Adobe Acrobat Sign vs. airSlate SignNow

Acrobat Sign isn't quite as user friendly as other E-Sign platforms I have used. However, it offers a wide range of features that provide convenience and efficiency. For example, I can have multiple people receive the same document separately, or I can have multiple people receive and review the exact same document. I also like that I can choose to set a signing order or not, this is important for when I send Offer Letters and other things that require order of approvals.

SignNow is particularly useful for simple documents, forms and contracts where there the fields are pretty standards- names, signature block, title. It would be helpful to have features that allow substitution of certain fill in the blanks such that allow you to use the same template but first have a dialog to integrate language for a person, corporation, partnership or LLP. I'm a lawyer and having the ability to assemble variation of this nature into one template would be helpful. Also (and it may do this) the ability to change the actual form/document within the a template would be useful.

Incentivized

• Adobe Acrobat Sign tracks whether or not a signer has viewed a document
• Adobe Acrobat Sign tracks when a signer has signed, and the document has been sent to the next signer
• Adobe Acrobat Sign sends you confirmation emails and progress update emails along the way
• Adobe Acrobat Sign provides a "confirmation of signing" page at the end of the document package you put together, to prove the signatures are authentic

Incentivized

• Ease of setting up documents that require eSignatures
• Ability to manage the order in which the document needs to be eSigned
• Tracking the status of who has signed and who hasn't
• Ability to 're-send' invites to team members who might have missed the original invite
• Ability to download the eSigned documents for internal record keeping

Incentivized

• Builds on Adobe platform so it is easy to utilize, but many features require enterprise subscription.
• Integrations available but your CRM integration is only available with enterprise license.
• Lots of templates but there are additional templates with enterprise only and there was no drag and drop editor.
• Adobe captures some analytical metrics but many of the analytics we required were not available - specifically metrics related to how the tool converts and reduces use time by our team and the impact on clients.

Incentivized

• When using shared templates, the option to rename the document is at the bottom of the signatures page. I would like that to be visible sooner as some of my team misses it and sends documents to clients with the templated name instead of the correct name because they forgot to scroll down far enough to see it.
• CC'ed contacts used to show suggestions as you typed the email if you've sent that person a document before, but that functionality no longer shows on our account. I'd like to see that brought back.
• It would be nice if we could add folders to our documents page so that we could sort sent and signed documents into individual client folders. The search feature works fine, but folders would help clean up the view for my team.

Incentivized

It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.

Incentivized

The features are too limited. The biggest issue though is the flexibility for editing existing forms without having to create a whole new form. The other issues are its payment partner options, lack of automation, and logic flow. We plan to quit this software and use other software in its place.

Incentivized

I've had very little trouble with it in all my uses with it. I do wish the text boxes you add wouldn't cut off the text if you entered too many words and that it would adjust it's size to fit within the space you've provided. However, that just takes a little refining in the initial set up of the document before you send it out.

Incentivized

In terms of core functionality - adding options for signatures, text, dates, check boxes, etc., as well as customising the body of the request, the title of the request, follow-ups / reminders for signature, etc., SignNow is great. It's really easy to navigate and use in this regard. SignNow loses points when it comes to the end-user who needs to sign. There's an option for them to either use the app (which is most prominent in the page that shows when they open the request) or to sign using their browser (which is much smaller). I had my assistant create this step by step guide for our clients, so they can complete the request the way we need them to:https://docs.google.com/presentation/d/1FopYjlykHMFjIAQjgaNLtNIvSCQND_kb86-U9bA5M2A/edit?usp=sharing As far as I'm aware, you can't make it mandatory for them to draw their signature, and there's no option to remove the prompt for them to download the app when signing on their mobile device. I really wish these were options, but they don't take away from the fact it does what it is intended to do, and it does it well.

Incentivized

I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this

SignNow is always available when I need it. It seems that most updates occur outside of business hours so I have full functionality when I need it most between the hours of 8am-6pm EST. There has only been I time when I experience application errors when I need to use the system but it did not last long and the issue was resolved within a few hours.

Incentivized

The Adobe Acrobat Sign's performance are excellent.

When we send electronic document by email for signature all the customers receive it regularly, nobody has any issue to open it and the signature phase was very easy. The user-friendly aspect of this product reduce or reset the call for IT support

Incentivized

It is a great tool to get signatures from the client and has reduced a lot of overhead that was caused before resulting in very long delays. With the integration of Adobe Acrobat Sign, we have reduced this delay making the process much smoother and more efficient.

Incentivized

I only used SignNow support when setting up. I uploaded a bunch of documents in the wrong place and needed assistance in moving them. Unfortunately they were not able to move the documents and I needed to upload into a different place. This is where I feel the system itself could benefit from some flexibility for their customers.

Incentivized

The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user. Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.

It was nice to be shown the basics of the system and be able to see or understand the specific functions our company would need to use, such as the template creation, document grouping and document group templates. Being taught on how to use these functions, made learning them much easier.

Incentivized

We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.

Make sure you know exactly what you need before implementation and be sure to ask how to use the most important functions of the system that you will be using.

Incentivized

They are just different. Adobe's number one feature that puts it above it's competitors is that your document, the signing process, all of it exists within Adobe. There is no need to go from Word, to Adobe, to DocuSign. It saves you time and makes life easy for you (and for your clients).

Incentivized

I chose airSlate SignNow over DocuSign primarily due to the superior ease of use and a more intuitive user interface (UI). airSlate SignNow's UI stood out with its simplicity and well-thought-out design, making the entire process of signing and managing documents much more straightforward.The drag-and-drop functionality and the ability to customize signature fields in airSlate SignNow were additional factors that tipped the scale in its favor. These features not only streamlined the signing process but also allowed for a more personalized and efficient document management experience.

Incentivized

At the beginning we assigned Adobe Acrobat Sign just to Purchase Office Department because at that moment we needed a tool that supported us to avoid manual signature and was compliance with remote working.

Now we are using it also in other situation because it help us with time and we can also reduce cost

Incentivized

• Significantly reduced the time required for document signing processes reducing wasted time and effort
• Cost savings since there is no longer any need to print and post/scan traditional signed paper-based documents
• Faster decision-making since time-sensitive decisions and approvals can now be processed much more quickly by using e-signatures.

Incentivized

• SignNow is far more economical than any other signature program I have ever seen.
• SignNow performs all the tasks that the more expensive competition does.
• SignNow does not require my clients to set up an account with a user name and password.

Incentivized