183 Ratings
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Score 8.2 out of 100
77 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
SAP Commerce Cloud (formerly SAP Hybris)
Role-based user permissions
Adobe Experience Manager
8.2
SAP Commerce Cloud (formerly SAP Hybris)

Platform & Infrastructure

Adobe Experience Manager
8.0
SAP Commerce Cloud (formerly SAP Hybris)
API
Adobe Experience Manager
7.9
SAP Commerce Cloud (formerly SAP Hybris)
Internationalization / multi-language
Adobe Experience Manager
8.1
SAP Commerce Cloud (formerly SAP Hybris)

Web Content Creation

Adobe Experience Manager
7.3
SAP Commerce Cloud (formerly SAP Hybris)
WYSIWYG editor
Adobe Experience Manager
6.8
SAP Commerce Cloud (formerly SAP Hybris)
Code quality / cleanliness
Adobe Experience Manager
6.9
SAP Commerce Cloud (formerly SAP Hybris)
Admin section
Adobe Experience Manager
7.1
SAP Commerce Cloud (formerly SAP Hybris)
Page templates
Adobe Experience Manager
7.7
SAP Commerce Cloud (formerly SAP Hybris)
Library of website themes
Adobe Experience Manager
7.6
SAP Commerce Cloud (formerly SAP Hybris)
Mobile optimization / responsive design
Adobe Experience Manager
7.7
SAP Commerce Cloud (formerly SAP Hybris)
Publishing workflow
Adobe Experience Manager
7.6
SAP Commerce Cloud (formerly SAP Hybris)
Form generator
Adobe Experience Manager
7.0
SAP Commerce Cloud (formerly SAP Hybris)

Web Content Management

Adobe Experience Manager
7.2
SAP Commerce Cloud (formerly SAP Hybris)
Content taxonomy
Adobe Experience Manager
7.9
SAP Commerce Cloud (formerly SAP Hybris)
SEO support
Adobe Experience Manager
6.6
SAP Commerce Cloud (formerly SAP Hybris)
Bulk management
Adobe Experience Manager
6.9
SAP Commerce Cloud (formerly SAP Hybris)
Availability / breadth of extensions
Adobe Experience Manager
7.1
SAP Commerce Cloud (formerly SAP Hybris)
Community / comment management
Adobe Experience Manager
7.4
SAP Commerce Cloud (formerly SAP Hybris)

Online Storefront

Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Product catalog & listings
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Product management
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Bulk product upload
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Branding
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Mobile storefront
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Product variations
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.5
Visual customization
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.3
CMS
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.5

Online Shopping Cart

Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Abandoned cart recovery
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Checkout user experience
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.6

Online Payment System

Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.9
eCommerce security
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.9

eCommerce Marketing

Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Personalized recommendations
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.8
SEO
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.6

eCommerce Business Management

Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Multi-site management
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Order processing
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Inventory management
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.9
Shipping
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Adobe Experience Manager
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 4.6
Based on 5 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager

  • Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
  • We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
  • Our brand value has risen considerably since we polished our web properties with AEM.
Saren Sakurai | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager
8.5
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Likelihood to Renew

Adobe Experience Manager
9.0
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Adobe Experience Manager
10.0
SAP Commerce Cloud (formerly SAP Hybris)
9.0

Support Rating

Adobe Experience Manager
9.0
SAP Commerce Cloud (formerly SAP Hybris)
4.6

Implementation Rating

Adobe Experience Manager
8.7
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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