Item: airSlate SignNow
Rating: 4
Author: Verified User

Overall Satisfaction with SignNow

Use Cases and Deployment Scope

Membership organization using SignNow for sending and capturing acknowledgment on Constitution and Bylaws with a signature.
The form is saved as a PDF. The membership data is collected through the form.

Pros and Cons

Pros

Clean form.
Sends Completed forms to sub-folders on OneDrive.
Works with Stripe.

Cons

Poor editing capability - have to re-write the entire form to make one little text.
Too expensive.
No smart features like filtering tools.
Has limited payment options.

Return on Investment

Created more manual work.
Helps create PDF membership Forms and saves it to OneDrive.
Can embed link to the form in email/CRM.

Key Insights

Do you think airSlate SignNow delivers good value for the price?

Are you happy with airSlate SignNow's feature set?

Did airSlate SignNow live up to sales and marketing promises?

Did implementation of airSlate SignNow go as expected?

Would you buy airSlate SignNow again?

Other Software Used

iContact, Jotform, Dialpad Talk

Likelihood to Recommend

Straight forms that never change. If you need to make any text changes at any time it will take you hours to redo the form again from scratch. Not a great experience.

It also does not automatically send a payment request after the form is completed by the user.
Just saying it needs a lot more features.

Using SignNow

Users and Roles

President, Vice President, Manager of Operations, Billing Department, Sales and Marketing, and Administration.
Basically, we all use it.
We need to capture new members contact information and details, and then bill them for membership. Then save the completed form and payment receipt to a folder on the hard drive or cloud.

Support Headcount Required

We do not have any in-house IT support.

Business Processes Supported

Form Creation.
Form Completion by User.
Charging User through Stripe.
Saving user information and final executed form.

Innovative Uses

Embed link to Form within automated emails.
Save PDF to sub-folders.
Create different Forms for different Users.

Future Planned Uses

Don't know.
Features would have to improve.

Likelihood to Renew

The features are too limited. The biggest issue though is the flexibility for editing existing forms without having to create a whole new form. The other issues are its payment partner options, lack of automation, and logic flow. We plan to quit this software and use other software in its place.

Evaluating SignNow and Competitors

Products Replaced

Key Differentiators

Product Reputation

Since we were a startup we knew we needed something like DocuSign and this program was more economical. So we went with basic capability and Product Reputation to give it a try. We've been using it for several months now. It is dependable, but just too rigid for our needs.

Evaluation Lessons Learned

If I had to pick this kind of software again I would have tried many of the freemium software options that are available, until I found one that I liked for its features and flexibility. Then upgrade to a paid account. SignNow did not have a robust enough free level to try out.

SignNow Support

Support Rating

Dependable and responsive support. Just don't like the restrictions with the program.

airSlate SignNow Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Basic Form Signing Tool, Not flexible and Capabilities are lacking