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Basic Form Signing Tool, Not flexible and Capabilities are lacking
February 23, 2022

Basic Form Signing Tool, Not flexible and Capabilities are lacking

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with SignNow

Membership organization using SignNow for sending and capturing acknowledgment on Constitution and Bylaws with a signature.
The form is saved as a PDF. The membership data is collected through the form.
  • Clean form.
  • Sends Completed forms to sub-folders on OneDrive.
  • Works with Stripe.
  • Poor editing capability - have to re-write the entire form to make one little text.
  • Too expensive.
  • No smart features like filtering tools.
  • Has limited payment options.
  • Created more manual work.
  • Helps create PDF membership Forms and saves it to OneDrive.
  • Can embed link to the form in email/CRM.

Do you think airSlate SignNow delivers good value for the price?

No

Are you happy with airSlate SignNow's feature set?

No

Did airSlate SignNow live up to sales and marketing promises?

No

Did implementation of airSlate SignNow go as expected?

No

Would you buy airSlate SignNow again?

No

Straight forms that never change. If you need to make any text changes at any time it will take you hours to redo the form again from scratch. Not a great experience.

It also does not automatically send a payment request after the form is completed by the user.
Just saying it needs a lot more features.

Using SignNow

President, Vice President, Manager of Operations, Billing Department, Sales and Marketing, and Administration.
Basically, we all use it.
We need to capture new members contact information and details, and then bill them for membership. Then save the completed form and payment receipt to a folder on the hard drive or cloud.
We do not have any in-house IT support.
  • Form Creation.
  • Form Completion by User.
  • Charging User through Stripe.
  • Saving user information and final executed form.
  • Embed link to Form within automated emails.
  • Save PDF to sub-folders.
  • Create different Forms for different Users.
  • Don't know.
  • Features would have to improve.
The features are too limited. The biggest issue though is the flexibility for editing existing forms without having to create a whole new form. The other issues are its payment partner options, lack of automation, and logic flow. We plan to quit this software and use other software in its place.

Evaluating SignNow and Competitors

  • Product Reputation
Since we were a startup we knew we needed something like DocuSign and this program was more economical. So we went with basic capability and Product Reputation to give it a try. We've been using it for several months now. It is dependable, but just too rigid for our needs.
If I had to pick this kind of software again I would have tried many of the freemium software options that are available, until I found one that I liked for its features and flexibility. Then upgrade to a paid account. SignNow did not have a robust enough free level to try out.

SignNow Support

Dependable and responsive support. Just don't like the restrictions with the program.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. I am not sure if this was available.