What users are saying about
51 Ratings
36 Ratings
51 Ratings
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Score 8.4 out of 100
36 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Acumatica ranks higher in 15 feature sets: Payroll Management, Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management, Subledger and Financial Process, Project Financial Management, Project Execution Management, Procurement, Logistics, Manufacturing, Supply Chain, Product Lifecycle Management
  • Epicor Eclipse ranks higher in 1 feature set: Grants Management

Payroll Management

10.0

Acumatica

100%
8.5

Epicor Eclipse

85%
Acumatica ranks higher in 5/5 features

Pay calculation

10.0
100%
2 Ratings
10.0
100%
1 Rating

Benefit plan administration

10.0
100%
2 Ratings
9.0
90%
1 Rating

Direct deposit files

10.0
100%
2 Ratings
8.7
87%
3 Ratings

Salary revision and increment management

10.0
100%
2 Ratings
7.0
70%
2 Ratings

Reimbursement management

9.9
99%
3 Ratings
7.7
77%
3 Ratings

Customization

9.9

Acumatica

99%
7.2

Epicor Eclipse

72%
Acumatica ranks higher in 2/2 features

API for custom integration

9.9
99%
6 Ratings
7.8
78%
7 Ratings

Plug-ins

9.9
99%
5 Ratings
6.7
67%
9 Ratings

Security

9.8

Acumatica

98%
7.8

Epicor Eclipse

78%
Acumatica ranks higher in 2/2 features

Single sign-on capability

9.9
99%
6 Ratings
8.0
80%
9 Ratings

Role-based user permissions

9.7
97%
10 Ratings
7.5
75%
14 Ratings

Reporting & Analytics

9.3

Acumatica

93%
6.6

Epicor Eclipse

66%
Acumatica ranks higher in 3/3 features

Dashboards

9.3
93%
6 Ratings
6.7
67%
11 Ratings

Standard reports

9.0
90%
8 Ratings
6.4
64%
16 Ratings

Custom reports

9.5
95%
7 Ratings
6.9
69%
16 Ratings

General Ledger and Configurable Accounting

9.5

Acumatica

95%
7.2

Epicor Eclipse

72%
Acumatica ranks higher in 11/11 features

Accounts payable

9.4
94%
9 Ratings
6.9
69%
15 Ratings

Accounts receivable

9.3
93%
8 Ratings
6.8
68%
13 Ratings

Global Financial Support

9.9
99%
4 Ratings
7.1
71%
7 Ratings

Primary and Secondary Ledgers

9.4
94%
6 Ratings
7.2
72%
6 Ratings

Intercompany Accounting

9.9
99%
6 Ratings
7.2
72%
8 Ratings

Localizations

9.9
99%
5 Ratings
6.7
67%
5 Ratings

Journals and Reconciliations

9.4
94%
8 Ratings
7.3
73%
10 Ratings

Enterprise Accounting

9.2
92%
8 Ratings
8.2
82%
6 Ratings

Configurable Accounting

9.2
92%
7 Ratings
8.3
83%
8 Ratings

Centralized Rules Framework

9.5
95%
5 Ratings
6.8
68%
4 Ratings

Standardized Processes

9.6
96%
9 Ratings
6.7
67%
10 Ratings

Inventory Management

9.8

Acumatica

98%
7.1

Epicor Eclipse

71%
Acumatica ranks higher in 4/4 features

Inventory tracking

9.9
99%
7 Ratings
7.4
74%
17 Ratings

Automatic reordering

9.7
97%
6 Ratings
6.7
67%
15 Ratings

Location management

9.8
98%
7 Ratings
7.7
77%
17 Ratings

Manufacturing module

9.9
99%
5 Ratings
6.7
67%
7 Ratings

Order Management

9.6

Acumatica

96%
7.4

Epicor Eclipse

74%
Acumatica ranks higher in 7/7 features

Pricing

9.5
95%
6 Ratings
7.3
73%
17 Ratings

Order entry

9.3
93%
6 Ratings
7.7
77%
17 Ratings

Credit card processing

9.4
94%
3 Ratings
8.0
80%
14 Ratings

Cost of goods sold

9.4
94%
7 Ratings
7.8
78%
16 Ratings

Order Orchestration

9.9
99%
3 Ratings
7.4
74%
13 Ratings

End-to-end order visibility

9.9
99%
4 Ratings
7.0
70%
13 Ratings

Order exception Resolution

10.0
100%
2 Ratings
6.6
66%
12 Ratings

Subledger and Financial Process

9.6

Acumatica

96%
7.2

Epicor Eclipse

72%
Acumatica ranks higher in 14/14 features

Automated Invoice Processing

9.6
96%
6 Ratings
7.5
75%
10 Ratings

Shared Services Payments

9.4
94%
3 Ratings
7.7
77%
5 Ratings

Billings Management

9.8
98%
5 Ratings
6.9
69%
11 Ratings

Customer Receipt Applications

9.7
97%
4 Ratings
6.9
69%
10 Ratings

Customer Collections

9.4
94%
4 Ratings
7.6
76%
10 Ratings

Revenue Recognition

9.8
98%
5 Ratings
7.9
79%
6 Ratings

Cash Management

9.7
97%
8 Ratings
7.4
74%
8 Ratings

Asset Management

9.5
95%
4 Ratings
7.5
75%
6 Ratings

Travel & Expense Management

9.3
93%
5 Ratings
7.3
73%
6 Ratings

Budgetary Control & Encumbrance Accounting

9.6
96%
5 Ratings
6.1
61%
5 Ratings

Period Close

9.6
96%
7 Ratings
7.5
75%
11 Ratings

Transactions Tax

9.8
98%
6 Ratings
7.4
74%
10 Ratings

Subledger Reconciliations

9.6
96%
4 Ratings
7.3
73%
3 Ratings

3rd Party Accounting Systems

10.0
100%
2 Ratings
6.0
60%
4 Ratings

Project Financial Management

9.9

Acumatica

99%
5.7

Epicor Eclipse

57%
Acumatica ranks higher in 12/12 features

Budgeting and Forecasting

9.6
96%
4 Ratings
6.8
68%
6 Ratings

Project Costing

9.9
99%
3 Ratings
7.2
72%
6 Ratings

Cost Capture

9.9
99%
3 Ratings
6.2
62%
6 Ratings

Capital Project Management

10.0
100%
2 Ratings
6.0
60%
5 Ratings

Customer Invoicing

10.0
100%
2 Ratings
7.4
74%
9 Ratings

Customer Contract Compliance

10.0
100%
2 Ratings
7.7
77%
5 Ratings

Project Revenue Recognition

9.9
99%
3 Ratings
7.0
70%
4 Ratings

Project Financial Performance Analysis

9.9
99%
3 Ratings
4.6
46%
3 Ratings

Project Financials Dashboard

10.0
100%
2 Ratings
3.6
36%
3 Ratings

Real-time Financial Reporting

10.0
100%
2 Ratings
5.8
58%
7 Ratings

Embedded Business Intelligence

10.0
100%
2 Ratings
2.7
27%
2 Ratings

Project Planning Collaboration

10.0
100%
2 Ratings
3.3
33%
3 Ratings

Project Execution Management

8.0

Acumatica

80%
6.4

Epicor Eclipse

64%
Acumatica ranks higher in 7/10 features

Project Planning and Scheduling

8.0
80%
1 Rating
6.6
66%
3 Ratings

Project Manager Dashboard

8.0
80%
1 Rating
6.8
68%
2 Ratings

Resource Manager Dashboard

8.0
80%
1 Rating
6.8
68%
2 Ratings

Task Insight for Project Managers

8.0
80%
1 Rating
5.7
57%
3 Ratings

Team Member Task Collaboration

7.0
70%
2 Ratings
6.4
64%
1 Rating

Talent Profiles

9.0
90%
1 Rating
N/A
0 Ratings

Real-Time Project Reporting

8.0
80%
1 Rating
7.3
73%
1 Rating

Project Manager Mobile Functionality

N/A
0 Ratings
6.4
64%
2 Ratings

Team Member Mobile Functionality

N/A
0 Ratings
6.4
64%
2 Ratings

Product Lifecycle Management

N/A
0 Ratings
5.1
51%
4 Ratings

Grants Management

7.8

Acumatica

78%
8.0

Epicor Eclipse

80%
Acumatica ranks higher in 2/4 features

Award Lifecycle Management

7.0
70%
1 Rating
8.0
80%
1 Rating

Spending Control

8.0
80%
1 Rating
7.9
79%
2 Ratings

Indirect Cost Management

8.0
80%
1 Rating
7.9
79%
2 Ratings

Billing

8.0
80%
1 Rating
8.2
82%
1 Rating

Procurement

7.7

Acumatica

77%
6.1

Epicor Eclipse

61%
Epicor Eclipse ranks higher in 10/19 features

Sourcing Team Collaboration

6.3
63%
2 Ratings
6.1
61%
5 Ratings

Sourcing Analysis

8.0
80%
1 Rating
5.0
50%
5 Ratings

Bids Analyzed and Compared

8.0
80%
1 Rating
5.1
51%
6 Ratings

Catalog Shopping E-Commerce for Employees

7.0
70%
1 Rating
5.3
53%
5 Ratings

Invoice Automated Matching

7.0
70%
1 Rating
6.5
65%
6 Ratings

Requisitions-to-Purchase Orders Integrated

9.0
90%
1 Rating
6.9
69%
4 Ratings

Supplier Assessment

8.0
80%
1 Rating
5.4
54%
4 Ratings

Supplier Management

9.0
90%
1 Rating
6.8
68%
4 Ratings

Supplier Portal

7.0
70%
1 Rating
6.4
64%
2 Ratings

Contract Authoring

N/A
0 Ratings
6.8
68%
2 Ratings

Contract Compliance Management

N/A
0 Ratings
7.3
73%
2 Ratings

Contract History

N/A
0 Ratings
6.8
68%
2 Ratings

Contract Renewal Automation

N/A
0 Ratings
5.5
55%
2 Ratings

Contract Repository

N/A
0 Ratings
4.8
48%
3 Ratings

Contract Standardization and Enforcement

N/A
0 Ratings
5.1
51%
3 Ratings

Electronic Signatures

N/A
0 Ratings
7.2
72%
7 Ratings

Purchasing Risk and Compliance Management

N/A
0 Ratings
6.1
61%
3 Ratings

Spend Compliance Management

N/A
0 Ratings
6.4
64%
1 Rating

Supplier Communication and Collaboration

N/A
0 Ratings
6.8
68%
2 Ratings

Logistics

9.4

Acumatica

94%
4.9

Epicor Eclipse

49%
Acumatica ranks higher in 11/13 features

Transportation Planning and Optimization

10.0
100%
2 Ratings
4.3
43%
6 Ratings

Transportation Sourcing Management

10.0
100%
2 Ratings
4.9
49%
5 Ratings

Transportation Process Integration

10.0
100%
1 Rating
4.8
48%
4 Ratings

Transportation Execution Management

10.0
100%
1 Rating
4.2
42%
6 Ratings

Trade Management

8.0
80%
1 Rating
4.1
41%
2 Ratings

Customs Entry Management

10.0
100%
2 Ratings
N/A
0 Ratings

Customs Document Management

10.0
100%
2 Ratings
N/A
0 Ratings

Customs Document Collaboration

10.0
100%
2 Ratings
1.0
10%
1 Rating

Fulfillment Management

8.0
80%
1 Rating
6.3
63%
2 Ratings

Inventory Visibility

8.0
80%
1 Rating
6.1
61%
9 Ratings

Warehouse Workforce Management

10.0
100%
1 Rating
6.3
63%
4 Ratings

Freight Payment Automation

N/A
0 Ratings
5.5
55%
8 Ratings

Trade Regulatory Compliance Management

N/A
0 Ratings
6.4
64%
1 Rating

Manufacturing

9.8

Acumatica

98%
5.0

Epicor Eclipse

50%
Acumatica ranks higher in 9/9 features

Production Process Design

10.0
100%
2 Ratings
4.5
45%
2 Ratings

Supply Chain Business Flows

9.9
99%
4 Ratings
4.1
41%
2 Ratings

Production Management

9.8
98%
3 Ratings
5.7
57%
3 Ratings

Contracted Manufacturing Management

9.9
99%
3 Ratings
4.1
41%
2 Ratings

Configuration Management

9.9
99%
4 Ratings
6.4
64%
1 Rating

Work Definition

9.8
98%
2 Ratings
4.8
48%
3 Ratings

Work Execution

9.8
98%
2 Ratings
5.4
54%
3 Ratings

Advanced Fulfillment

9.7
97%
2 Ratings
5.1
51%
3 Ratings

Manufacturing Costs

9.6
96%
3 Ratings
4.8
48%
3 Ratings

Supply Chain

9.9

Acumatica

99%
5.7

Epicor Eclipse

57%
Acumatica ranks higher in 4/4 features

Forecasting

9.8
98%
3 Ratings
6.1
61%
12 Ratings

Inventory Planning

9.8
98%
3 Ratings
6.6
66%
11 Ratings

Multi-tier Supply Chain Planning

10.0
100%
2 Ratings
4.3
43%
6 Ratings

Performance Monitoring

10.0
100%
1 Rating
5.6
56%
9 Ratings

Product Lifecycle Management

9.0

Acumatica

90%
6.2

Epicor Eclipse

62%
Acumatica ranks higher in 6/7 features

Ideation Management

10.0
100%
1 Rating
6.5
65%
5 Ratings

Requirements Management

10.0
100%
1 Rating
6.1
61%
4 Ratings

Proposal Management

10.0
100%
2 Ratings
5.9
59%
3 Ratings

Product Master Data Management

9.0
90%
1 Rating
6.4
64%
3 Ratings

Vendor Portal

7.0
70%
1 Rating
6.2
62%
3 Ratings

Project Portfolio Management

8.0
80%
1 Rating
6.4
64%
1 Rating

Innovation Portfolio Management

N/A
0 Ratings
5.8
58%
2 Ratings

Risk Management

Acumatica

Feature Set Not Supported
N/A
4.5

Epicor Eclipse

45%
Epicor Eclipse ranks higher in 9/9 features

Risk Repository

N/A
0 Ratings
2.7
27%
2 Ratings

Control Management

N/A
0 Ratings
6.2
62%
2 Ratings

Control Mapping

N/A
0 Ratings
3.6
36%
1 Rating

Control Efficiency Assessments

N/A
0 Ratings
4.5
45%
1 Rating

Automated Control Assessments

N/A
0 Ratings
5.5
55%
1 Rating

Assessment Capture

N/A
0 Ratings
5.5
55%
1 Rating

Issue Detection

N/A
0 Ratings
4.1
41%
2 Ratings

Automatic Notification

N/A
0 Ratings
4.5
45%
3 Ratings

Remediation and Certification

N/A
0 Ratings
3.8
38%
2 Ratings

Attribute Ratings

  • Acumatica is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.1

Acumatica

81%
11 Ratings
4.7

Epicor Eclipse

47%
17 Ratings

Likelihood to Renew

9.0

Acumatica

90%
1 Rating
4.3

Epicor Eclipse

43%
3 Ratings

Usability

8.0

Acumatica

80%
1 Rating
7.3

Epicor Eclipse

73%
1 Rating

Availability

Acumatica

N/A
0 Ratings
9.1

Epicor Eclipse

91%
2 Ratings

Performance

Acumatica

N/A
0 Ratings
9.1

Epicor Eclipse

91%
2 Ratings

Support Rating

10.0

Acumatica

100%
1 Rating
5.5

Epicor Eclipse

55%
2 Ratings

In-Person Training

Acumatica

N/A
0 Ratings
9.1

Epicor Eclipse

91%
1 Rating

Online Training

Acumatica

N/A
0 Ratings
8.2

Epicor Eclipse

82%
1 Rating

Implementation Rating

Acumatica

N/A
0 Ratings
4.5

Epicor Eclipse

45%
2 Ratings

Configurability

Acumatica

N/A
0 Ratings
4.5

Epicor Eclipse

45%
1 Rating

Ease of integration

Acumatica

N/A
0 Ratings
4.5

Epicor Eclipse

45%
1 Rating

Product Scalability

Acumatica

N/A
0 Ratings
4.5

Epicor Eclipse

45%
1 Rating

Vendor post-sale

Acumatica

N/A
0 Ratings
8.2

Epicor Eclipse

82%
1 Rating

Vendor pre-sale

Acumatica

N/A
0 Ratings
7.3

Epicor Eclipse

73%
1 Rating

Likelihood to Recommend

Acumatica

Acumatica is great for mid to large size organizations that need a fully integrated solution and many modules. The software is very robust and they are always adding more features and functionality to the product. So as your business grows the product does too. It's not like other ERP solutions that I've worked with that rarely improve.
Read full review

Epicor Software

Eclipse is well suited for quick order entry where the source is a formal purchase order document or a phone call with a known customer. In these scenarios the order entry process is quick, and order processing is smooth even if the customer has a lot of "special" requests like shipping part today and holding the rest or shipping some of the order to other addresses. Eclipse also works well if you have a good database of products, especially in searching for products where only partial information is known or finding existing orders where all you know for sure is the customer. It is not particularly well suited for Point of Sale where a walk-in customer who doesn't have an account wants products for which part numbers are not known, due to the requirements to release an order for a customer with no credit.
Read full review

Pros

Acumatica

  • Expense reporting - enabled by a smartphone, you can image receipts and create claims quickly
  • Chart of accounts - being able to drill down in an expense category to see the individual claims that make up the total is helpful
  • Reporting - I appreciate the ability to pull a standard report and export to Excel quickly and easily
Read full review

Epicor Software

  • Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
  • Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
  • Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
  • It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.
Read full review

Cons

Acumatica

  • Email integration: Horribly clunky, requires users to share email password with Acumatica to allow use of outbound emails. Should be using a more secure method like access tokens.
  • Expense approval process: Once expense claims are approved, approvers (depending on role) can no longer see the approved/denied claims. Denial of claims requires a manual email/call to submitter instructing them to correct and resubmit the claim.
  • CRM: Allow for tracking of cases by the opportunity in addition to business accounts. This would allow for more accurate tracking of issues related to specific opportunities.
Read full review

Epicor Software

  • The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
  • Their Tier 1 level tech support leaves a little to be desired.
  • It would be nice to switch between open windows/screens.
Read full review

Pricing Details

Acumatica

Starting Price

Editions & Modules

Acumatica editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing is always consumption-based with no five-year lock-ins or termination penalties. We believe that everyone in your company needs up-to-date and accurate information to make the best decisions. That’s why we created an Acumatica ERP pricing structure that lets you add casual users, suppliers, and customers without paying for additional licenses. Your cost is based on the features and resources that you choose to utilize, not on the number of users who access the system. Get pricing tailored to your usage: An Acumatica partner will work with you to understand your specific requirements, determine the proper resources and modules for your company, and present you with an accurate price for your license. We provide you with the ability to deploy where you need, switch when you need, and never incur a fee for doing so.

    Epicor Eclipse

    Starting Price

    Editions & Modules

    Epicor Eclipse editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Acumatica

      It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
      Read full review

      Epicor Software

      I use it every day and can't see a reason why I would stop unless I started a new job. If I were to leave my present position, the new job would be much more attractive if they were Eclipse users.
      Read full review

      Usability

      Acumatica

      1- Its interface [is] easy to understand. 2- [The] help center is very supportive.
      Read full review

      Epicor Software

      This is very easy to use for someone that hasn't ever used the system before. Despite any preconceived notions about how a system should function they can learn this and become efficient with really not a lot of effort. I have used many systems and this is probably one of the easiest I have ever had to learn to navigate and use.
      Read full review

      Reliability and Availability

      Acumatica

      No answers on this topic

      Epicor Software

      I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.
      Read full review

      Performance

      Acumatica

      No answers on this topic

      Epicor Software

      Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.
      Read full review

      Support Rating

      Acumatica

      They support their customers with more tools like 1- Help center in every screen 2- Acumatica University [has] PDF books and videos 3- Contact with Acumatica team support through live chat, call, or create case
      Read full review

      Epicor Software

      The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.
      Read full review

      In-Person Training

      Acumatica

      No answers on this topic

      Epicor Software

      The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.
      Read full review

      Online Training

      Acumatica

      No answers on this topic

      Epicor Software

      The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.
      Read full review

      Implementation Rating

      Acumatica

      No answers on this topic

      Epicor Software

      I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.
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      Alternatives Considered

      Acumatica

      Acumatica trumps over QuickBooks Enterprise Solutions in many ways. First, Acumatica being in the cloud has given us agility in accessing the platform anywhere and anytime. Second, the dashboard creation feature of Acumatica has given us the ability to customize each dashboard of each of our employees. Lastly, the CRM solution of Acumatica enables us to track, manage, and monitor our sales team.
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      Epicor Software

      Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
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      Scalability

      Acumatica

      No answers on this topic

      Epicor Software

      I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.
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      Return on Investment

      Acumatica

      • Acumatica provides us with real-time reports on our entire business process by connecting our sales, delivery of services/product, and up to collection. Given this, we couldn't quantify the value of seeing a clearer picture of our business, thus we are able to make timely and accurate decisions.
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      Epicor Software

      • One of the main positive ROI impacts has been the constant upgrading and adding of new features to keep the software user friendly, relative, and robust.
      • Our credit manager has said it has made their job easier with daily reports to catch pricing discrepancies and straighten out before they go to invoice makes us look better.
      • With the addition of sale analytics it has given our sales force tools and new approaches to our customer base which has raised profitability.
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