What users are saying about
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Top Rated
231 Ratings
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Top Rated
116 Ratings

Adobe Experience Manager

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Top Rated
231 Ratings
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Score 7.8 out of 100

SAP Commerce Cloud

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Top Rated
116 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Security

    7.3

    Adobe Experience Manager

    73%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Adobe Experience Manager ranks higher in 1/1 features

    Role-based user permissions

    7.3
    73%
    38 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    7.8

    Adobe Experience Manager

    78%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Adobe Experience Manager ranks higher in 2/2 features

    API

    7.6
    76%
    29 Ratings
    N/A
    0 Ratings

    Internationalization / multi-language

    7.9
    79%
    29 Ratings
    N/A
    0 Ratings

    Web Content Creation

    7.3

    Adobe Experience Manager

    73%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Adobe Experience Manager ranks higher in 8/8 features

    WYSIWYG editor

    7.3
    73%
    33 Ratings
    N/A
    0 Ratings

    Code quality / cleanliness

    6.6
    66%
    34 Ratings
    N/A
    0 Ratings

    Admin section

    6.8
    68%
    34 Ratings
    N/A
    0 Ratings

    Page templates

    7.2
    72%
    37 Ratings
    N/A
    0 Ratings

    Library of website themes

    7.2
    72%
    26 Ratings
    N/A
    0 Ratings

    Mobile optimization / responsive design

    7.6
    76%
    35 Ratings
    N/A
    0 Ratings

    Publishing workflow

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Form generator

    7.4
    74%
    29 Ratings
    N/A
    0 Ratings

    Web Content Management

    6.9

    Adobe Experience Manager

    69%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Adobe Experience Manager ranks higher in 5/5 features

    Content taxonomy

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    SEO support

    6.5
    65%
    33 Ratings
    N/A
    0 Ratings

    Bulk management

    6.7
    67%
    36 Ratings
    N/A
    0 Ratings

    Availability / breadth of extensions

    7.1
    71%
    34 Ratings
    N/A
    0 Ratings

    Community / comment management

    6.8
    68%
    30 Ratings
    N/A
    0 Ratings

    Online Storefront

    Adobe Experience Manager

    Feature Set Not Supported
    N/A
    8.1

    SAP Commerce Cloud

    81%
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.4
    84%
    37 Ratings

    Product management

    N/A
    0 Ratings
    8.5
    85%
    38 Ratings

    Bulk product upload

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    Branding

    N/A
    0 Ratings
    7.7
    77%
    37 Ratings

    Mobile storefront

    N/A
    0 Ratings
    7.0
    70%
    36 Ratings

    Product variations

    N/A
    0 Ratings
    8.9
    89%
    38 Ratings

    Website integration

    N/A
    0 Ratings
    8.9
    89%
    38 Ratings

    Visual customization

    N/A
    0 Ratings
    7.7
    77%
    36 Ratings

    CMS

    N/A
    0 Ratings
    7.3
    73%
    37 Ratings

    Online Shopping Cart

    Adobe Experience Manager

    Feature Set Not Supported
    N/A
    9.0

    SAP Commerce Cloud

    90%
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Online Payment System

    Adobe Experience Manager

    Feature Set Not Supported
    N/A
    9.2

    SAP Commerce Cloud

    92%
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.2
    92%
    33 Ratings

    eCommerce Marketing

    Adobe Experience Manager

    Feature Set Not Supported
    N/A
    7.7

    SAP Commerce Cloud

    77%
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.9
    89%
    37 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    6.9
    69%
    35 Ratings

    SEO

    N/A
    0 Ratings
    7.2
    72%
    33 Ratings

    eCommerce Business Management

    Adobe Experience Manager

    Feature Set Not Supported
    N/A
    8.4

    SAP Commerce Cloud

    84%
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    9.3
    93%
    37 Ratings

    Order processing

    N/A
    0 Ratings
    9.1
    91%
    37 Ratings

    Inventory management

    N/A
    0 Ratings
    8.1
    81%
    33 Ratings

    Shipping

    N/A
    0 Ratings
    7.8
    78%
    35 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.6
    76%
    38 Ratings

    Attribute Ratings

    • Adobe Experience Manager is rated higher in 1 area: Implementation Rating
    • SAP Commerce Cloud is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    7.7

    Adobe Experience Manager

    77%
    51 Ratings
    8.4

    SAP Commerce Cloud

    84%
    43 Ratings

    Likelihood to Renew

    9.0

    Adobe Experience Manager

    90%
    5 Ratings
    10.0

    SAP Commerce Cloud

    100%
    1 Rating

    Usability

    8.1

    Adobe Experience Manager

    81%
    16 Ratings
    9.0

    SAP Commerce Cloud

    90%
    2 Ratings

    Availability

    8.6

    Adobe Experience Manager

    86%
    5 Ratings

    SAP Commerce Cloud

    N/A
    0 Ratings

    Performance

    8.0

    Adobe Experience Manager

    80%
    5 Ratings

    SAP Commerce Cloud

    N/A
    0 Ratings

    Support Rating

    7.3

    Adobe Experience Manager

    73%
    11 Ratings
    9.7

    SAP Commerce Cloud

    97%
    6 Ratings

    Implementation Rating

    8.7

    Adobe Experience Manager

    87%
    4 Ratings
    8.0

    SAP Commerce Cloud

    80%
    2 Ratings

    Contract Terms and Pricing Model

    9.5

    Adobe Experience Manager

    95%
    2 Ratings

    SAP Commerce Cloud

    N/A
    0 Ratings

    Product Scalability

    Adobe Experience Manager

    N/A
    0 Ratings
    7.7

    SAP Commerce Cloud

    77%
    21 Ratings

    Professional Services

    9.0

    Adobe Experience Manager

    90%
    1 Rating

    SAP Commerce Cloud

    N/A
    0 Ratings

    Likelihood to Recommend

    Adobe Experience Manager

    Adobe Experience Manager is a well-suited tool, If you want to manage your content, sites, pages, etc. in one place, this is the perfect solution. Integrates well with other Adobe products, making development easy. The solution allows you to handle global content in one place if you are managing markets in more than one country
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
    • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
    • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
    • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
    Anonymous | TrustRadius Reviewer

    Pros

    Adobe Experience Manager

    • Adobe Experience Manager is great for maintaining large websites with lots of content. It has a comprehensive repository and folder structure which makes it easy to organize and break down your website into sections.
    • Although we have not personally used it much yet, Adobe Experience Manager has integrations with the other Adobe Experience Cloud products such as Campaign, Target, and Analytics. The newest version(s) also have integrations with Creative Cloud products like Photoshop, which allows creatives to upload assets directly into the DAM.
    • Adobe Experience Manager has powerful live copy/translation tools that allow you to clone and translate webpages into other languages for alternate language versions of your site.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
    • Wide range of features. Many out of the box features for common commerce paradigms.
    • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
    Anonymous | TrustRadius Reviewer

    Cons

    Adobe Experience Manager

    • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
    • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
    • There isn't a good backup system, particularly one that can be scheduled to run reliably.
    Diana Williams | TrustRadius Reviewer

    SAP Commerce Cloud

    • Though there is an online community presence for support, it is not as strong as other platforms I have used.
    • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
    • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
    Carter Lathrop | TrustRadius Reviewer

    Pricing Details

    Adobe Experience Manager

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SAP Commerce Cloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Adobe Experience Manager

    Adobe Experience Manager 9.0
    Based on 5 answers
    We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
    Fernando Galeano | TrustRadius Reviewer

    SAP Commerce Cloud

    SAP Commerce Cloud 10.0
    Based on 1 answer
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Erin Riggers | TrustRadius Reviewer

    Usability

    Adobe Experience Manager

    Adobe Experience Manager 8.1
    Based on 16 answers
    I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
    Vagner Polund | TrustRadius Reviewer

    SAP Commerce Cloud

    SAP Commerce Cloud 9.0
    Based on 2 answers
    The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
    zahit bogus | TrustRadius Reviewer

    Reliability and Availability

    Adobe Experience Manager

    Adobe Experience Manager 8.6
    Based on 5 answers
    When it comes to availability, adobe experience manager is the best with little to no downtime at least during business hours.Considering the enterprise scale and critical business solutions built on experience manager, availability was our primary requirement during CMS evaluation and adobe fits best on this parameter.If there's a planned upgrade, adobe would make sure they do it in non-business hours.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    No score
    No answers yet
    No answers on this topic

    Performance

    Adobe Experience Manager

    Adobe Experience Manager 8.0
    Based on 5 answers
    Page load time is important to me for search engine optimization reasons. I cannot say I have been particularly impressed by Adobe Experience Manager in this area so far. When using tools like Google's PageSpeed Insights, the reports received on our AEM pages have suggested there is a lot of room for improvement, especially when assessing mobile performance.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Adobe Experience Manager

    Adobe Experience Manager 7.3
    Based on 11 answers
    Adobe Experience Manager, in all its capacity, is a great alternative to any other CMS you are using. It helps in rapid development and makes life easier for maintaining the website for multi-language sites. Technical know-how is eliminated at content authoring. Better documentation in terms of live examples with videos would be appreciated.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    SAP Commerce Cloud 9.7
    Based on 6 answers
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    zahit bogus | TrustRadius Reviewer

    Implementation Rating

    Adobe Experience Manager

    Adobe Experience Manager 8.7
    Based on 4 answers
    Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
    Vagner Polund | TrustRadius Reviewer

    SAP Commerce Cloud

    SAP Commerce Cloud 8.0
    Based on 2 answers
    I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
    Erin Riggers | TrustRadius Reviewer

    Alternatives Considered

    Adobe Experience Manager

    I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
    Mike Plant | TrustRadius Reviewer

    SAP Commerce Cloud

    This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
    Sumit Bisht | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Adobe Experience Manager

    Adobe Experience Manager 9.5
    Based on 2 answers
    Instead of being directly involved in the tool purchase, I am involved in analysis or what we can use to maximize the tool. Small organizations may find it expensive. However, if the team or organization focuses more on your ROI or the features you will get, then it will definitely be worth it. Pricing is based on a number of factors, including team size or the use of the tool. The user can select the pricing option that best fits their needs based on the number of form submissions they make or the number of pages they wish to publish on their global/multisite sites.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    No score
    No answers yet
    No answers on this topic

    Scalability

    Adobe Experience Manager

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 7.7
    Based on 21 answers
    Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
    Anonymous | TrustRadius Reviewer

    Professional Services

    Adobe Experience Manager

    Adobe Experience Manager 9.0
    Based on 1 answer
    The professional services team within adobe is one of the best in terms of technical and solutioning knowledge.However, considering the billing charges of adobe professional services team, it is always recommended to involve them during platform initial setup or when a complex solution is to be built with platform customizations.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Adobe Experience Manager

    • We can have multiple teams globally and connect anytime we want.
    • Finding target audiences for advertisement campaigns became [so] much easier than before.
    • One drawback is that the users have to be well trained and [preferably have] more IT knowledge among them to interact with the AEM.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
    • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
    • order values are also increased because of the smooth and efficient management of the storefront
    shaurya jain | TrustRadius Reviewer

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