
33 Ratings
31 Ratings
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Score 8.5 out of 100
33 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Acumatica

We work with clients from various fields and have not yet encountered cases where Acumatica is not suitable. It can be customized for any business. Some business-process a harder for customization but basically, everything is solvable.
Anonymous | TrustRadius Reviewer

Epicor Eclipse

Eclipse is well suited for quick order entry where the source is a formal purchase order document or a phone call with a known customer. In these scenarios the order entry process is quick, and order processing is smooth even if the customer has a lot of "special" requests like shipping part today and holding the rest or shipping some of the order to other addresses. Eclipse also works well if you have a good database of products, especially in searching for products where only partial information is known or finding existing orders where all you know for sure is the customer. It is not particularly well suited for Point of Sale where a walk-in customer who doesn't have an account wants products for which part numbers are not known, due to the requirements to release an order for a customer with no credit.
John Heinzel | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Acumatica
9.9
Epicor Eclipse
8.5
Pay calculation
Acumatica
9.9
Epicor Eclipse
10.0
Benefit plan administration
Acumatica
9.9
Epicor Eclipse
9.0
Direct deposit files
Acumatica
9.9
Epicor Eclipse
8.7
Salary revision and increment management
Acumatica
9.9
Epicor Eclipse
7.0
Reimbursement management
Acumatica
9.8
Epicor Eclipse
7.7

Customization

Acumatica
9.8
Epicor Eclipse
7.2
API for custom integration
Acumatica
9.8
Epicor Eclipse
7.8
Plug-ins
Acumatica
9.7
Epicor Eclipse
6.7

Security

Acumatica
9.6
Epicor Eclipse
7.8
Single sign-on capability
Acumatica
9.8
Epicor Eclipse
8.0
Role-based user permissions
Acumatica
9.5
Epicor Eclipse
7.5

Reporting & Analytics

Acumatica
9.0
Epicor Eclipse
6.6
Dashboards
Acumatica
9.0
Epicor Eclipse
6.7
Standard reports
Acumatica
8.5
Epicor Eclipse
6.4
Custom reports
Acumatica
9.3
Epicor Eclipse
6.9

General Ledger and Configurable Accounting

Acumatica
9.3
Epicor Eclipse
7.2
Accounts payable
Acumatica
9.1
Epicor Eclipse
6.9
Accounts receivable
Acumatica
9.0
Epicor Eclipse
6.8
Global Financial Support
Acumatica
9.9
Epicor Eclipse
7.1
Primary and Secondary Ledgers
Acumatica
9.2
Epicor Eclipse
7.2
Intercompany Accounting
Acumatica
9.8
Epicor Eclipse
7.2
Localizations
Acumatica
9.8
Epicor Eclipse
6.7
Journals and Reconciliations
Acumatica
9.2
Epicor Eclipse
7.3
Enterprise Accounting
Acumatica
9.0
Epicor Eclipse
8.2
Configurable Accounting
Acumatica
9.1
Epicor Eclipse
8.3
Centralized Rules Framework
Acumatica
9.3
Epicor Eclipse
6.8
Standardized Processes
Acumatica
9.4
Epicor Eclipse
6.7

Inventory Management

Acumatica
9.7
Epicor Eclipse
7.1
Inventory tracking
Acumatica
9.8
Epicor Eclipse
7.4
Automatic reordering
Acumatica
9.5
Epicor Eclipse
6.7
Location management
Acumatica
9.7
Epicor Eclipse
7.7
Manufacturing module
Acumatica
9.8
Epicor Eclipse
6.7

Order Management

Acumatica
9.5
Epicor Eclipse
7.4
Pricing
Acumatica
9.2
Epicor Eclipse
7.3
Order entry
Acumatica
9.0
Epicor Eclipse
7.7
Credit card processing
Acumatica
9.1
Epicor Eclipse
8.0
Cost of goods sold
Acumatica
9.2
Epicor Eclipse
7.8
Order Orchestration
Acumatica
9.8
Epicor Eclipse
7.4
End-to-end order visibility
Acumatica
9.8
Epicor Eclipse
7.0
Order exception Resolution
Acumatica
9.9
Epicor Eclipse
6.6

Subledger and Financial Process

Acumatica
9.4
Epicor Eclipse
7.2
Automated Invoice Processing
Acumatica
9.4
Epicor Eclipse
7.5
Shared Services Payments
Acumatica
9.2
Epicor Eclipse
7.7
Billings Management
Acumatica
9.6
Epicor Eclipse
6.9
Customer Receipt Applications
Acumatica
9.5
Epicor Eclipse
6.9
Customer Collections
Acumatica
9.1
Epicor Eclipse
7.6
Revenue Recognition
Acumatica
9.7
Epicor Eclipse
7.9
Cash Management
Acumatica
9.5
Epicor Eclipse
7.4
Asset Management
Acumatica
9.2
Epicor Eclipse
7.5
Travel & Expense Management
Acumatica
9.1
Epicor Eclipse
7.3
Budgetary Control & Encumbrance Accounting
Acumatica
9.5
Epicor Eclipse
6.1
Period Close
Acumatica
9.4
Epicor Eclipse
7.5
Transactions Tax
Acumatica
9.6
Epicor Eclipse
7.4
Subledger Reconciliations
Acumatica
9.4
Epicor Eclipse
7.3
3rd Party Accounting Systems
Acumatica
9.9
Epicor Eclipse
6.0

Project Financial Management

Acumatica
9.9
Epicor Eclipse
5.7
Budgeting and Forecasting
Acumatica
9.3
Epicor Eclipse
6.8
Project Costing
Acumatica
9.8
Epicor Eclipse
7.2
Cost Capture
Acumatica
9.8
Epicor Eclipse
6.2
Capital Project Management
Acumatica
9.9
Epicor Eclipse
6.0
Customer Invoicing
Acumatica
9.9
Epicor Eclipse
7.4
Customer Contract Compliance
Acumatica
9.9
Epicor Eclipse
7.7
Project Revenue Recognition
Acumatica
9.8
Epicor Eclipse
7.0
Project Financial Performance Analysis
Acumatica
9.9
Epicor Eclipse
4.6
Project Financials Dashboard
Acumatica
10.0
Epicor Eclipse
3.6
Real-time Financial Reporting
Acumatica
10.0
Epicor Eclipse
5.8
Embedded Business Intelligence
Acumatica
9.9
Epicor Eclipse
2.7
Project Planning Collaboration
Acumatica
9.9
Epicor Eclipse
3.3

Project Execution Management

Acumatica
8.0
Epicor Eclipse
6.4
Project Planning and Scheduling
Acumatica
8.0
Epicor Eclipse
6.6
Project Manager Dashboard
Acumatica
8.0
Epicor Eclipse
6.8
Resource Manager Dashboard
Acumatica
8.0
Epicor Eclipse
6.8
Task Insight for Project Managers
Acumatica
8.0
Epicor Eclipse
5.7
Team Member Task Collaboration
Acumatica
7.0
Epicor Eclipse
6.4
Talent Profiles
Acumatica
9.0
Epicor Eclipse
Real-Time Project Reporting
Acumatica
8.0
Epicor Eclipse
7.3
Project Manager Mobile Functionality
Acumatica
Epicor Eclipse
6.4
Team Member Mobile Functionality
Acumatica
Epicor Eclipse
6.4
Product Lifecycle Management
Acumatica
Epicor Eclipse
5.1

Grants Management

Acumatica
7.8
Epicor Eclipse
8.0
Award Lifecycle Management
Acumatica
7.0
Epicor Eclipse
8.0
Spending Control
Acumatica
8.0
Epicor Eclipse
7.9
Indirect Cost Management
Acumatica
8.0
Epicor Eclipse
7.9
Billing
Acumatica
8.0
Epicor Eclipse
8.2

Procurement

Acumatica
7.7
Epicor Eclipse
6.1
Sourcing Team Collaboration
Acumatica
6.3
Epicor Eclipse
6.1
Sourcing Analysis
Acumatica
8.0
Epicor Eclipse
5.0
Bids Analyzed and Compared
Acumatica
8.0
Epicor Eclipse
5.1
Catalog Shopping E-Commerce for Employees
Acumatica
7.0
Epicor Eclipse
5.3
Invoice Automated Matching
Acumatica
7.0
Epicor Eclipse
6.5
Requisitions-to-Purchase Orders Integrated
Acumatica
9.0
Epicor Eclipse
6.9
Supplier Assessment
Acumatica
8.0
Epicor Eclipse
5.4
Supplier Management
Acumatica
9.0
Epicor Eclipse
6.8
Supplier Portal
Acumatica
7.0
Epicor Eclipse
6.4
Contract Authoring
Acumatica
Epicor Eclipse
6.8
Contract Compliance Management
Acumatica
Epicor Eclipse
7.3
Contract History
Acumatica
Epicor Eclipse
6.8
Contract Renewal Automation
Acumatica
Epicor Eclipse
5.5
Contract Repository
Acumatica
Epicor Eclipse
4.8
Contract Standardization and Enforcement
Acumatica
Epicor Eclipse
5.1
Electronic Signatures
Acumatica
Epicor Eclipse
7.2
Purchasing Risk and Compliance Management
Acumatica
Epicor Eclipse
6.1
Spend Compliance Management
Acumatica
Epicor Eclipse
6.4
Supplier Communication and Collaboration
Acumatica
Epicor Eclipse
6.8

Logistics

Acumatica
9.4
Epicor Eclipse
4.9
Transportation Planning and Optimization
Acumatica
9.9
Epicor Eclipse
4.3
Transportation Sourcing Management
Acumatica
9.9
Epicor Eclipse
4.9
Transportation Process Integration
Acumatica
10.0
Epicor Eclipse
4.8
Transportation Execution Management
Acumatica
10.0
Epicor Eclipse
4.2
Trade Management
Acumatica
8.0
Epicor Eclipse
4.1
Customs Entry Management
Acumatica
10.0
Epicor Eclipse
Customs Document Management
Acumatica
10.0
Epicor Eclipse
Customs Document Collaboration
Acumatica
10.0
Epicor Eclipse
1.0
Fulfillment Management
Acumatica
8.0
Epicor Eclipse
6.3
Inventory Visibility
Acumatica
8.0
Epicor Eclipse
6.1
Warehouse Workforce Management
Acumatica
10.0
Epicor Eclipse
6.3
Freight Payment Automation
Acumatica
Epicor Eclipse
5.5
Trade Regulatory Compliance Management
Acumatica
Epicor Eclipse
6.4

Manufacturing

Acumatica
9.7
Epicor Eclipse
5.0
Production Process Design
Acumatica
9.9
Epicor Eclipse
4.5
Supply Chain Business Flows
Acumatica
9.8
Epicor Eclipse
4.1
Production Management
Acumatica
9.7
Epicor Eclipse
5.7
Contracted Manufacturing Management
Acumatica
9.9
Epicor Eclipse
4.1
Configuration Management
Acumatica
9.8
Epicor Eclipse
6.4
Work Definition
Acumatica
9.6
Epicor Eclipse
4.8
Work Execution
Acumatica
9.6
Epicor Eclipse
5.4
Advanced Fulfillment
Acumatica
9.5
Epicor Eclipse
5.1
Manufacturing Costs
Acumatica
9.3
Epicor Eclipse
4.8

Supply Chain

Acumatica
9.8
Epicor Eclipse
5.7
Forecasting
Acumatica
9.6
Epicor Eclipse
6.1
Inventory Planning
Acumatica
9.6
Epicor Eclipse
6.6
Multi-tier Supply Chain Planning
Acumatica
9.9
Epicor Eclipse
4.3
Performance Monitoring
Acumatica
10.0
Epicor Eclipse
5.6

Product Lifecycle Management

Acumatica
9.0
Epicor Eclipse
6.2
Ideation Management
Acumatica
10.0
Epicor Eclipse
6.5
Requirements Management
Acumatica
10.0
Epicor Eclipse
6.1
Proposal Management
Acumatica
9.9
Epicor Eclipse
5.9
Product Master Data Management
Acumatica
9.0
Epicor Eclipse
6.4
Vendor Portal
Acumatica
7.0
Epicor Eclipse
6.2
Project Portfolio Management
Acumatica
8.0
Epicor Eclipse
6.4
Innovation Portfolio Management
Acumatica
Epicor Eclipse
5.8

Risk Management

Acumatica
Epicor Eclipse
4.5
Risk Repository
Acumatica
Epicor Eclipse
2.7
Control Management
Acumatica
Epicor Eclipse
6.2
Control Mapping
Acumatica
Epicor Eclipse
3.6
Control Efficiency Assessments
Acumatica
Epicor Eclipse
4.5
Automated Control Assessments
Acumatica
Epicor Eclipse
5.5
Assessment Capture
Acumatica
Epicor Eclipse
5.5
Issue Detection
Acumatica
Epicor Eclipse
4.1
Automatic Notification
Acumatica
Epicor Eclipse
4.5
Remediation and Certification
Acumatica
Epicor Eclipse
3.8

Pros

Acumatica

  • Expense reporting - enabled by a smartphone, you can image receipts and create claims quickly
  • Chart of accounts - being able to drill down in an expense category to see the individual claims that make up the total is helpful
  • Reporting - I appreciate the ability to pull a standard report and export to Excel quickly and easily
Anonymous | TrustRadius Reviewer

Epicor Eclipse

  • Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
  • Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
  • Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
  • It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.
Bob McFarland | TrustRadius Reviewer

Cons

Acumatica

  • Email integration: Horribly clunky, requires users to share email password with Acumatica to allow use of outbound emails. Should be using a more secure method like access tokens.
  • Expense approval process: Once expense claims are approved, approvers (depending on role) can no longer see the approved/denied claims. Denial of claims requires a manual email/call to submitter instructing them to correct and resubmit the claim.
  • CRM: Allow for tracking of cases by the opportunity in addition to business accounts. This would allow for more accurate tracking of issues related to specific opportunities.
Anonymous | TrustRadius Reviewer

Epicor Eclipse

  • The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
  • Their Tier 1 level tech support leaves a little to be desired.
  • It would be nice to switch between open windows/screens.
Erik Hall | TrustRadius Reviewer

Likelihood to Renew

Acumatica

Acumatica 9.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive | TrustRadius Reviewer

Epicor Eclipse

Epicor Eclipse 4.3
Based on 3 answers
I use it every day and can't see a reason why I would stop unless I started a new job. If I were to leave my present position, the new job would be much more attractive if they were Eclipse users.
Gabriel Llull | TrustRadius Reviewer

Usability

Acumatica

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 7.3
Based on 1 answer
This is very easy to use for someone that hasn't ever used the system before. Despite any preconceived notions about how a system should function they can learn this and become efficient with really not a lot of effort. I have used many systems and this is probably one of the easiest I have ever had to learn to navigate and use.
Erik Hall | TrustRadius Reviewer

Reliability and Availability

Acumatica

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 9.1
Based on 2 answers
I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.
Erik Hall | TrustRadius Reviewer

Performance

Acumatica

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 9.1
Based on 2 answers
Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.
Erik Hall | TrustRadius Reviewer

Support Rating

Acumatica

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 5.5
Based on 2 answers
The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.
Erik Hall | TrustRadius Reviewer

In-Person Training

Acumatica

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 9.1
Based on 1 answer
The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.
Erik Hall | TrustRadius Reviewer

Online Training

Acumatica

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 8.2
Based on 1 answer
The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.
Erik Hall | TrustRadius Reviewer

Implementation Rating

Acumatica

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 4.5
Based on 2 answers
I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.
Erik Hall | TrustRadius Reviewer

Alternatives Considered

Acumatica

Acumatica trumps over QuickBooks Enterprise Solutions in many ways. First, Acumatica being in the cloud has given us agility in accessing the platform anywhere and anytime. Second, the dashboard creation feature of Acumatica has given us the ability to customize each dashboard of each of our employees. Lastly, the CRM solution of Acumatica enables us to track, manage, and monitor our sales team.
Parker Ong | TrustRadius Reviewer

Epicor Eclipse

Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
Anonymous | TrustRadius Reviewer

Scalability

Acumatica

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 4.5
Based on 1 answer
I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.
Erik Hall | TrustRadius Reviewer

Return on Investment

Acumatica

  • Acumatica has saved us so much time, previously having multiple disparate systems for handling our many processes. Now we have one fully integrated system saving us time and money.
Nicole Ronchetti | TrustRadius Reviewer

Epicor Eclipse

  • One of the main positive ROI impacts has been the constant upgrading and adding of new features to keep the software user friendly, relative, and robust.
  • Our credit manager has said it has made their job easier with daily reports to catch pricing discrepancies and straighten out before they go to invoice makes us look better.
  • With the addition of sale analytics it has given our sales force tools and new approaches to our customer base which has raised profitability.
Glen Ritter | TrustRadius Reviewer

Pricing Details

Acumatica

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epicor Eclipse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acumatica
9.1
Epicor Eclipse
4.8

Likelihood to Renew

Acumatica
9.0
Epicor Eclipse
4.3

Usability

Acumatica
Epicor Eclipse
7.3

Reliability and Availability

Acumatica
Epicor Eclipse
9.1

Performance

Acumatica
Epicor Eclipse
9.1

Support Rating

Acumatica
Epicor Eclipse
5.5

In-Person Training

Acumatica
Epicor Eclipse
9.1

Online Training

Acumatica
Epicor Eclipse
8.2

Implementation Rating

Acumatica
Epicor Eclipse
4.5

Scalability

Acumatica
Epicor Eclipse
4.5

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