Adobe Connect vs. GoTo Connect

Adobe Connect is wonderful for repeatable branded learning experiences or webinars. They allow for creating an event with a series of similar layouts. The ability to alter these are easy, and duplicating layouts makes for fast alterations. Changing between layouts also creates visual interest as learners see things shift. Adobe Connect also is great for accessibility, the captions allow for resizing and placing the captions in various sections. The recordings also can have a searchable transcript to get to the information you want fast. Adobe Connect allows for running fun games/events as well, there are lots of apps that make the experience unique, and allows for managing content on screen as you'd like.

Incentivized

Go To is a great phone system that has made the transition from our old landline phone system to a VoIP product easy. Our users can customize their speed dial buttons; the dial plans are robust, so we can fully customize anything we need to; and, besides provisioning, setting up a new device is quick and easy.

Incentivized

• It's a quick method to exchange files, file, documents, and videos from a web app. Real-time conversation, and screen-sharing are all supported. It has a highly user-friendly interface. It is really simple to assist the teams.
• Even team engagements is beneficial since it allows them to share their expertise with others, and the big benefit is the security of the rooms' access is fairly simple to manage.
• The interface, which include features like notes, chat, pods, etc. When we're trying to gather rapid and exact information, simplify our work as much as possible.
• Adobe Connect's features since they allow team members to express their ideas during meetings without causing disruptions, thereby bypassing the current international boundary of distance.

Incentivized

• Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
• Voicemail options: Availability to create some voicemail with multiple receptors
• Devices option: with several options to change on your devices
• Audio library: Multiple option to create your own audio library with or without ambien music

Incentivized

• No virtual background option
• Without multiple screens, you can't really see the room while you're screen sharing, making it harder (but not impossible) to monitor chat, and, I think, not possible to see others' webcams.
• No "call me" feature.
• Very expensive!

Incentivized

• Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
• I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application

Incentivized

The longer you use Adobe Connect, the longer you are likely to use it. Because you can build more and more resources over time, creating rooms that you re-use, recorded content you can repurpose, and tools that form the basis of ever increasing productivity, the more you use Connect, the more productive you become. Unlike competing products where, with every meeting you essentially start over -- setting up your resources for each meeting -- in my Connect rooms, I have highly tuned tools to accomplish my knowledge transfer goals. When I want to conduct another session - I send a link out to the appropriate room and instantly we are all focusing on getting a job done together. This ability of Adobe Connect to make you productive at an ever quickening rate is a competitive advantage

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

I give this rating because the connectivity issue is way too big of an issue for me. The reception connectivity issue even though I'm hardwired to my internet is constantly dropping to the point where my trainer is constantly cutting out. And I know it's not an internet issue on my end because I have a very high amount of connectivity with my internet provider here in Ontario Canada. I have one of the highest download and upload packages that you can get with my service provider. And I'm able to surf the Internet and use all of the programs connected to our VPN without any issues whatsoever.

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

The customer support of Adobe connect is professional and well-skilled for resolving our minor and major issues. Moreover, it has almost all the features that will provide you a secure connection, with people across the world. Education institutes can also implement this software. On the basis of its quality and technology, I will surely advise you to try it once.

Incentivized

Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.

The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports

The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.

Incentivized

Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up

The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.

Incentivized

Adobe Connect has a feature for event management, which ensures even a bigger number of players can be involved in any meeting. There is a private chat option from Adobe Connect, which is instant, and effective. Adobe Connect has a mobile access option, with high compatibility, and other programs may lack the ability. Finally,. Adobe Connect supports surveys, and polls can easily be executed from the program

Incentivized

Honestly, tools like Zoom or Google Meet are fine if you just need basic video, but they completely ignore the actual phone side of things. I chose GoTo Connect because it handles everything at once. We finally ditched our clunky old phone provider and stopped paying for separate chat apps. Now my team manages client calls, texts, and meetings from one single screen. It just makes life so much easier.

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

• Overall, the investment has been alright and has made sense. I'm not privy to all of the numbers, but it seems like the ROI has been fine. It's resolved most issues regarding virtual conferencing.
• It does sound like Adobe is on the expensive end versus other competitor platforms, so smaller organizations may not be suited for this platform.
• Some competitor platforms may offer more features and more robust experiences, with a more user-friendly user interface as well.

Incentivized

• Cost Savings have been realized from reducing hardware .
• We are all able to collaborate remotely and it has been seamless and easy to setup.
• I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.

Incentivized