What users are saying about

Acumatica 5.0

10 Ratings

Epicor Eclipse<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

31 Ratings

Acumatica 5.0

10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Epicor Eclipse<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.8 out of 101

Add comparison

Likelihood to Recommend

Acumatica 5.0

As I have only used it in one business I can't say too much how relevant it would be for other types of business, eg Retail or Manufacturing. It doesn't appear to be specifically set up for ecommerce.

We wholesale products and it works well for that kind of business model.
Justin Leflaive profile photo

Epicor Eclipse

Eclipse is well suited for quick order entry where the source is a formal purchase order document or a phone call with a known customer. In these scenarios the order entry process is quick, and order processing is smooth even if the customer has a lot of "special" requests like shipping part today and holding the rest or shipping some of the order to other addresses. Eclipse also works well if you have a good database of products, especially in searching for products where only partial information is known or finding existing orders where all you know for sure is the customer. It is not particularly well suited for Point of Sale where a walk-in customer who doesn't have an account wants products for which part numbers are not known, due to the requirements to release an order for a customer with no credit.
John Heinzel profile photo

Feature Rating Comparison

Customization

Acumatica 5.0
7.0
Epicor Eclipse
6.8
API for custom integration
Acumatica 5.0
7.0
Epicor Eclipse
7.0
Plug-ins
Acumatica 5.0
Epicor Eclipse
6.6

Security

Acumatica 5.0
7.0
Epicor Eclipse
7.7
Role-based user permissions
Acumatica 5.0
7.0
Epicor Eclipse
7.4
Single sign-on capability
Acumatica 5.0
Epicor Eclipse
8.0

Reporting & Analytics

Acumatica 5.0
6.7
Epicor Eclipse
6.9
Dashboards
Acumatica 5.0
4.0
Epicor Eclipse
6.4
Standard reports
Acumatica 5.0
7.0
Epicor Eclipse
6.9
Custom reports
Acumatica 5.0
9.0
Epicor Eclipse
7.3

General Ledger and Configurable Accounting

Acumatica 5.0
8.3
Epicor Eclipse
7.2
Accounts payable
Acumatica 5.0
10.0
Epicor Eclipse
7.5
Accounts receivable
Acumatica 5.0
8.0
Epicor Eclipse
7.3
Global Financial Support
Acumatica 5.0
5.0
Epicor Eclipse
6.2
Intercompany Accounting
Acumatica 5.0
9.0
Epicor Eclipse
7.7
Journals and Reconciliations
Acumatica 5.0
10.0
Epicor Eclipse
7.2
Standardized Processes
Acumatica 5.0
8.0
Epicor Eclipse
7.3
Primary and Secondary Ledgers
Acumatica 5.0
Epicor Eclipse
7.3
Localizations
Acumatica 5.0
Epicor Eclipse
7.1
Enterprise Accounting
Acumatica 5.0
Epicor Eclipse
7.7
Configurable Accounting
Acumatica 5.0
Epicor Eclipse
7.5
Centralized Rules Framework
Acumatica 5.0
Epicor Eclipse
6.8

Inventory Management

Acumatica 5.0
8.5
Epicor Eclipse
7.2
Inventory tracking
Acumatica 5.0
9.0
Epicor Eclipse
7.9
Location management
Acumatica 5.0
8.0
Epicor Eclipse
7.6
Automatic reordering
Acumatica 5.0
Epicor Eclipse
7.3
Manufacturing module
Acumatica 5.0
Epicor Eclipse
6.1

Order Management

Acumatica 5.0
9.3
Epicor Eclipse
7.5
Pricing
Acumatica 5.0
10.0
Epicor Eclipse
7.7
Order entry
Acumatica 5.0
9.0
Epicor Eclipse
7.9
Cost of goods sold
Acumatica 5.0
8.0
Epicor Eclipse
7.8
End-to-end order visibility
Acumatica 5.0
10.0
Epicor Eclipse
7.3
Credit card processing
Acumatica 5.0
Epicor Eclipse
7.6
Order Orchestration
Acumatica 5.0
Epicor Eclipse
7.4
Order exception Resolution
Acumatica 5.0
Epicor Eclipse
7.0

Subledger and Financial Process

Acumatica 5.0
6.8
Epicor Eclipse
7.1
Automated Invoice Processing
Acumatica 5.0
7.0
Epicor Eclipse
7.3
Customer Collections
Acumatica 5.0
7.0
Epicor Eclipse
7.4
Cash Management
Acumatica 5.0
7.0
Epicor Eclipse
7.6
Period Close
Acumatica 5.0
6.0
Epicor Eclipse
7.6
Shared Services Payments
Acumatica 5.0
Epicor Eclipse
7.6
Billings Management
Acumatica 5.0
Epicor Eclipse
7.1
Customer Receipt Applications
Acumatica 5.0
Epicor Eclipse
6.9
Revenue Recognition
Acumatica 5.0
Epicor Eclipse
7.5
Asset Management
Acumatica 5.0
Epicor Eclipse
6.9
Travel & Expense Management
Acumatica 5.0
Epicor Eclipse
7.0
Budgetary Control & Encumbrance Accounting
Acumatica 5.0
Epicor Eclipse
6.3
Transactions Tax
Acumatica 5.0
Epicor Eclipse
6.9
Subledger Reconciliations
Acumatica 5.0
Epicor Eclipse
7.5
3rd Party Accounting Systems
Acumatica 5.0
Epicor Eclipse
6.1

Payroll Management

Acumatica 5.0
Epicor Eclipse
8.3
Pay calculation
Acumatica 5.0
Epicor Eclipse
10.0
Benefit plan administration
Acumatica 5.0
Epicor Eclipse
9.0
Direct deposit files
Acumatica 5.0
Epicor Eclipse
8.2
Salary revision and increment management
Acumatica 5.0
Epicor Eclipse
7.1
Reimbursement management
Acumatica 5.0
Epicor Eclipse
7.3

Project Financial Management

Acumatica 5.0
Epicor Eclipse
5.7
Budgeting and Forecasting
Acumatica 5.0
Epicor Eclipse
6.4
Project Costing
Acumatica 5.0
Epicor Eclipse
6.5
Cost Capture
Acumatica 5.0
Epicor Eclipse
6.1
Capital Project Management
Acumatica 5.0
Epicor Eclipse
5.8
Customer Invoicing
Acumatica 5.0
Epicor Eclipse
7.4
Customer Contract Compliance
Acumatica 5.0
Epicor Eclipse
7.1
Project Revenue Recognition
Acumatica 5.0
Epicor Eclipse
6.9
Project Financial Performance Analysis
Acumatica 5.0
Epicor Eclipse
5.9
Project Financials Dashboard
Acumatica 5.0
Epicor Eclipse
3.6
Real-time Financial Reporting
Acumatica 5.0
Epicor Eclipse
6.2
Embedded Business Intelligence
Acumatica 5.0
Epicor Eclipse
2.7
Project Planning Collaboration
Acumatica 5.0
Epicor Eclipse
3.3

Project Execution Management

Acumatica 5.0
Epicor Eclipse
6.4
Project Planning and Scheduling
Acumatica 5.0
Epicor Eclipse
6.7
Project Manager Dashboard
Acumatica 5.0
Epicor Eclipse
6.8
Resource Manager Dashboard
Acumatica 5.0
Epicor Eclipse
6.8
Task Insight for Project Managers
Acumatica 5.0
Epicor Eclipse
5.8
Project Manager Mobile Functionality
Acumatica 5.0
Epicor Eclipse
6.4
Team Member Task Collaboration
Acumatica 5.0
Epicor Eclipse
6.4
Team Member Mobile Functionality
Acumatica 5.0
Epicor Eclipse
6.4
Real-Time Project Reporting
Acumatica 5.0
Epicor Eclipse
7.3
Product Lifecycle Management
Acumatica 5.0
Epicor Eclipse
5.2

Grants Management

Acumatica 5.0
Epicor Eclipse
7.7
Award Lifecycle Management
Acumatica 5.0
Epicor Eclipse
8.0
Spending Control
Acumatica 5.0
Epicor Eclipse
7.7
Indirect Cost Management
Acumatica 5.0
Epicor Eclipse
7.7
Billing
Acumatica 5.0
Epicor Eclipse
7.5

Procurement

Acumatica 5.0
Epicor Eclipse
6.4
Sourcing Team Collaboration
Acumatica 5.0
Epicor Eclipse
6.7
Sourcing Analysis
Acumatica 5.0
Epicor Eclipse
5.5
Bids Analyzed and Compared
Acumatica 5.0
Epicor Eclipse
5.9
Catalog Shopping E-Commerce for Employees
Acumatica 5.0
Epicor Eclipse
6.1
Contract Authoring
Acumatica 5.0
Epicor Eclipse
6.8
Contract Compliance Management
Acumatica 5.0
Epicor Eclipse
7.3
Contract History
Acumatica 5.0
Epicor Eclipse
6.8
Contract Renewal Automation
Acumatica 5.0
Epicor Eclipse
5.5
Contract Repository
Acumatica 5.0
Epicor Eclipse
4.8
Contract Standardization and Enforcement
Acumatica 5.0
Epicor Eclipse
5.2
Electronic Signatures
Acumatica 5.0
Epicor Eclipse
7.0
Invoice Automated Matching
Acumatica 5.0
Epicor Eclipse
6.6
Purchasing Risk and Compliance Management
Acumatica 5.0
Epicor Eclipse
6.0
Requisitions-to-Purchase Orders Integrated
Acumatica 5.0
Epicor Eclipse
6.8
Spend Compliance Management
Acumatica 5.0
Epicor Eclipse
6.4
Supplier Assessment
Acumatica 5.0
Epicor Eclipse
6.3
Supplier Communication and Collaboration
Acumatica 5.0
Epicor Eclipse
7.7
Supplier Management
Acumatica 5.0
Epicor Eclipse
7.3
Supplier Portal
Acumatica 5.0
Epicor Eclipse
7.0

Risk Management

Acumatica 5.0
Epicor Eclipse
4.5
Risk Repository
Acumatica 5.0
Epicor Eclipse
2.7
Control Management
Acumatica 5.0
Epicor Eclipse
6.4
Control Mapping
Acumatica 5.0
Epicor Eclipse
3.6
Control Efficiency Assessments
Acumatica 5.0
Epicor Eclipse
4.5
Automated Control Assessments
Acumatica 5.0
Epicor Eclipse
5.5
Assessment Capture
Acumatica 5.0
Epicor Eclipse
5.5
Issue Detection
Acumatica 5.0
Epicor Eclipse
4.1
Automatic Notification
Acumatica 5.0
Epicor Eclipse
4.8
Remediation and Certification
Acumatica 5.0
Epicor Eclipse
3.6

Logistics

Acumatica 5.0
Epicor Eclipse
5.2
Transportation Planning and Optimization
Acumatica 5.0
Epicor Eclipse
4.4
Transportation Sourcing Management
Acumatica 5.0
Epicor Eclipse
4.9
Transportation Process Integration
Acumatica 5.0
Epicor Eclipse
4.8
Transportation Execution Management
Acumatica 5.0
Epicor Eclipse
4.9
Freight Payment Automation
Acumatica 5.0
Epicor Eclipse
5.9
Trade Management
Acumatica 5.0
Epicor Eclipse
4.1
Trade Regulatory Compliance Management
Acumatica 5.0
Epicor Eclipse
6.4
Customs Document Collaboration
Acumatica 5.0
Epicor Eclipse
1.0
Fulfillment Management
Acumatica 5.0
Epicor Eclipse
7.1
Inventory Visibility
Acumatica 5.0
Epicor Eclipse
7.2
Warehouse Workforce Management
Acumatica 5.0
Epicor Eclipse
7.0

Manufacturing

Acumatica 5.0
Epicor Eclipse
5.1
Production Process Design
Acumatica 5.0
Epicor Eclipse
4.5
Supply Chain Business Flows
Acumatica 5.0
Epicor Eclipse
4.1
Production Management
Acumatica 5.0
Epicor Eclipse
6.1
Contracted Manufacturing Management
Acumatica 5.0
Epicor Eclipse
4.1
Configuration Management
Acumatica 5.0
Epicor Eclipse
6.4
Work Definition
Acumatica 5.0
Epicor Eclipse
4.8
Work Execution
Acumatica 5.0
Epicor Eclipse
5.5
Advanced Fulfillment
Acumatica 5.0
Epicor Eclipse
5.7
Manufacturing Costs
Acumatica 5.0
Epicor Eclipse
4.8

Supply Chain

Acumatica 5.0
Epicor Eclipse
6.6
Forecasting
Acumatica 5.0
Epicor Eclipse
6.6
Inventory Planning
Acumatica 5.0
Epicor Eclipse
7.1
Multi-tier Supply Chain Planning
Acumatica 5.0
Epicor Eclipse
6.1
Performance Monitoring
Acumatica 5.0
Epicor Eclipse
6.5

Product Lifecycle Management

Acumatica 5.0
Epicor Eclipse
6.4
Ideation Management
Acumatica 5.0
Epicor Eclipse
6.8
Requirements Management
Acumatica 5.0
Epicor Eclipse
6.6
Proposal Management
Acumatica 5.0
Epicor Eclipse
6.1
Innovation Portfolio Management
Acumatica 5.0
Epicor Eclipse
5.9
Product Master Data Management
Acumatica 5.0
Epicor Eclipse
6.4
Vendor Portal
Acumatica 5.0
Epicor Eclipse
6.4
Project Portfolio Management
Acumatica 5.0
Epicor Eclipse
6.4

Pros

  • Generic Inquiries are a very easy way to create custom reports.
  • The automation schedules are useful, we use these for confirming of shipments, creating invoices and emailing them. Reduces workload.
  • Open for integration with other software. We find the ease of connection to MS PowerBI very useful.
Justin Leflaive profile photo
  • Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
  • Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
  • Epicor has continuing education on its products and offers alternatives for things they cant do.
Ezery Kennedy profile photo

Cons

  • The CRM module is very basic.
  • There is no supplier remittance function.
  • The API is basic, our ecommerce integration has had to be built nearly from scratch.
Justin Leflaive profile photo
  • Support website is very frustrating to use. If you don't know exactly what they call something when creating a ticket you have to draw from a drop down that usually doesn't have what i'm looking for, so I have to enter bogus info to get help, then I get passed around to someone who is usually too busy to take the time to really help.
  • Support Communication, maybe remote in to resolve issues instead of telling us to fix an issue and get back to them.
  • Email communication is usually better after I complain.
Ezery Kennedy profile photo

Likelihood to Renew

Acumatica 5.09.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive profile photo
Epicor Eclipse6.3
Based on 3 answers
For several reasons. First, they have used this system for 20 years and to change would be costly, not only for a new system but also to try and train everyone on said new system. Second, the system is ideal for our industry and very easy to learn for any new employees that come into the organization. Third, I'm fairly certain the powers that be wouldn't want to try and learn something new and deal with the usual bugs that go with implementing a new system (the special nuances that each company has that can get overlooked when they are in the process of implementing software).
Erik Hall profile photo

Usability

No score
No answers yet
No answers on this topic
Epicor Eclipse7.3
Based on 1 answer
This is very easy to use for someone that hasn't ever used the system before. Despite any preconceived notions about how a system should function they can learn this and become efficient with really not a lot of effort. I have used many systems and this is probably one of the easiest I have ever had to learn to navigate and use.
Erik Hall profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Epicor Eclipse9.1
Based on 1 answer
I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.
Erik Hall profile photo

Performance

No score
No answers yet
No answers on this topic
Epicor Eclipse9.1
Based on 1 answer
Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.
Erik Hall profile photo

Support

No score
No answers yet
No answers on this topic
Epicor Eclipse5.5
Based on 1 answer
The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.
Erik Hall profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Epicor Eclipse9.1
Based on 1 answer
The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.
Erik Hall profile photo

Online Training

No score
No answers yet
No answers on this topic
Epicor Eclipse8.2
Based on 1 answer
The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.
Erik Hall profile photo

Implementation

No score
No answers yet
No answers on this topic
Epicor Eclipse4.5
Based on 1 answer
I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.
Erik Hall profile photo

Alternatives Considered

NetSuite is much more expensive and is difficult to customise or integrate.
SAP is a more complex and powerful system, but several times more expensive to implement and run.
Justin Leflaive profile photo
Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
No photo available

Scalability

No score
No answers yet
No answers on this topic
Epicor Eclipse4.5
Based on 1 answer
I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.
Erik Hall profile photo

Return on Investment

  • Time to match customer payments has decreased by approximately 30%.
  • Time to enter sales orders has decreased by approx 10%.
  • It has enabled up to easily access our system remotely, meaning we are able to be more flexible in our work.
Justin Leflaive profile photo
  • Again, owing to the mismatch between the industry and the software, I feel that Epicor Eclipse was a deterrent to company progress. Its use cost the company tens of thousands of dollars a year in lost productivity.
No photo available

Pricing Details

Acumatica 5.0

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Acumatica 5.0 More Information

Epicor Eclipse

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Epicor Eclipse More Information