Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acumatica
Score 8.7 out of 10
N/A
Acumatica delivers a set of cloud-based business software applications with dashboards, reporting tools, integrated document management, centralized security, and customization tools.
$1,000
per year
ServiceTitan
Score 7.0 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
AcumaticaServiceTitan
Editions & Modules
No answers on this topic
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
AcumaticaServiceTitan
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsPricing is always consumption-based with no five-year lock-ins or termination penalties. The Acumatica ERP pricing structure allows adding casual users, suppliers, and customers without paying for additional licenses. The cost is based on the features and resources utilized, not on the number of users who access the system. An Acumatica partner works with users to understand specific requirements, determine the proper resources and modules for the company, and presents a price for the license.
More Pricing Information
Community Pulse
AcumaticaServiceTitan
Considered Both Products
Acumatica
Chose Acumatica
Acumatica was selected as it could serve all my construction lines of business very well, not just OK. Other products excelled in others but were only passable in some. I also appreciated the usage based licenses rather than designated users.
ServiceTitan

No answer on this topic

Top Pros
Top Cons
Features
AcumaticaServiceTitan
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Acumatica
7.9
108 Ratings
10% above category average
ServiceTitan
-
Ratings
Pay calculation6.894 Ratings00 Ratings
Benefit plan administration6.071 Ratings00 Ratings
Direct deposit files6.994 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Acumatica
8.3
312 Ratings
9% above category average
ServiceTitan
-
Ratings
API for custom integration8.3293 Ratings00 Ratings
Plug-ins8.2266 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Acumatica
8.4
386 Ratings
3% above category average
ServiceTitan
-
Ratings
Single sign-on capability8.7318 Ratings00 Ratings
Role-based user permissions8.1379 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Acumatica
8.0
394 Ratings
10% above category average
ServiceTitan
-
Ratings
Dashboards8.3369 Ratings00 Ratings
Standard reports7.7387 Ratings00 Ratings
Custom reports8.2377 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Acumatica
8.7
659 Ratings
12% above category average
ServiceTitan
-
Ratings
Accounts payable8.6639 Ratings00 Ratings
Accounts receivable8.5529 Ratings00 Ratings
Global Financial Support7.9230 Ratings00 Ratings
Primary and Secondary Ledgers8.2318 Ratings00 Ratings
Journals and Reconciliations8.5503 Ratings00 Ratings
Configurable Accounting8.2360 Ratings00 Ratings
Standardized Processes8.5401 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Acumatica
8.3
415 Ratings
5% above category average
ServiceTitan
-
Ratings
Inventory tracking8.2407 Ratings00 Ratings
Automatic reordering7.5204 Ratings00 Ratings
Location management8.2271 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Acumatica
8.6
424 Ratings
9% above category average
ServiceTitan
-
Ratings
Pricing7.9365 Ratings00 Ratings
Order entry8.5378 Ratings00 Ratings
Credit card processing8.0259 Ratings00 Ratings
Cost of goods sold7.9353 Ratings00 Ratings
Order Orchestration7.8194 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Acumatica
8.8
493 Ratings
16% above category average
ServiceTitan
-
Ratings
Billing Management8.3332 Ratings00 Ratings
Cash and Asset Management8.3443 Ratings00 Ratings
Travel & Expense Management7.6238 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting8.2253 Ratings00 Ratings
Period Close8.6358 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Acumatica
9.9
4 Ratings
26% above category average
ServiceTitan
-
Ratings
Budgeting and Forecasting9.64 Ratings00 Ratings
Project Costing9.93 Ratings00 Ratings
Cost Capture9.93 Ratings00 Ratings
Capital Project Management10.02 Ratings00 Ratings
Customer Contract Compliance10.02 Ratings00 Ratings
Project Revenue Recognition9.93 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Acumatica
7.7
172 Ratings
11% above category average
ServiceTitan
-
Ratings
Project Planning and Scheduling7.2154 Ratings00 Ratings
Task Insight for Project Managers7.6151 Ratings00 Ratings
Project Mobile Functionality7.4130 Ratings00 Ratings
Definable Resource Pools7.388 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Acumatica
8.1
68 Ratings
9% above category average
ServiceTitan
-
Ratings
Award Lifecycle Management8.368 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Acumatica
7.4
253 Ratings
7% above category average
ServiceTitan
-
Ratings
Bids Analyzed and Compared7.896 Ratings00 Ratings
Contract Authoring7.472 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated7.9207 Ratings00 Ratings
Supplier Management7.7143 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Acumatica
7.9
106 Ratings
18% above category average
ServiceTitan
-
Ratings
Risk Repository8.074 Ratings00 Ratings
Control Management8.094 Ratings00 Ratings
Control Efficiency Assessments8.079 Ratings00 Ratings
Issue Detection7.981 Ratings00 Ratings
Remediation and Certification7.565 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Acumatica
8.6
131 Ratings
25% above category average
ServiceTitan
-
Ratings
Transportation Planning and Optimization7.197 Ratings00 Ratings
Transportation Execution Management7.894 Ratings00 Ratings
Trade and Customs Management6.971 Ratings00 Ratings
Fulfillment Management8.0104 Ratings00 Ratings
Warehouse Workforce Management7.3100 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Acumatica
8.8
150 Ratings
17% above category average
ServiceTitan
-
Ratings
Production Process Design7.6126 Ratings00 Ratings
Production Management8.0138 Ratings00 Ratings
Configuration Management7.9124 Ratings00 Ratings
Work Execution8.0116 Ratings00 Ratings
Manufacturing Costs8.0132 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Acumatica
8.1
177 Ratings
13% above category average
ServiceTitan
-
Ratings
Forecasting7.2148 Ratings00 Ratings
Inventory Planning7.4166 Ratings00 Ratings
Performance Monitoring7.7145 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Acumatica
8.4
100 Ratings
16% above category average
ServiceTitan
-
Ratings
Proposal Management7.884 Ratings00 Ratings
Product Master Data Management7.895 Ratings00 Ratings
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AcumaticaServiceTitan
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Zoho One
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Score 8.6 out of 10
Kickserv
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Score 9.3 out of 10
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Infor VISUAL
Infor VISUAL
Score 7.4 out of 10
Jotform
Jotform
Score 8.7 out of 10
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SAP Business ByDesign
Score 8.5 out of 10
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User Ratings
AcumaticaServiceTitan
Likelihood to Recommend
8.8
(743 ratings)
5.5
(14 ratings)
Likelihood to Renew
9.2
(61 ratings)
-
(0 ratings)
Usability
7.8
(35 ratings)
5.5
(2 ratings)
Availability
8.5
(4 ratings)
-
(0 ratings)
Performance
7.9
(3 ratings)
-
(0 ratings)
Support Rating
7.1
(27 ratings)
-
(0 ratings)
In-Person Training
7.5
(4 ratings)
-
(0 ratings)
Online Training
8.5
(3 ratings)
-
(0 ratings)
Implementation Rating
7.0
(17 ratings)
-
(0 ratings)
Configurability
8.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.2
(3 ratings)
-
(0 ratings)
Ease of integration
6.3
(2 ratings)
-
(0 ratings)
Product Scalability
7.7
(4 ratings)
-
(0 ratings)
Professional Services
9.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
6.3
(4 ratings)
-
(0 ratings)
Vendor pre-sale
8.1
(3 ratings)
-
(0 ratings)
User Testimonials
AcumaticaServiceTitan
Likelihood to Recommend
Acumatica
It is well suited because it appears to have been designed to work across multiple industries, and we've kind of seen that it works well for the construction industry. Still, we've been here at the Acumatica Summit and have seen a lot of other industries being able to use the same product, so they have designed it well.
Read full review
ServiceTitan
ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.
Read full review
Pros
Acumatica
  • Banking reconciliation: Quick, easy to understand and easy to follow to see where you left off
  • Clearly displaying just enough data to answer questions without forcing us to work through copious amounts of detail or extracting data into other programs to get answers
  • Billing and payment receipt is particularly helpful in the way that the data transfers into the banking section and is exported
Read full review
ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
Read full review
Cons
Acumatica
  • Remittance advices don't work.
  • NACHA file to bank doesn't include vendor reference # which is the vendor invoice number.
  • You can't do offsets between AR & AP when vendors are also customers to net the balances due to/from if agreed upon with the vendor/customer.
Read full review
ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Read full review
Likelihood to Renew
Acumatica
I gave this 10 rating because Acumatica ERP is the backbone of the organization, next to the IT Team. We use this software for many different parts of our business. For example our Retail service stations that utilize the inventory, billing, and financials. Our Distribution company that uses it for Field services, CRM, Sales, Accounts and Financial consolidation of all company financials.
Read full review
ServiceTitan
No answers on this topic
Usability
Acumatica
I give it an 8 because it is very intuitive and easy to use for day to day work. I find it more difficult to create general inquiries and financial statements than it seems that it should be. It's not very intuitive in those areas.
Read full review
ServiceTitan
I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.
Read full review
Reliability and Availability
Acumatica
It's always available.
Read full review
ServiceTitan
No answers on this topic
Performance
Acumatica
there have been some performance issues
Read full review
ServiceTitan
No answers on this topic
Support Rating
Acumatica
We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.
Read full review
ServiceTitan
No answers on this topic
In-Person Training
Acumatica
It was on General Inquiries and it's just a complex topic.
Read full review
ServiceTitan
No answers on this topic
Online Training
Acumatica
Most of the trainers are amazing, but there were a couple who simply read the training guide
Read full review
ServiceTitan
No answers on this topic
Implementation Rating
Acumatica
I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.
Read full review
ServiceTitan
No answers on this topic
Alternatives Considered
Acumatica
Acumatica's sales process was much better than that of NetSuites. The NetAtWork team spent much more time with us and showed us how Acumatica really could do everything that we needed it to do, with examples using our data.
Read full review
ServiceTitan
autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them
Read full review
Contract Terms and Pricing Model
Acumatica
No, annual invoices are fine. I do like that unlimited users are included.
Read full review
ServiceTitan
No answers on this topic
Scalability
Acumatica
From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.
Read full review
ServiceTitan
No answers on this topic
Professional Services
Acumatica
They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.
Read full review
ServiceTitan
No answers on this topic
Return on Investment
Acumatica
  • We were able to work in one system with customizations we needed in inventory and add all our grants in the same system
  • Direct mail invoices was moved to an automated PO system saving time and allowing better financial tracking
  • The grant module can be cumbersome requiring flip flopping to program partners etc during set up
Read full review
ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

Acumatica Screenshots

Screenshot of Acumatica Cloud ERP - Device SupportScreenshot of Acumatica Cloud ERP - Production Manager DashboardScreenshot of Acumatica Cloud ERP - Production Schedule BoardScreenshot of Acumatica Cloud ERP -Warehouse Manager DashboardScreenshot of Acumatica Cloud ERP - Purchasing Manager DashboardScreenshot of Acumatica Cloud ERP - Sales Manager Dashboard

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board