Adobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource allocation, automation, and agile workflow.
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BugHerd
Score 8.5 out of 10
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BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.
$39
per month
Pricing
Adobe Workfront
BugHerd
Editions & Modules
No answers on this topic
Standard
$39.00
per month
Premium
$129
per month
Deluxe
$229
per month
Offerings
Pricing Offerings
Adobe Workfront
BugHerd
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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BugHerd gives a discount equivalent to the cost of two months for annual subscriptions.
BugHerd offers a 14-day free-trial of all plans.
Custom pricing is available for large enterprises.
It works super well for creative brief intake and brand reviews. It took us more time than I'm willing to admit to get it all set up, but for our limited use case, it's working very well now. I'm not sure where it wouldn't be a good fit, honestly. As a newer user, it's still something I'm getting to know and learn.
BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
I enjoy the conversations and tagging features within each bug ticket.
Allow nonusers to add requests, our organization has no need to add all 10,000+ team members to Adobe Workfront, but would like them to be able to send requests to our team
Workfront is sometimes a bit clunky to use, but overall it works well for our teams when it comes to project management and collaboration across multiple, involved teams. It also has flexibility that allows us to adapt it to diverse use cases, some of which aren't necessarily always the first things that one would think of using workfront for.
Workfront is overly complex, but it is functional as a tool to keep track of projects. It is a shame that sometimes it takes a lot of clicks to find anything. Workfront is slowly modernizing its interface but at the same time, hides certain information away thus making the experience feels worse.
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Maintenance is required, but usually after work hours, Some days the proofing tool function is not operational, but this is a new function of the tool that WF is working out. the kinks on. Chrome is the best browser to use the system in and we find Firefox and Explorer lose some view functionality - Gantt Chart, Resource Grid
I think overall, Adobe Workfront performs well. There have been some times when it doesn't load or run as quickly as our team would like. This is frustrating when it is such a crucial tool that our team utilizes on a daily basis. It can show our workflow when it lags.
I know that this particular company has it's own Adobe Workfront employee that builds out things they need from the software, and meets with them regularly to troubleshoot. I'm not part of this process, but it's refreshing to see Adobe provide this level of customer service to people, and they're expedient.
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
The training is very easy to use and you can simply choose the topics included in the course(s) that are most important to your training needs. After each training course, you are tested on what you have learned. If you need a refresher course, they provide Course Catalogs as well as instructor-led courses & workshops.
Most people learn as you go, a lot of this stuff requires trial and error throughout so my suggestion is to provide as much information in the upfront and keep it as simple as possible. You can add other tools and features as you go but everyone should have the basics down so no bad habits can start to develop. Be persistent with everyone, and don't be afraid to correct and talk through steps again so everyone is on the same page
Adobe Workfront blows the other systems out of the water. It just delivers more - out of the gate, and at every quarterly update. Innovation is top of mind, and meeting customers' needs is key. We have been extremely satisfied with Workfront and look forward to all the new features on the horizon, especially AI.
As I stated earlier, I didn't have to pay for Workfront myself- I'm a user under a large organization. I know it's not cheap to implement, I don't know how the price scales for a small-business, but I do like the product enough that I'm going to look into it in the future for my own company.
Our organization has thousands of users that use Workfront and it seems to hold up very well. I have not encountered any issues using it and I think it makes it very easy for multiple people to be involved in a project and keep things organized and clear for everyone involved.
Resource Management - Year over year, we were able to validate time and money saved by the implementation of Workfront by more than 2%, saving in non-working dollars and 9% savings in working media dollars.
Organization Restructuring and Automation- We also restructured our teams and implemented automation based on our analysis of how and what we spend our time on and the ROI for our respective business units.
