What users are saying about
24 Ratings
24 Ratings
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Score 8.5 out of 100
52 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Acumatica

We work with clients from various fields and have not yet encountered cases where Acumatica is not suitable. It can be customized for any business. Some business-process a harder for customization but basically, everything is solvable.
Anonymous | TrustRadius Reviewer

Epicor Prophet 21

Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)
John Suit | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Acumatica
9.3
Epicor Prophet 21
6.2
Pay calculation
Acumatica
9.2
Epicor Prophet 21
5.6
Benefit plan administration
Acumatica
9.2
Epicor Prophet 21
6.7
Direct deposit files
Acumatica
9.5
Epicor Prophet 21
6.0
Salary revision and increment management
Acumatica
9.5
Epicor Prophet 21
6.8
Reimbursement management
Acumatica
8.9
Epicor Prophet 21
5.8

Customization

Acumatica
8.7
Epicor Prophet 21
8.9
API for custom integration
Acumatica
8.8
Epicor Prophet 21
9.0
Plug-ins
Acumatica
8.6
Epicor Prophet 21
8.9

Security

Acumatica
9.1
Epicor Prophet 21
9.7
Single sign-on capability
Acumatica
9.3
Epicor Prophet 21
9.5
Role-based user permissions
Acumatica
9.0
Epicor Prophet 21
9.9

Reporting & Analytics

Acumatica
7.9
Epicor Prophet 21
6.8
Dashboards
Acumatica
8.2
Epicor Prophet 21
7.1
Standard reports
Acumatica
7.3
Epicor Prophet 21
7.1
Custom reports
Acumatica
8.2
Epicor Prophet 21
6.1

General Ledger and Configurable Accounting

Acumatica
8.7
Epicor Prophet 21
7.6
Accounts payable
Acumatica
8.6
Epicor Prophet 21
9.0
Accounts receivable
Acumatica
8.2
Epicor Prophet 21
9.0
Global Financial Support
Acumatica
9.1
Epicor Prophet 21
6.8
Primary and Secondary Ledgers
Acumatica
8.5
Epicor Prophet 21
8.7
Intercompany Accounting
Acumatica
8.9
Epicor Prophet 21
8.7
Localizations
Acumatica
9.1
Epicor Prophet 21
7.0
Journals and Reconciliations
Acumatica
8.6
Epicor Prophet 21
8.7
Enterprise Accounting
Acumatica
8.5
Epicor Prophet 21
6.1
Configurable Accounting
Acumatica
8.7
Epicor Prophet 21
8.8
Centralized Rules Framework
Acumatica
8.6
Epicor Prophet 21
8.8
Standardized Processes
Acumatica
8.6
Epicor Prophet 21
8.8

Inventory Management

Acumatica
9.3
Epicor Prophet 21
8.6
Inventory tracking
Acumatica
9.4
Epicor Prophet 21
9.0
Automatic reordering
Acumatica
9.0
Epicor Prophet 21
7.5
Location management
Acumatica
9.4
Epicor Prophet 21
9.0
Manufacturing module
Acumatica
9.2
Epicor Prophet 21
8.7

Order Management

Acumatica
8.7
Epicor Prophet 21
8.5
Pricing
Acumatica
8.5
Epicor Prophet 21
8.0
Order entry
Acumatica
8.3
Epicor Prophet 21
9.0
Credit card processing
Acumatica
8.5
Epicor Prophet 21
8.0
Cost of goods sold
Acumatica
8.5
Epicor Prophet 21
9.0
Order Orchestration
Acumatica
8.9
Epicor Prophet 21
8.0
End-to-end order visibility
Acumatica
8.9
Epicor Prophet 21
9.0
Order exception Resolution
Acumatica
9.5
Epicor Prophet 21
8.9

Subledger and Financial Process

Acumatica
8.7
Epicor Prophet 21
8.5
Automated Invoice Processing
Acumatica
8.5
Epicor Prophet 21
8.9
Shared Services Payments
Acumatica
8.6
Epicor Prophet 21
8.8
Billings Management
Acumatica
8.9
Epicor Prophet 21
8.9
Customer Receipt Applications
Acumatica
8.9
Epicor Prophet 21
8.9
Customer Collections
Acumatica
8.5
Epicor Prophet 21
8.9
Revenue Recognition
Acumatica
9.1
Epicor Prophet 21
8.4
Cash Management
Acumatica
8.7
Epicor Prophet 21
8.8
Asset Management
Acumatica
8.5
Epicor Prophet 21
8.9
Travel & Expense Management
Acumatica
8.4
Epicor Prophet 21
8.6
Budgetary Control & Encumbrance Accounting
Acumatica
8.7
Epicor Prophet 21
8.7
Period Close
Acumatica
8.7
Epicor Prophet 21
9.0
Transactions Tax
Acumatica
8.8
Epicor Prophet 21
7.5
Subledger Reconciliations
Acumatica
8.7
Epicor Prophet 21
8.6
3rd Party Accounting Systems
Acumatica
9.2
Epicor Prophet 21
6.5

Project Financial Management

Acumatica
9.2
Epicor Prophet 21
8.8
Budgeting and Forecasting
Acumatica
7.7
Epicor Prophet 21
8.8
Project Costing
Acumatica
8.9
Epicor Prophet 21
8.8
Cost Capture
Acumatica
8.9
Epicor Prophet 21
8.8
Capital Project Management
Acumatica
9.5
Epicor Prophet 21
8.9
Customer Invoicing
Acumatica
9.5
Epicor Prophet 21
8.9
Customer Contract Compliance
Acumatica
9.2
Epicor Prophet 21
8.9
Project Revenue Recognition
Acumatica
8.9
Epicor Prophet 21
8.9
Project Financial Performance Analysis
Acumatica
9.1
Epicor Prophet 21
8.9
Project Financials Dashboard
Acumatica
9.7
Epicor Prophet 21
8.9
Real-time Financial Reporting
Acumatica
9.7
Epicor Prophet 21
8.4
Embedded Business Intelligence
Acumatica
9.5
Epicor Prophet 21
8.9
Project Planning Collaboration
Acumatica
9.5
Epicor Prophet 21
8.8

Project Execution Management

Acumatica
8.0
Epicor Prophet 21
3.7
Project Planning and Scheduling
Acumatica
8.0
Epicor Prophet 21
3.7
Project Manager Dashboard
Acumatica
8.0
Epicor Prophet 21
3.7
Resource Manager Dashboard
Acumatica
8.0
Epicor Prophet 21
3.7
Task Insight for Project Managers
Acumatica
8.0
Epicor Prophet 21
3.7
Team Member Task Collaboration
Acumatica
7.0
Epicor Prophet 21
3.2
Talent Profiles
Acumatica
9.0
Epicor Prophet 21
4.5
Real-Time Project Reporting
Acumatica
8.0
Epicor Prophet 21
3.2
Project Manager Mobile Functionality
Acumatica
Epicor Prophet 21
3.2
Team Member Mobile Functionality
Acumatica
Epicor Prophet 21
4.2
Project Candidate Search
Acumatica
Epicor Prophet 21
3.6
Project Candidate Comparison and Analysis
Acumatica
Epicor Prophet 21
4.5
Defineable Resource Pools
Acumatica
Epicor Prophet 21
3.7
Defineable Resource Pools
Acumatica
Epicor Prophet 21
3.7
Absence Management
Acumatica
Epicor Prophet 21
3.6
Product Lifecycle Management
Acumatica
Epicor Prophet 21
2.7

Grants Management

Acumatica
7.8
Epicor Prophet 21
4.9
Award Lifecycle Management
Acumatica
7.0
Epicor Prophet 21
4.0
Spending Control
Acumatica
8.0
Epicor Prophet 21
4.8
Indirect Cost Management
Acumatica
8.0
Epicor Prophet 21
4.9
Billing
Acumatica
8.0
Epicor Prophet 21
6.1

Procurement

Acumatica
7.7
Epicor Prophet 21
8.7
Sourcing Team Collaboration
Acumatica
6.6
Epicor Prophet 21
8.9
Sourcing Analysis
Acumatica
8.0
Epicor Prophet 21
8.8
Bids Analyzed and Compared
Acumatica
8.0
Epicor Prophet 21
8.8
Catalog Shopping E-Commerce for Employees
Acumatica
7.0
Epicor Prophet 21
5.0
Invoice Automated Matching
Acumatica
7.0
Epicor Prophet 21
8.8
Requisitions-to-Purchase Orders Integrated
Acumatica
9.0
Epicor Prophet 21
8.9
Supplier Assessment
Acumatica
8.0
Epicor Prophet 21
8.8
Supplier Management
Acumatica
9.0
Epicor Prophet 21
8.8
Supplier Portal
Acumatica
7.0
Epicor Prophet 21
8.9
Contract Authoring
Acumatica
Epicor Prophet 21
8.9
Contract Compliance Management
Acumatica
Epicor Prophet 21
8.9
Contract History
Acumatica
Epicor Prophet 21
8.8
Contract Renewal Automation
Acumatica
Epicor Prophet 21
8.8
Contract Repository
Acumatica
Epicor Prophet 21
8.9
Contract Standardization and Enforcement
Acumatica
Epicor Prophet 21
8.9
Electronic Signatures
Acumatica
Epicor Prophet 21
8.9
Purchasing Risk and Compliance Management
Acumatica
Epicor Prophet 21
8.9
Spend Compliance Management
Acumatica
Epicor Prophet 21
8.9
Supplier Communication and Collaboration
Acumatica
Epicor Prophet 21
8.8

Logistics

Acumatica
9.2
Epicor Prophet 21
7.6
Transportation Planning and Optimization
Acumatica
9.2
Epicor Prophet 21
7.8
Transportation Sourcing Management
Acumatica
9.2
Epicor Prophet 21
7.8
Transportation Process Integration
Acumatica
10.0
Epicor Prophet 21
7.9
Transportation Execution Management
Acumatica
10.0
Epicor Prophet 21
7.9
Trade Management
Acumatica
8.0
Epicor Prophet 21
6.8
Customs Entry Management
Acumatica
9.5
Epicor Prophet 21
6.8
Customs Document Management
Acumatica
9.5
Epicor Prophet 21
7.2
Customs Document Collaboration
Acumatica
9.5
Epicor Prophet 21
6.2
Fulfillment Management
Acumatica
8.0
Epicor Prophet 21
8.8
Inventory Visibility
Acumatica
8.0
Epicor Prophet 21
8.9
Warehouse Workforce Management
Acumatica
10.0
Epicor Prophet 21
8.8
Freight Payment Automation
Acumatica
Epicor Prophet 21
7.8
Trade Regulatory Compliance Management
Acumatica
Epicor Prophet 21
6.0

Manufacturing

Acumatica
8.8
Epicor Prophet 21
3.4
Production Process Design
Acumatica
9.2
Epicor Prophet 21
5.5
Supply Chain Business Flows
Acumatica
9.2
Epicor Prophet 21
4.5
Production Management
Acumatica
9.0
Epicor Prophet 21
4.5
Contracted Manufacturing Management
Acumatica
9.5
Epicor Prophet 21
4.5
Configuration Management
Acumatica
9.2
Epicor Prophet 21
2.7
Work Definition
Acumatica
8.7
Epicor Prophet 21
3.0
Work Execution
Acumatica
8.7
Epicor Prophet 21
4.2
Advanced Fulfillment
Acumatica
8.3
Epicor Prophet 21
1.0
Manufacturing Costs
Acumatica
7.7
Epicor Prophet 21
1.0

Supply Chain

Acumatica
9.2
Epicor Prophet 21
8.4
Forecasting
Acumatica
8.6
Epicor Prophet 21
8.5
Inventory Planning
Acumatica
8.6
Epicor Prophet 21
7.8
Multi-tier Supply Chain Planning
Acumatica
9.5
Epicor Prophet 21
8.7
Performance Monitoring
Acumatica
10.0
Epicor Prophet 21
8.4

Product Lifecycle Management

Acumatica
8.9
Epicor Prophet 21
7.4
Ideation Management
Acumatica
10.0
Epicor Prophet 21
8.0
Requirements Management
Acumatica
10.0
Epicor Prophet 21
7.9
Proposal Management
Acumatica
9.5
Epicor Prophet 21
8.0
Product Master Data Management
Acumatica
9.0
Epicor Prophet 21
8.9
Vendor Portal
Acumatica
7.0
Epicor Prophet 21
8.9
Project Portfolio Management
Acumatica
8.0
Epicor Prophet 21
3.6
Innovation Portfolio Management
Acumatica
Epicor Prophet 21
6.4

Risk Management

Acumatica
Epicor Prophet 21
8.7
Risk Repository
Acumatica
Epicor Prophet 21
8.9
Control Management
Acumatica
Epicor Prophet 21
8.9
Control Mapping
Acumatica
Epicor Prophet 21
8.9
Control Efficiency Assessments
Acumatica
Epicor Prophet 21
8.9
Automated Control Assessments
Acumatica
Epicor Prophet 21
8.9
Assessment Capture
Acumatica
Epicor Prophet 21
8.9
Issue Detection
Acumatica
Epicor Prophet 21
8.9
Automatic Notification
Acumatica
Epicor Prophet 21
8.9
Remediation and Certification
Acumatica
Epicor Prophet 21
6.4

Pros

Acumatica

  • Expense reporting - enabled by a smartphone, you can image receipts and create claims quickly
  • Chart of accounts - being able to drill down in an expense category to see the individual claims that make up the total is helpful
  • Reporting - I appreciate the ability to pull a standard report and export to Excel quickly and easily
Anonymous | TrustRadius Reviewer

Epicor Prophet 21

  • The system allows us to pretty much design it to work the way want it to work. It is a very flexible system for the most part.
  • The system doesn't let you make too many shortcuts with getting something processed. It forces you to go through the proper steps.
  • The system keeps track of everything and can be easily retrieved through history searches. Detailed reports, graphs, ....
Michael Gonzalez | TrustRadius Reviewer

Cons

Acumatica

  • Email integration: Horribly clunky, requires users to share email password with Acumatica to allow use of outbound emails. Should be using a more secure method like access tokens.
  • Expense approval process: Once expense claims are approved, approvers (depending on role) can no longer see the approved/denied claims. Denial of claims requires a manual email/call to submitter instructing them to correct and resubmit the claim.
  • CRM: Allow for tracking of cases by the opportunity in addition to business accounts. This would allow for more accurate tracking of issues related to specific opportunities.
Anonymous | TrustRadius Reviewer

Epicor Prophet 21

  • Prophet 21 could use better management tools for its own data. The database has a tendency to bloat and over time can grow exceedingly large without administrative intervention.
  • The UI can be cluttered at times and the windows tend to jump into focus or drop from focus when it isn't expected causing user confusion and data entry errors.
  • Branding on forms and the UI is almost nonexistent. Customizations of screen aesthetics and form layout options should be easier and not require custom programming.
Charles Moon | TrustRadius Reviewer

Likelihood to Renew

Acumatica

Acumatica 9.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive | TrustRadius Reviewer

Epicor Prophet 21

Epicor Prophet 21 9.1
Based on 1 answer
I've used Epicor Prophet 21 for about 12 years (in various iterations). It started out as CommerceCenter by Prophet 21 then became Prophet 21 by Activant and then Prophet 21 by Epicor. So frequently, when a software company is acquired, it stops being great. That has not been the case with Epicor Prophet 21. Over the years they've been under Epicor, the product has just gotten better and better, with major extensibility enhancements and new mobile components coming online.
Aaron Pace | TrustRadius Reviewer

Usability

Acumatica

No score
No answers yet
No answers on this topic

Epicor Prophet 21

Epicor Prophet 21 8.2
Based on 1 answer
Overall, I love using Prophet 21. With a few rare exceptions, functions within the application have been streamlined so they can be used with as few clicks and key presses as possible. That's not to say they've given up any functionality. The platform is incredibly powerful; just easy to use.
Aaron Pace | TrustRadius Reviewer

Reliability and Availability

Acumatica

No score
No answers yet
No answers on this topic

Epicor Prophet 21

Epicor Prophet 21 8.2
Based on 2 answers
When hosted locally, you don't have to worry about outages unless the power goes out and the battery backups fail. It can also be hosted in the cloud which is as reliable as your internet connection. There's really no concern for outages in the software by itself. Outages are controlled by external factors.
Aaron Pace | TrustRadius Reviewer

Performance

Acumatica

No score
No answers yet
No answers on this topic

Epicor Prophet 21

Epicor Prophet 21 6.4
Based on 2 answers
I do feel like there are some screens and reports that could be streamlined. Prophet 21 likes to load features all at once when going into a program but a quicker load time into order entry, for example, is worth having a little latency while a non-essential tab that doesn't get used very often is opened.
Aaron Pace | TrustRadius Reviewer

Support Rating

Acumatica

No score
No answers yet
No answers on this topic

Epicor Prophet 21

Epicor Prophet 21 5.9
Based on 4 answers
The support is some of the worst I've seen across all the 122 software vendors we work with. Everything is offshore and it is always vague answers, links to wiki's that don't apply, and when we pay for project support they charge $200 an hour for someone who works remote from Mexico to call you on a poor quality VoIP connection that isn't all that well trained and often doesn't have basic IT skills
Chris Stovel | TrustRadius Reviewer

In-Person Training

Acumatica

No score
No answers yet
No answers on this topic

Epicor Prophet 21

Epicor Prophet 21 8.2
Based on 1 answer
The on-site training was great. I give it a 9 because the trainer was a chain smoker who had to excuse herself a lot to smoke. Kind of unprofessional. She was a very good trainer though.
Aaron Pace | TrustRadius Reviewer

Online Training

Acumatica

No score
No answers yet
No answers on this topic

Epicor Prophet 21

Epicor Prophet 21 7.3
Based on 1 answer
I had a great time with the online training. Most of the online trainings were live which meant you had opportunity to interact with instructors. I liked trying to derail them by posting funny comments to the chat window. The only complaint I had about these is they weren't recorded for later use. Well, another complaint is that they were sometimes too short.
Aaron Pace | TrustRadius Reviewer

Implementation Rating

Acumatica

No score
No answers yet
No answers on this topic

Epicor Prophet 21

Epicor Prophet 21 6.4
Based on 2 answers
The overall implementation is smooth. Prophet 21 sends someone on-site for as many days as you need them to step through the initial implementation. Data conversion is the biggest trick. Make sure you get help with that portion of implementation. Also, be sure to offer plenty of training incentives to keep people coming back for more training. A little money spent up front will save you tons of headaches later.
Aaron Pace | TrustRadius Reviewer

Alternatives Considered

Acumatica

Acumatica trumps over QuickBooks Enterprise Solutions in many ways. First, Acumatica being in the cloud has given us agility in accessing the platform anywhere and anytime. Second, the dashboard creation feature of Acumatica has given us the ability to customize each dashboard of each of our employees. Lastly, the CRM solution of Acumatica enables us to track, manage, and monitor our sales team.
Parker Ong | TrustRadius Reviewer

Epicor Prophet 21

I have not looked at them in detail, but have received a lot of positive comments through out the industry, we're on the fence in regards to viability of cloud based solutions, but from the information we have received it seems like NetSuite has developed a good solution for the industry.
Anonymous | TrustRadius Reviewer

Scalability

Acumatica

No score
No answers yet
No answers on this topic

Epicor Prophet 21

Epicor Prophet 21 9.1
Based on 1 answer
Prophet 21 is very reliable. The database is robust and well designed. The application is also hard to break. If there's one feature I don't like, it's that they haven't accounted for the dreaded single quote. That's kind of the bane of Microsoft SQL's existence. They need to escape that character in every field that will accept it in the system. Otherwise, the system throws all kinds of errors and many times will crash.
Aaron Pace | TrustRadius Reviewer

Return on Investment

Acumatica

  • Acumatica has saved us so much time, previously having multiple disparate systems for handling our many processes. Now we have one fully integrated system saving us time and money.
Nicole Ronchetti | TrustRadius Reviewer

Epicor Prophet 21

  • P21 has been very good with how we handle cash collections and had a positive impact for us.
  • P21 user interface saves time and thus makes people more efficient by allowing customizations.
  • With ordering, inventory, customer information, and CRM all in one location it makes the need for other programs like goldmine become obsolete.
Jim Barber | TrustRadius Reviewer

Pricing Details

Acumatica

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epicor Prophet 21

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acumatica
8.6
Epicor Prophet 21
9.4

Likelihood to Renew

Acumatica
9.0
Epicor Prophet 21
9.1

Usability

Acumatica
Epicor Prophet 21
8.2

Reliability and Availability

Acumatica
Epicor Prophet 21
8.2

Performance

Acumatica
Epicor Prophet 21
6.4

Support Rating

Acumatica
Epicor Prophet 21
5.9

In-Person Training

Acumatica
Epicor Prophet 21
8.2

Online Training

Acumatica
Epicor Prophet 21
7.3

Implementation Rating

Acumatica
Epicor Prophet 21
6.4

Scalability

Acumatica
Epicor Prophet 21
9.1

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