Acumatica 5.0 vs Epicor Eclipse

Acumatica 5.0

As I have only used it in one business I can't say too much how relevant it would be for other types of business, eg Retail or Manufacturing. It doesn't appear to be specifically set up for ecommerce.

We wholesale products and it works well for that kind of business model.

Read full review

Justin Leflaive

Finance Manager

Toffeln FootwearApparel & Fashion, 11-50 employees

View all 1 answers on this topic

Epicor Eclipse

Eclipse is well suited for quick order entry where the source is a formal purchase order document or a phone call with a known customer. In these scenarios the order entry process is quick, and order processing is smooth even if the customer has a lot of "special" requests like shipping part today and holding the rest or shipping some of the order to other addresses. Eclipse also works well if you have a good database of products, especially in searching for products where only partial information is known or finding existing orders where all you know for sure is the customer. It is not particularly well suited for Point of Sale where a walk-in customer who doesn't have an account wants products for which part numbers are not known, due to the requirements to release an order for a customer with no credit.

Read full review

John Heinzel

Business Analyst

Revere Electric SupplyWholesale, 201-500 employees

View all 18 answers on this topic

Feature Rating Comparison

Acumatica 5.0

7.0

Epicor Eclipse

6.8

API for custom integration

7.0

Plug-ins

—

6.6

Acumatica 5.0

7.0

Epicor Eclipse

7.7

Role-based user permissions

7.0

7.4

Single sign-on capability

—

8.0

Acumatica 5.0

6.7

Epicor Eclipse

6.9

Dashboards

4.0

6.4

Standard reports

7.0

6.9

Custom reports

9.0

7.3

Acumatica 5.0

8.3

Epicor Eclipse

7.2

Accounts payable

10.0

7.5

Accounts receivable

8.0

7.3

Global Financial Support

5.0

6.2

Intercompany Accounting

9.0

7.7

Journals and Reconciliations

10.0

7.2

Standardized Processes

8.0

7.3

Primary and Secondary Ledgers

—

7.3

Localizations

—

7.1

Enterprise Accounting

—

7.7

Configurable Accounting

—

7.5

Centralized Rules Framework

—

6.8

Acumatica 5.0

8.5

Epicor Eclipse

7.2

Inventory tracking

9.0

7.9

Location management

8.0

7.6

Automatic reordering

—

7.3

Manufacturing module

—

6.1

Acumatica 5.0

9.3

Epicor Eclipse

7.5

Pricing

10.0

7.7

Order entry

9.0

7.9

Cost of goods sold

8.0

7.8

End-to-end order visibility

10.0

7.3

Credit card processing

—

7.6

Order Orchestration

—

7.4

Order exception Resolution

—

7.0

Acumatica 5.0

6.8

Epicor Eclipse

7.1

Automated Invoice Processing

7.0

7.3

Customer Collections

7.0

7.4

Cash Management

7.0

7.6

Period Close

6.0

7.6

Shared Services Payments

—

7.6

Billings Management

—

7.1

Customer Receipt Applications

—

6.9

Revenue Recognition

—

7.5

Asset Management

—

6.9

Travel & Expense Management

—

7.0

Budgetary Control & Encumbrance Accounting

—

6.3

Transactions Tax

—

6.9

Subledger Reconciliations

—

7.5

3rd Party Accounting Systems

—

6.1

Acumatica 5.0

—

Epicor Eclipse

8.3

Pay calculation

—

10.0

Benefit plan administration

—

9.0

Direct deposit files

—

8.2

Salary revision and increment management

—

7.1

Reimbursement management

—

7.3

Acumatica 5.0

—

Epicor Eclipse

5.7

Budgeting and Forecasting

—

6.4

Project Costing

—

6.5

Cost Capture

—

6.1

Capital Project Management

—

5.8

Customer Invoicing

—

7.4

Customer Contract Compliance

—

7.1

Project Revenue Recognition

—

6.9

Project Financial Performance Analysis

—

5.9

Project Financials Dashboard

—

3.6

Real-time Financial Reporting

—

6.2

Embedded Business Intelligence

—

2.7

Project Planning Collaboration

—

3.3

Acumatica 5.0

—

Epicor Eclipse

6.4

Project Planning and Scheduling

—

6.7

Project Manager Dashboard

—

6.8

Resource Manager Dashboard

—

6.8

Task Insight for Project Managers

—

5.8

Project Manager Mobile Functionality

—

6.4

Team Member Task Collaboration

—

6.4

Team Member Mobile Functionality

—

6.4

Real-Time Project Reporting

—

7.3

Product Lifecycle Management

—

5.2

Acumatica 5.0

—

Epicor Eclipse

7.7

Award Lifecycle Management

—

8.0

Spending Control

—

7.7

Indirect Cost Management

—

7.7

Billing

—

7.5

Acumatica 5.0

—

Epicor Eclipse

6.4

Sourcing Team Collaboration

—

6.7

Sourcing Analysis

—

5.5

Bids Analyzed and Compared

—

5.9

Catalog Shopping E-Commerce for Employees

—

6.1

Contract Authoring

—

6.8

Contract Compliance Management

—

7.3

Contract History

—

6.8

Contract Renewal Automation

—

5.5

Contract Repository

—

4.8

Contract Standardization and Enforcement

—

5.2

Electronic Signatures

—

7.0

Invoice Automated Matching

—

6.6

Purchasing Risk and Compliance Management

—

6.0

Requisitions-to-Purchase Orders Integrated

—

6.8

Spend Compliance Management

—

6.4

Supplier Assessment

—

6.3

Supplier Communication and Collaboration

—

7.7

Supplier Management

—

7.3

Supplier Portal

—

7.0

Acumatica 5.0

—

Epicor Eclipse

4.5

Risk Repository

—

2.7

Control Management

—

6.4

Control Mapping

—

3.6

Control Efficiency Assessments

—

4.5

Automated Control Assessments

—

5.5

Assessment Capture

—

5.5

Issue Detection

—

4.1

Automatic Notification

—

4.8

Remediation and Certification

—

3.6

Acumatica 5.0

—

Epicor Eclipse

5.2

Transportation Planning and Optimization

—

4.4

Transportation Sourcing Management

—

4.9

Transportation Process Integration

—

4.8

Transportation Execution Management

—

4.9

Freight Payment Automation

—

5.9

Trade Management

—

4.1

Trade Regulatory Compliance Management

—

6.4

Customs Document Collaboration

—

1.0

Fulfillment Management

—

7.1

Inventory Visibility

—

7.2

Warehouse Workforce Management

—

7.0

Acumatica 5.0

—

Epicor Eclipse

5.1

Production Process Design

—

4.5

Supply Chain Business Flows

—

4.1

Production Management

—

6.1

Contracted Manufacturing Management

—

4.1

Configuration Management

—

6.4

Work Definition

—

4.8

Work Execution

—

5.5

Advanced Fulfillment

—

5.7

Manufacturing Costs

—

4.8

Acumatica 5.0

—

Epicor Eclipse

6.6

Forecasting

—

6.6

Inventory Planning

—

7.1

Multi-tier Supply Chain Planning

—

6.1

Performance Monitoring

—

6.5

Acumatica 5.0

—

Epicor Eclipse

6.4

Ideation Management

—

6.8

Requirements Management

—

6.6

Proposal Management

—

6.1

Innovation Portfolio Management

—

5.9

Product Master Data Management

—

6.4

Vendor Portal

—

6.4

Project Portfolio Management

—

6.4

Pros

Generic Inquiries are a very easy way to create custom reports.
The automation schedules are useful, we use these for confirming of shipments, creating invoices and emailing them. Reduces workload.
Open for integration with other software. We find the ease of connection to MS PowerBI very useful.

Read full review

Justin Leflaive

Finance Manager

Toffeln FootwearApparel & Fashion, 11-50 employees

View all 1 answers on this topic

Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
Epicor has continuing education on its products and offers alternatives for things they cant do.

Read full review

Ezery Kennedy

IT Support Specialist

Johnstone SupplyWholesale, 11-50 employees

View all 18 answers on this topic

Cons

The CRM module is very basic.
There is no supplier remittance function.
The API is basic, our ecommerce integration has had to be built nearly from scratch.

Read full review

Justin Leflaive

Finance Manager

Toffeln FootwearApparel & Fashion, 11-50 employees

View all 1 answers on this topic

Support website is very frustrating to use. If you don't know exactly what they call something when creating a ticket you have to draw from a drop down that usually doesn't have what i'm looking for, so I have to enter bogus info to get help, then I get passed around to someone who is usually too busy to take the time to really help.
Support Communication, maybe remote in to resolve issues instead of telling us to fix an issue and get back to them.
Email communication is usually better after I complain.

Read full review

Ezery Kennedy

IT Support Specialist

Johnstone SupplyWholesale, 11-50 employees

View all 18 answers on this topic

Likelihood to Renew

Acumatica 5.09.0

Based on 1 answer

It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.

Read full review

Justin Leflaive

Finance Manager

Toffeln FootwearApparel & Fashion, 11-50 employees

View all 1 answers on this topic

Epicor Eclipse6.3

Based on 3 answers

For several reasons. First, they have used this system for 20 years and to change would be costly, not only for a new system but also to try and train everyone on said new system. Second, the system is ideal for our industry and very easy to learn for any new employees that come into the organization. Third, I'm fairly certain the powers that be wouldn't want to try and learn something new and deal with the usual bugs that go with implementing a new system (the special nuances that each company has that can get overlooked when they are in the process of implementing software).

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 3 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Ask the community to sound off

Epicor Eclipse7.3

Based on 1 answer

This is very easy to use for someone that hasn't ever used the system before. Despite any preconceived notions about how a system should function they can learn this and become efficient with really not a lot of effort. I have used many systems and this is probably one of the easiest I have ever had to learn to navigate and use.

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 1 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Ask the community to sound off

Epicor Eclipse9.1

Based on 1 answer

I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Ask the community to sound off

Epicor Eclipse9.1

Based on 1 answer

Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 1 answers on this topic

Support

No score

No answers yet

No answers on this topic

Ask the community to sound off

Epicor Eclipse5.5

Based on 1 answer

The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 1 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Ask the community to sound off

Epicor Eclipse9.1

Based on 1 answer

The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Ask the community to sound off

Epicor Eclipse8.2

Based on 1 answer

The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 1 answers on this topic

Implementation

No score

No answers yet

No answers on this topic

Ask the community to sound off

Epicor Eclipse4.5

Based on 1 answer

I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

NetSuite is much more expensive and is difficult to customise or integrate.
SAP is a more complex and powerful system, but several times more expensive to implement and run.

Read full review

Justin Leflaive

Finance Manager

Toffeln FootwearApparel & Fashion, 11-50 employees

View all 1 answers on this topic

Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.

Read full review

Verified User

Manager in Corporate

Wholesale Company, 201-500 employees

View all 18 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Ask the community to sound off

Epicor Eclipse4.5

Based on 1 answer

I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.

Read full review

Erik Hall

Office Manager

City Supply CorporationWholesale, 11-50 employees

View all 1 answers on this topic

Return on Investment

Time to match customer payments has decreased by approximately 30%.
Time to enter sales orders has decreased by approx 10%.
It has enabled up to easily access our system remotely, meaning we are able to be more flexible in our work.

Read full review

Justin Leflaive

Finance Manager

Toffeln FootwearApparel & Fashion, 11-50 employees

View all 1 answers on this topic

Again, owing to the mismatch between the industry and the software, I feel that Epicor Eclipse was a deterrent to company progress. Its use cost the company tens of thousands of dollars a year in lost productivity.

Read full review

Verified User

Manager in Corporate

Wholesale Company, 201-500 employees

View all 18 answers on this topic

Pricing Details

Acumatica 5.0

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

More Information

Acumatica 5.0 More Information

Epicor Eclipse

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

More Information

Epicor Eclipse More Information

Pricing Info

Acumatica 5.0 vs Epicor Eclipse

Epicor Eclipse<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Epicor Eclipse<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Add comparison

Likelihood to Recommend

Acumatica 5.0

Epicor Eclipse

Feature Rating Comparison

API for custom integration

Plug-ins

Role-based user permissions

Single sign-on capability

Dashboards

Standard reports

Custom reports

Accounts payable

Accounts receivable

Global Financial Support

Intercompany Accounting

Journals and Reconciliations

Standardized Processes

Primary and Secondary Ledgers

Localizations

Enterprise Accounting

Configurable Accounting

Centralized Rules Framework

Inventory tracking

Location management

Automatic reordering

Manufacturing module

Pricing

Order entry

Cost of goods sold

End-to-end order visibility

Credit card processing

Order Orchestration

Order exception Resolution

Automated Invoice Processing

Customer Collections

Cash Management

Period Close

Shared Services Payments

Billings Management

Customer Receipt Applications

Revenue Recognition

Asset Management

Travel & Expense Management

Budgetary Control & Encumbrance Accounting

Transactions Tax

Subledger Reconciliations

3rd Party Accounting Systems

Pay calculation

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Budgeting and Forecasting

Project Costing

Cost Capture

Capital Project Management

Customer Invoicing

Customer Contract Compliance

Project Revenue Recognition

Project Financial Performance Analysis

Project Financials Dashboard

Real-time Financial Reporting

Embedded Business Intelligence

Project Planning Collaboration

Project Planning and Scheduling

Project Manager Dashboard

Resource Manager Dashboard

Task Insight for Project Managers

Project Manager Mobile Functionality

Team Member Task Collaboration

Team Member Mobile Functionality

Real-Time Project Reporting

Product Lifecycle Management

Award Lifecycle Management

Spending Control

Indirect Cost Management