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Adobe Acrobat Sign vs. DocuSign CLM vs. SAP CLM, discontinued

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Acrobat Sign

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    Acrobat Sign is an e-signature solution that combines simple and secure e-signatures with Adobe Acrobat. With Acrobat Sign, the user can create, sign, send for signature, manage, and track documents from one Adobe platform. The user can create signing experiences for customers and teams by enabling them to sign documents on any device or browser – anytime, anywhere. No additional software download or accounts are needed. As Microsoft’s e-signature solution, Acrobat Sign…

    $14.99

    per month license

    DocuSign CLM

    Score8.2 out of 10
    N/ADocuSign CLM, formerly SpringCM, is a cloud-based platform that can be used to manage documents, contracts and related collateral. The solution includes workflows that can be tailored to an organization's business processes. It is also designed to accelerate team collaboration. SpringCM was acquired by DocuSign in the summer of 2018.

    $15

    per month

    SAP CLM, discontinued

    Score5 out of 10
    N/ASAP CLM (formerly CallidusCloud CLM) was a contract lifecycle solution which has been superseded as SAP's CLM offering by SAP Ariba Contract Management.N/A
    Pricing
    Adobe Acrobat SignDocuSign CLMSAP CLM, discontinued
    Editions & Modules
    Acrobat Standard DC for teams
    $14.99
    per month license
    Acrobat Pro DC with advanced e-sign
    $16.99
    per month license
    Acrobat Sign Solutions
    Call 800-685-4192 for pricing
    Personal
    $15
    per month
    Real Estate Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per user/per month
    Standard
    $40
    per user/per month
    Business Pro
    $60
    per user/per month
    Starter
    $75
    per month
    Intermediate
    $450
    per month
    Advanced Solutions
    Contact sales team
    Real Estate Plus, Broker Edition
    Contact sales team
    Sandbox Account
    Free
    Enterprise Offerings
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Adobe Acrobat SignDocuSign CLMSAP CLM, discontinued
    Free Trial
    YesNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup Fee$34.99 license per monthNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    Adobe Acrobat SignDocuSign CLMSAP CLM, discontinued
    Considered Multiple Products
    Adobe
    Chose Adobe Acrobat Sign
    We utilize DocuSign over Adobe Acrobat Sign for e-signature purposes. The functionality of DocuSign is much greater in its' self-contained application; usability appears superior, and, to my knowledge, costing is more beneficial for the total value package.
    Incentivized
    Chose Adobe Acrobat Sign
    Adobe Sign stands well against its competitors. Its eSignature and contract routing and approval capabilities are very seamless. It works well both from the internal stakeholder point of view, as well as from the vantage point of any external parties, who need to submit …
    Incentivized
    DocuSign
    Chose DocuSign CLM
    Adobe Acrobat Sign was a more confusing process compared to DocuSign CLM. Acrobat presented signature abilities, yet sometimes this was electronic and sometimes this was done manually. Additionally, it is difficult to send and track the document when it goes to more than one …
    Incentivized
    Chose DocuSign CLM
    DocuSign CLM has a much improved user experience compared to similar products we have used. The streamlining of templates and traceability through the signing process are huge benefits, and better than competitors. The ability to set up designated templates for different …
    Incentivized
    Chose DocuSign CLM
    The reason I have chosen DocuSign is because it is the most common app that will pop up (especially when opening something in Gmail or Google Drive) to let you sign a document. I do not necessarily want to use DocuSign, and I don't always use it, but sometimes it is just easier …
    Incentivized
    Chose DocuSign CLM
    I've used DocuSign CLM because that is what my employer usually sends me. I think DocuSign CLM is straight to the point and easy to upload and send back to my employer. Adobe Acrobat has more features when it comes to other actions.
    Incentivized
    Chose DocuSign CLM
    - Docusign has better integration and flexibility.
    - Docusign costs $10 a month for an individual compared to $14.99 for Adobe.
    - 30 days free trial in DocuSign vs 14 days in adobe sign.
    Incentivized
    Chose DocuSign CLM
    We currently have Adobe and it was an add on to use the Acrobat Sign for temporary use.
    Incentivized
    Chose DocuSign CLM
    DocuSign was the more secure and accepted signature platform. A lot of our vendors would actually require we use it and initially would send the document over already signed by them with DocuSign.
    Incentivized
    Chose DocuSign CLM
    DocuSign CLM, formerly SpringCM, was a superior solution when I purchased it two years ago. It is still driving improvements for the company (as of last night's check-in with my old team).
    Incentivized
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    177 Answers
    92%
    Would buy again
    33 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    150 Answers
    100%
    Delivers good value for the price
    28 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    175 Answers
    92%
    Happy with the feature set
    33 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    111 Answers
    94%
    Lived up to sales and marketing promises
    17 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    133 Answers
    96%
    Implementation went as expected
    24 Answers
    No answers on this topic
    Features
    Adobe Acrobat SignDocuSign CLMSAP CLM, discontinued
    Contract Authoring
    Comparison of Contract Authoring features of Adobe Acrobat Sign and DocuSign CLM and SAP CLM, discontinued
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    DocuSign CLM
    6.9
    3 Ratings
    17% below category average
    SAP CLM, discontinued
    -
    Ratings
    Contract creation00 Ratings6.03 Ratings00 Ratings
    Contract templates00 Ratings5.63 Ratings00 Ratings
    Clause library/saved fields00 Ratings9.12 Ratings00 Ratings
    Guided logic00 Ratings6.83 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of Adobe Acrobat Sign and DocuSign CLM and SAP CLM, discontinued
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    DocuSign CLM
    7.5
    3 Ratings
    9% below category average
    SAP CLM, discontinued
    -
    Ratings
    Contract sharing00 Ratings8.22 Ratings00 Ratings
    Contract editing00 Ratings5.63 Ratings00 Ratings
    Collaborating on contracts00 Ratings8.12 Ratings00 Ratings
    MS Word plug-in00 Ratings7.31 Ratings00 Ratings
    Approval process00 Ratings8.53 Ratings00 Ratings
    Interdepartmental workflows00 Ratings7.43 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of Adobe Acrobat Sign and DocuSign CLM and SAP CLM, discontinued
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    DocuSign CLM
    6.2
    3 Ratings
    28% below category average
    SAP CLM, discontinued
    -
    Ratings
    Contract database00 Ratings6.03 Ratings00 Ratings
    Contract search00 Ratings6.03 Ratings00 Ratings
    Contract milestone reminders & alerts00 Ratings6.83 Ratings00 Ratings
    Custom contract reports00 Ratings5.63 Ratings00 Ratings
    Tracking contract status00 Ratings6.13 Ratings00 Ratings
    Compliance check00 Ratings6.52 Ratings00 Ratings
    Contract Management
    Comparison of Contract Management features of Adobe Acrobat Sign and DocuSign CLM and SAP CLM, discontinued
    Feature
    Adobe Acrobat Sign
    -
    Ratings
    DocuSign CLM
    7.6
    4 Ratings
    8% below category average
    SAP CLM, discontinued
    -
    Ratings
    Contract Storage00 Ratings7.13 Ratings00 Ratings
    Advanced Search and Filtering00 Ratings6.43 Ratings00 Ratings
    Customizable Contract Templates00 Ratings5.63 Ratings00 Ratings
    Workflow Acceleration00 Ratings8.22 Ratings00 Ratings
    E-Signatures00 Ratings9.64 Ratings00 Ratings
    Reminders and Alerts00 Ratings9.63 Ratings00 Ratings
    Analytics and Reporting00 Ratings6.42 Ratings00 Ratings
    Integration with other Systems00 Ratings7.43 Ratings00 Ratings
    Best Alternatives
    Adobe Acrobat SignDocuSign CLMSAP CLM, discontinued
    Small Businesses
    BoldSign, by Syncfusion
    Score10 out of 10
    No answers on this topic
    DocuSign CLM
    Score8.2 out of 10
    Medium-sized Companies
    OneSpan Sign
    Score9.6 out of 10
    Conga CLM
    Score8.8 out of 10
    Conga CLM
    Score8.8 out of 10
    Enterprises
    DocuSign
    Score8.7 out of 10
    Conga CLM
    Score8.8 out of 10
    Conga CLM
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Adobe Acrobat SignDocuSign CLMSAP CLM, discontinued
    Likelihood to Recommend
    2.9
    (228 ratings)
    8.0
    (39 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.0
    (30 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    1.8
    (194 ratings)
    8.1
    (2 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (5 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (4 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (164 ratings)
    5.0
    (2 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (7 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (3 ratings)
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    Adobe Acrobat SignDocuSign CLMSAP CLM, discontinued
    Likelihood to Recommend
    Adobe
    Acrobat Sign isn't quite as user friendly as other E-Sign platforms I have used. However, it offers a wide range of features that provide convenience and efficiency. For example, I can have multiple people receive the same document separately, or I can have multiple people receive and review the exact same document. I also like that I can choose to set a signing order or not, this is important for when I send Offer Letters and other things that require order of approvals.
    Read full review
    DocuSign
    DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Pros
    Adobe
    • Adobe Acrobat Sign tracks whether or not a signer has viewed a document
    • Adobe Acrobat Sign tracks when a signer has signed, and the document has been sent to the next signer
    • Adobe Acrobat Sign sends you confirmation emails and progress update emails along the way
    • Adobe Acrobat Sign provides a "confirmation of signing" page at the end of the document package you put together, to prove the signatures are authentic
    Incentivized
    Read full review
    DocuSign
    • Alerts when documents are signed
    • Notifications if customers don't complete any or all of their required tasks
    • Showing clients exactly where to sign
    • Making signing easy and fast
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Cons
    Adobe
    • Builds on Adobe platform so it is easy to utilize, but many features require enterprise subscription.
    • Integrations available but your CRM integration is only available with enterprise license.
    • Lots of templates but there are additional templates with enterprise only and there was no drag and drop editor.
    • Adobe captures some analytical metrics but many of the analytics we required were not available - specifically metrics related to how the tool converts and reduces use time by our team and the impact on clients.
    Incentivized
    Read full review
    DocuSign
    • Increase sending limit for initial plans
    • Faster return for client service requests
    • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Likelihood to Renew
    Adobe
    It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
    Incentivized
    Read full review
    DocuSign
    Before we started using DocuSign, getting contracts actually signed by new clients was one more barrier to new business and to begin work. Once we started using DocuSign, it eliminated that barrier and has become a much less cumbersome process for us and our clients
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Usability
    Adobe
    I've had very little trouble with it in all my uses with it. I do wish the text boxes you add wouldn't cut off the text if you entered too many words and that it would adjust it's size to fit within the space you've provided. However, that just takes a little refining in the initial set up of the document before you send it out.
    Incentivized
    Read full review
    DocuSign
    It is easy to use, however sometimes editing is not always the easiest, depending on, which can cause a redo or resend
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Reliability and Availability
    Adobe
    I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
    Read full review
    DocuSign
    Its a rare occurrence that this even happens
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Performance
    Adobe
    The Adobe Acrobat Sign's performance are excellent.
    When we send electronic document by email for signature all the customers receive it regularly, nobody has any issue to open it and the signature phase was very easy. The user-friendly aspect of this product reduce or reset the call for IT support
    Incentivized
    Read full review
    DocuSign
    Easy to use for various documents. Easy for clients as well
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Adobe
    It is a great tool to get signatures from the client and has reduced a lot of overhead that was caused before resulting in very long delays. With the integration of Adobe Acrobat Sign, we have reduced this delay making the process much smoother and more efficient.
    Incentivized
    Read full review
    DocuSign
    Honestly, personally, I have only had one issue and it had nothing to do with the product but with the login
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Online Training
    Adobe
    The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user. Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
    Read full review
    DocuSign
    No answers on this topic
    SAP
    No answers on this topic
    Implementation Rating
    Adobe
    We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
    Read full review
    DocuSign
    No answers on this topic
    SAP
    No answers on this topic
    Alternatives Considered
    Adobe
    They are just different. Adobe's number one feature that puts it above it's competitors is that your document, the signing process, all of it exists within Adobe. There is no need to go from Word, to Adobe, to DocuSign. It saves you time and makes life easy for you (and for your clients).
    Incentivized
    Read full review
    DocuSign
    DocuSign CLM has a much improved user experience compared to similar products we have used. The streamlining of templates and traceability through the signing process are huge benefits, and better than competitors. The ability to set up designated templates for different use-case scenarios, and roll out efficient documents for signing, is invaluable, as well as other functions like Bulk Send and PowerForms.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Scalability
    Adobe
    At the beginning we assigned Adobe Acrobat Sign just to Purchase Office Department because at that moment we needed a tool that supported us to avoid manual signature and was compliance with remote working.
    Now we are using it also in other situation because it help us with time and we can also reduce cost
    Incentivized
    Read full review
    DocuSign
    Reliable for the most part, there are issues here and there but minor
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Professional Services
    Adobe
    No answers on this topic
    DocuSign
    Service is easy and professional
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Return on Investment
    Adobe
    • Significantly reduced the time required for document signing processes reducing wasted time and effort
    • Cost savings since there is no longer any need to print and post/scan traditional signed paper-based documents
    • Faster decision-making since time-sensitive decisions and approvals can now be processed much more quickly by using e-signatures.
    Incentivized
    Read full review
    DocuSign
    • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
    • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
    • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
    Incentivized
    Read full review
    SAP
    No answers on this topic
    ScreenShots

    Adobe Acrobat Sign Screenshots

    Screenshot of Send, sign, manage and archive documents with 100% legal e-signatures. Collecting e-signatures is as easy as swipe and tap with Adobe Sign. Sign from any device. Legally binding. Works with multiple apps. extremely cost-effective.Screenshot of Easily send e-signature requests to multiple recipients using Send in bulk feature.  Send a document to multiple people with one click, and every recipient gets their own personalized form ready to sign.Screenshot of Track and manage signatures with Adobe Acrobat Sign.  Get real-time visibility for every document out for signature, and receive notifications when documents have been signed.Screenshot of Create an online web form with Acrobat Sign.  It allows your recipients – whether they’re your employees or customers – to quickly access, complete, and sign critical documents without printing or mailing anything.  You will also get immediate access to the data and signatures.