<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
227 Ratings
Top Rated
266 Ratings

Adobe Experience Manager

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
227 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
Top Rated
266 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Security

    7.3

    Adobe Experience Manager

    73%

    Salesforce Experience Cloud

    Feature Set Not Supported
    N/A
    Adobe Experience Manager ranks higher in 1/1 features

    Role-based user permissions

    7.3
    73%
    38 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    7.8

    Adobe Experience Manager

    78%

    Salesforce Experience Cloud

    Feature Set Not Supported
    N/A
    Adobe Experience Manager ranks higher in 2/2 features

    API

    7.6
    76%
    29 Ratings
    N/A
    0 Ratings

    Internationalization / multi-language

    7.9
    79%
    29 Ratings
    N/A
    0 Ratings

    Web Content Creation

    7.3

    Adobe Experience Manager

    73%

    Salesforce Experience Cloud

    Feature Set Not Supported
    N/A
    Adobe Experience Manager ranks higher in 8/8 features

    WYSIWYG editor

    7.3
    73%
    33 Ratings
    N/A
    0 Ratings

    Code quality / cleanliness

    6.6
    66%
    34 Ratings
    N/A
    0 Ratings

    Admin section

    6.8
    68%
    34 Ratings
    N/A
    0 Ratings

    Page templates

    7.2
    72%
    37 Ratings
    N/A
    0 Ratings

    Library of website themes

    7.2
    72%
    26 Ratings
    N/A
    0 Ratings

    Mobile optimization / responsive design

    7.6
    76%
    35 Ratings
    N/A
    0 Ratings

    Publishing workflow

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Form generator

    7.4
    74%
    29 Ratings
    N/A
    0 Ratings

    Web Content Management

    6.8

    Adobe Experience Manager

    68%

    Salesforce Experience Cloud

    Feature Set Not Supported
    N/A
    Adobe Experience Manager ranks higher in 5/5 features

    Content taxonomy

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    SEO support

    6.5
    65%
    33 Ratings
    N/A
    0 Ratings

    Bulk management

    6.7
    67%
    36 Ratings
    N/A
    0 Ratings

    Availability / breadth of extensions

    7.1
    71%
    34 Ratings
    N/A
    0 Ratings

    Community / comment management

    6.8
    68%
    30 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Salesforce Experience Cloud is rated higher in 4 areas: Likelihood to Recommend, Usability, Performance, Support Rating

    Likelihood to Recommend

    7.6

    Adobe Experience Manager

    76%
    49 Ratings
    8.8

    Salesforce Experience Cloud

    88%
    50 Ratings

    Likelihood to Renew

    9.0

    Adobe Experience Manager

    90%
    5 Ratings

    Salesforce Experience Cloud

    N/A
    0 Ratings

    Usability

    8.2

    Adobe Experience Manager

    82%
    14 Ratings
    9.4

    Salesforce Experience Cloud

    94%
    4 Ratings

    Availability

    8.6

    Adobe Experience Manager

    86%
    5 Ratings

    Salesforce Experience Cloud

    N/A
    0 Ratings

    Performance

    8.0

    Adobe Experience Manager

    80%
    5 Ratings
    9.1

    Salesforce Experience Cloud

    91%
    10 Ratings

    Support Rating

    7.3

    Adobe Experience Manager

    73%
    11 Ratings
    7.6

    Salesforce Experience Cloud

    76%
    33 Ratings

    Implementation Rating

    8.7

    Adobe Experience Manager

    87%
    4 Ratings

    Salesforce Experience Cloud

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    9.5

    Adobe Experience Manager

    95%
    2 Ratings

    Salesforce Experience Cloud

    N/A
    0 Ratings

    Professional Services

    9.0

    Adobe Experience Manager

    90%
    1 Rating

    Salesforce Experience Cloud

    N/A
    0 Ratings

    Likelihood to Recommend

    Adobe Experience Manager

    Adobe Experience Manager is a well-suited tool, If you want to manage your content, sites, pages, etc. in one place, this is the perfect solution. Integrates well with other Adobe products, making development easy. The solution allows you to handle global content in one place if you are managing markets in more than one country
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud

    Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
    Jason Guinn | TrustRadius Reviewer

    Pros

    Adobe Experience Manager

    • Adobe Experience Manager is great for maintaining large websites with lots of content. It has a comprehensive repository and folder structure which makes it easy to organize and break down your website into sections.
    • Although we have not personally used it much yet, Adobe Experience Manager has integrations with the other Adobe Experience Cloud products such as Campaign, Target, and Analytics. The newest version(s) also have integrations with Creative Cloud products like Photoshop, which allows creatives to upload assets directly into the DAM.
    • Adobe Experience Manager has powerful live copy/translation tools that allow you to clone and translate webpages into other languages for alternate language versions of your site.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud

    • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
    • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
    Pedro Henrique de Almeida | TrustRadius Reviewer

    Cons

    Adobe Experience Manager

    • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
    • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
    • There isn't a good backup system, particularly one that can be scheduled to run reliably.
    Diana Williams | TrustRadius Reviewer

    Salesforce Experience Cloud

    • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
    • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Adobe Experience Manager

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Salesforce Experience Cloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Adobe Experience Manager

    Adobe Experience Manager 9.0
    Based on 5 answers
    We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
    Fernando Galeano | TrustRadius Reviewer

    Salesforce Experience Cloud

    No score
    No answers yet
    No answers on this topic

    Usability

    Adobe Experience Manager

    Adobe Experience Manager 8.2
    Based on 14 answers
    I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
    Vagner Polund | TrustRadius Reviewer

    Salesforce Experience Cloud

    Salesforce Experience Cloud 9.4
    Based on 4 answers
    Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Adobe Experience Manager

    Adobe Experience Manager 8.6
    Based on 5 answers
    When it comes to availability, adobe experience manager is the best with little to no downtime at least during business hours.Considering the enterprise scale and critical business solutions built on experience manager, availability was our primary requirement during CMS evaluation and adobe fits best on this parameter.If there's a planned upgrade, adobe would make sure they do it in non-business hours.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud

    No score
    No answers yet
    No answers on this topic

    Performance

    Adobe Experience Manager

    Adobe Experience Manager 8.0
    Based on 5 answers
    Page load time is important to me for search engine optimization reasons. I cannot say I have been particularly impressed by Adobe Experience Manager in this area so far. When using tools like Google's PageSpeed Insights, the reports received on our AEM pages have suggested there is a lot of room for improvement, especially when assessing mobile performance.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud

    Salesforce Experience Cloud 9.1
    Based on 10 answers
    It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Adobe Experience Manager

    Adobe Experience Manager 7.3
    Based on 11 answers
    Adobe Experience Manager, in all its capacity, is a great alternative to any other CMS you are using. It helps in rapid development and makes life easier for maintaining the website for multi-language sites. Technical know-how is eliminated at content authoring. Better documentation in terms of live examples with videos would be appreciated.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud

    Salesforce Experience Cloud 7.6
    Based on 33 answers
    We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
    Joseph Alleruzzo | TrustRadius Reviewer

    Implementation Rating

    Adobe Experience Manager

    Adobe Experience Manager 8.7
    Based on 4 answers
    Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
    Vagner Polund | TrustRadius Reviewer

    Salesforce Experience Cloud

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Adobe Experience Manager

    I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
    Mike Plant | TrustRadius Reviewer

    Salesforce Experience Cloud

    I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Adobe Experience Manager

    Adobe Experience Manager 9.5
    Based on 2 answers
    Instead of being directly involved in the tool purchase, I am involved in analysis or what we can use to maximize the tool. Small organizations may find it expensive. However, if the team or organization focuses more on your ROI or the features you will get, then it will definitely be worth it. Pricing is based on a number of factors, including team size or the use of the tool. The user can select the pricing option that best fits their needs based on the number of form submissions they make or the number of pages they wish to publish on their global/multisite sites.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Adobe Experience Manager

    Adobe Experience Manager 9.0
    Based on 1 answer
    The professional services team within adobe is one of the best in terms of technical and solutioning knowledge.However, considering the billing charges of adobe professional services team, it is always recommended to involve them during platform initial setup or when a complex solution is to be built with platform customizations.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Adobe Experience Manager

    • We can have multiple teams globally and connect anytime we want.
    • Finding target audiences for advertisement campaigns became [so] much easier than before.
    • One drawback is that the users have to be well trained and [preferably have] more IT knowledge among them to interact with the AEM.
    Anonymous | TrustRadius Reviewer

    Salesforce Experience Cloud

    • Improved online admission application completion rates from mid-60%s to mid-80%s.
    • Positive user experience from start-to-finish to leverage one data system for all prospective student data
    • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
    Nathan Baker | TrustRadius Reviewer

    Add comparison